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Infected Laptop - Windows Vista; Unable to run rkill and MBAM


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#1 dflats

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Posted 19 October 2011 - 01:10 PM

Hello - posting to this forum for the first time - great info on this site. Unfortunately, my laptop has been infected with a virus, and the steps I have taken in an attempt to remediate the problem have proven fruitless.

OS = Windows Vista

Issues: Windows Security Essentials showing a fake alert; unable to open Internet Explorer or searches being redirected to spam sites; unable to run System Restore; unable to run Disk Check.

Attempted solutions: Download and run rkill; I'm unable to run rkill - I've tried running all rkill variations downloaded from this site (right-click and run as System Administrator), and it appears to run for a second, but then the file icon changes (has ??). When I try to re-run, a popup indicates I don't have permissions because I'm not a System Administrator). I am also unable to delete the rkill.exe files I downloaded. Additionally, I'm unable to run MBAM (runs for about 10 seconds, then quits); when I try to re-run, a popup indicates I don't have permissions because I'm not the System Administrator.

I am sometimes able to use Internet Explorer briefly when I am in Safe Mode with Networking.

Any assistance is appreciated.

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#2 Broni

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Posted 19 October 2011 - 04:23 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 19 October 2011 - 09:20 PM

Hello,

I found your topic in the log forum here: http://www.bleepingcomputer.com/forums/topic424172.html but there is no evidence that you followed the prep. guide. So, to restate Broni's instructions in a different way:

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to your other topic, not this one, by using the Add Reply button in that topic.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:

Edited by Orange Blossom, 19 October 2011 - 09:20 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 dflats

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Posted 24 October 2011 - 08:04 AM

Thank you - I completed the steps in the Prep Guide and replied with the logs to my other post in the Malware Removal forum. I was unable to create a GMER log (although running 32-bit Windows Vista).

#5 Orange Blossom

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Posted 24 October 2011 - 12:38 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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