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System Restore scareware


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#1 thephfactor

thephfactor

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Posted 19 October 2011 - 11:50 AM

Ok, the page here describes my problem exactly, except for the small fact that apparently all the files on the computer have been deleted. After seeing the initial warnings/scan/payment request, I restarted into Safe Mode. There were no icons on the desktop, tray or start menu. After right-clicking and exploring the Start menu, I found no files at all in any disks. A few weeks ago this computer contracted the "Open Cloud AV" rogue software, which I thought I got rid of at that time. This computer has been running slow and crashing randomly all week until now.

I would appreciate any help!

EDIT~ I removed an external hard drive and, after vaccining another computer with Panda USB Vaccine, plugged it in and found it empty. Please don't tell me all the other drives will be the same!

Edited by thephfactor, 19 October 2011 - 11:55 AM.


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#2 TheShooter93

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Posted 19 October 2011 - 12:06 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 





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