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Potential Rootkit malware issue


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13 replies to this topic

#1 Milliejules

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Posted 19 October 2011 - 05:41 AM

Hi,

I first became aware of this issue when in Norton 360 I was prompted to run a live update as my virus and spyware definitions are not up to date. However when I run the live update I get failed to complete messages on several items including:

Norton 2011 Iron Whitelist
White List
Status: Failed to complete

and

Norton 2011 Virus Definitions
Norton AntiVirus Definitions
Status: Failed to complete

When I click to Tech Support a screen loads with - An Error has occurred with Norton 360; Error: 8920, 204

I posted on the Norton Cummunity Discussion Forum and it became apparent this may be a serious issue as I also had issues when I tried to install malwarebytes 20111015-005-v5i32.exe however when I tried to run the program it advised that "some installation files are corrupt and advised I download a fresh copy and try again". I did this several times but only received the same message. Also when I try to install a download manager from http://www.speedbit.com/downloads/ I get a message stating "an I/O error occurred while installing a file. This is normally caused by bad installation media or a corrupt installation file".

I have also been unable to download windows updates with error messages 80200053 and 80070570. As well as being unable to download the latest Adobe Flash Player with an error message: Abort: ceriticate authentication failed.

I was advised by a member on Norton Community to contact yourselves (and he was stepping aside) to hopefully help me out as he was not a malware expert and said this would be my best bet at resolving the issue.

Cheers

BC AdBot (Login to Remove)

 


#2 boopme

boopme

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Posted 19 October 2011 - 09:01 AM

Hello,I moved you from Vista to the Am I Infected forum,
I'd like to see if its a ZeroAccess rootkit.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.6.4.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware
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#3 Milliejules

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Posted 19 October 2011 - 03:21 PM

Hi,

Thanks for the response,the first part was fine with the MiniToolBox results however I tried all the varients to run the TDSSkiller however having renamed it and changed the file extension (.com would not allow me the option to run as Administrator) I was still getting no response. Any further suggestions?

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=141ms TTL=52

Reply from 209.191.122.70: bytes=32 time=151ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 141ms, Maximum = 151ms, Average = 146ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 21 6b 9d 13 a8 ...... Intel® WiFi Link 5100 AGN
10 ...00 1d 72 ea df 1c ...... Generic Marvell Yukon 88E8071 based Ethernet Controller
1 ........................... Software Loopback Interface 1
16 ...00 00 00 00 00 00 00 e0 isatap.{AEEC6CE7-1217-4BAF-AE02-5D31881C88BA}
14 ...00 00 00 00 00 00 00 e0 isatap.{2C03BE48-98BE-4E15-BB37-EE01585690E4}
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.5 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.5 281
192.168.1.5 255.255.255.255 On-link 192.168.1.5 281
192.168.1.255 255.255.255.255 On-link 192.168.1.5 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.5 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.5 281
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.1.1 Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::dd26:4a75:e7c1:1781/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog5 06 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/19/2011 08:00:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2011 09:47:56 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MILLIEJULES\PICTURES\PHOTOTHUMB.DB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/18/2011 09:47:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MILLIEJULES\PICTURES\PHOTOTHUMB.DB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/18/2011 09:47:54 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\MILLIEJULES\PICTURES\PHOTOTHUMB.DB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/18/2011 09:31:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/18/2011 06:41:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2011 10:20:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2011 09:44:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2011 09:27:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/17/2011 08:32:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/19/2011 08:00:25 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/18/2011 09:31:01 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/18/2011 07:04:12 PM) (Source: Service Control Manager) (User: )
Description: 30000Netman

Error: (10/18/2011 06:41:57 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/17/2011 10:20:08 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/17/2011 09:44:10 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/17/2011 09:27:24 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/17/2011 08:32:19 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/17/2011 07:20:04 PM) (Source: Service Control Manager) (User: )
Description: Windows Search%%1053

Error: (10/17/2011 07:20:04 PM) (Source: Service Control Manager) (User: )
Description: 30000Windows Search


