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Open Cloud Av - Did I get rid of it?


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#1 SeanR

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Posted 19 October 2011 - 06:29 AM

Hi,
My original post is located here: http://www.bleepingcomputer.com/forums/topic424108.html and they sent me over here. Just to sum up:

I am working on a dell inspiron 910 Mini running windows XP that got open cloud AV a week ago. Based upon the other posts about Open Cloud, I ran combo fix and Rouge killer. Finally I was able to, I think, delete Open Cloud. Scans of Avast and Malwarebytes now show no suspicious files. However in the process of removal I lost the ability to connect to the internet either wireless or by network cable. I am currently on another laptop on the same network, so the network would seem to be working.

I have tried winsockxpfix to no avail. When I try the command ipconfig /renew, I get a message saying that the RPC server is unavailable. Yet when I open services it states that it is running. I have tried making my network open with no success and I have tried it with and without broadcasting ssid. I have also tried renewing the available networks list. I have also tried uninstalling the wireless card so that I can re-install it, but windows stops the the uninstallation saying that it is necessary for startup.

So I guess the question is, did I really get rid of this awful thing?

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#2 TheShooter93

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Posted 19 October 2011 - 09:35 AM

Hi SeanR,

I know it looks like a lot, but it's really just a lot of text asking for only 4 scans.

Once you've done these and posted the results in your next post, let me know how the computer is running.

============================================================================

============================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

============================================================================

============================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

============================================================================

============================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

============================================================================

============================================================================

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

============================================================================

============================================================================

Remember, after posting the results of these scans, let me know how the computer is running.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 SeanR

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Posted 19 October 2011 - 10:20 AM

Hi, no problem I will get those done asap, but I do want to check on two things first in case there are alternatives that might be better.

First. I have put malwarebytes on that computer. I downloaded it from their site on a different computer a week ago but on install I found that the database was 30 days out of date. Since I don't have an internet connection on that computer is there another way to update the database?

Secondly, I'm assuming Eset won't work because I don't have an internet connection. am I correct about this? Would you like me to skip this step or is there an alternative I should do?

I'm assuming you just had this response pre-typed and copy and pasted, (I certainly don't blame you) I can simply skip Eset and go with the older malware bytes database but I wanted to check first.

#4 TheShooter93

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Posted 19 October 2011 - 11:51 AM

Since I don't have an internet connection on that computer is there another way to update the database?

Try connecting in Safe Mode With Networking, then launch MBAM to update it.

If you're able to connect, this should solve your problem with ESET too.

I'm assuming you just had this response pre-typed and copy and pasted

No, I typed all this out. :P

Just kidding, this is a pre-prepared message. But I should have tailored it to fit the situation more closely.

Let me know if you're able to connect in Safe Mode With Networking.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#5 SeanR

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Posted 23 October 2011 - 12:03 PM

I cannot access the internet even in safe mode with networking so I checked an external drive I have to make sure it isn't infected and have been using that to download and transfer files to the other computer. I initially had trouble getting any of the programs to work. I was able to install Superantispyware and it found several viruses, however when I rebooted superantivirus was gone. If I can find a log file I will update this post.

Security Check Scan

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 18
Java™ 6 Update 5
Out of date Java installed!
Adobe Flash Player 10.3.183.10
Mozilla Firefox (3.6.23)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

Malewarebytes

I was finally able to get mbam to install. I downloaded the updated definitions, from this (not the infected) computer and save them to external hard drive (has also been scanned for viruses and is clean. But when I try and copy the update from the hard drive to the desktop of the infected computer, the install process seems to go through but the database that mbam says it is running remains #7622

Scan Log

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7622

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 6.0.2900.5512

10/23/2011 4:54:57 PM
mbam-log-2011-10-23 (16-54-57).txt

Scan type: Quick scan
Objects scanned: 167139
Time elapsed: 1 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\system32\dk77ffrl9htxjue.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\start menu\Programs\Startup\winupd.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.

Edited by SeanR, 23 October 2011 - 04:06 PM.


#6 TheShooter93

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Posted 23 October 2011 - 10:04 PM

How is the computer behaving now?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#7 SeanR

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Posted 24 October 2011 - 07:34 PM

Okay, the computer was still acting weird so I managed to get Superantispyware installed on it again. This was the result.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/24/2011 at 07:15 PM

Application Version : 5.0.1134

Core Rules Database Version : 7841
Trace Rules Database Version: 5653

Scan type : Complete Scan
Total Scan Time : 02:14:29

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 231
Memory threats detected : 0
Registry items scanned : 32720
Registry threats detected : 0
File items scanned : 80426
File threats detected : 2

Trojan.Agent/Gen-Winupdt
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\0.26410361640787683.EXE.VIR
C:\SYSTEM VOLUME INFORMATION\_RESTORE{64534B76-601D-4598-8429-4DF73C537AF3}\RP1\A0000033.EXE

#8 TheShooter93

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Posted 24 October 2011 - 07:35 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#9 Orange Blossom

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Posted 25 October 2011 - 01:13 AM

Hello,

I have deleted your new topic as you neglected to post anything but the link to this topic and the fact that you were referred to the log forum. To restate the previous instructions in a different way:

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#10 SeanR

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Posted 25 October 2011 - 09:48 AM

My apologies. I'm afraid the mental exhaustion surrounding this problem made me lazy. I have reposted.

#11 Orange Blossom

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Posted 25 October 2011 - 09:58 AM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424950.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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