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acer Arcade Deluxe (Version: 2.0.5225)
Acer Crystal Eye Webcam 2.0.8 (Version: 2.0.8)
Acer eDataSecurity Management (Version: 3.0.3062)
Acer Empowering Technology (Version: 3.0.3006)
Acer ePower Management (Version: 3.0.3012)
Acer eRecovery Management (Version: 3.0.3013)
Acer eSettings Management (Version: 3.0.3007)
Acer GameZone Console 2.0.1.1
Acer GridVista (Version: 2.72.317)
Acer Mobility Center Plug-In (Version: 3.0.3000)
Acer ScreenSaver (Version: 1.11.0805)
Acrobat.com (Version: 1.7.258)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Reader 9 (Version: 9.0.0)
Agatha Christie Death on the Nile
Agere Systems HDA Modem
Alice Greenfingers
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.1.116)
µTorrent (Version: 2.0.4)
Azada
Backspin Billiards
Big Kahuna Reef
Bonjour (Version: 1.0.106)
Bookworm Deluxe
Bricks of Egypt
Cake Mania
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.0.0.20)
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Utilities ZoomBrowser EX (Version: 6.3.0.7)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.0.9)
Chicken Invaders 3
Chuzzle
Conduit Engine (Version: )
D3DX10 (Version: 15.4.2368.0902)
Diner Dash Flo on the Go
Driver Detective (Version: 6.3.0)
eSobi v2 (Version: 2.0.3.000189)
Flip Words 2
GearDrvs (Version: 5.0.0.2)
Google Chrome (Version: 14.0.835.202)
Google Desktop (Version: 5.9.1005.12335)
Google Earth (Version: 6.0.3.2197)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.69)
Graboid Video 1.65 (Version: 1.65)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless WiFi Software (Version: 12.02.0000)
iPhone Configuration Utility (Version: 2.1.0.163)
iTunes (Version: 9.0.1.8)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Jewel Quest Solitaire
Junk Mail filter update (Version: 15.4.3502.0922)
Kick N Rush
Launch Manager
LightScribe 1.4.142.1 (Version: 1.4.142.1)
Mahjong Escape Ancient China
Mahjongg Artifacts
Marvell Miniport Driver (Version: 10.55.3.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.05.0818)
MobileMe Control Panel (Version: 2.6.0.29)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery Case Files - Huntsville
Mystery Solitaire - Secret Island
Nokia Multimedia Common Components 2.4 (Version: 2.4.190)
Norton 360 (Version: 2.0.0.242)
Norton 360 (Version: 5.1.0.29)
NTI Backup Now 5 (Version: 5.1.2.503)
NTI Backup Now Standard (Version: 5.1.2.503)
NTI Media Maker 8 (Version: 8.0.2.6322)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Orion (Version: 2.0.1)
PhotoNow! (Version: 1.1.4619)
PhotoScape
PowerDirector (Version: 6.5.2713)
QuickTime (Version: 7.68.75.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5643)
Realtek USB 2.0 Card Reader (Version: 3.0.1.3)
RealUpgrade 1.0 (Version: 1.0.0)
Safari (Version: 4.31.9.1)
Segoe UI (Version: 15.4.2271.0615)
Skype™ 4.1 (Version: 4.1.141)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Synaptics Pointing Device Driver (Version: 11.1.4.0)
Turbo Pizza
TVUPlayer 2.4.5.3 (Version: 2.4.5.3)
Uniblue RegistryBooster 2010
uTorrentBar Toolbar (Version: 6.2.7.3)
Veetle TV 0.9.18 (Version: 0.9.18)
VideoLAN VLC media player 0.8.6d (Version: 0.8.6d)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma Deluxe

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 2999.93 MB
Available physical RAM: 1547.31 MB
Total Pagefile: 6202.18 MB
Available Pagefile: 4585.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.11 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:228.01 GB) (Free:138.4 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:227.98 GB) (Free:227.62 GB) NTFS

========================= Users: ========================================

User accounts for \\MILLIEJULES-PC

Administrator Guest Milliejules

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini010811-01.dmp
C:\Windows\Minidump\Mini012311-01.dmp
C:\Windows\Minidump\Mini020811-01.dmp
C:\Windows\Minidump\Mini021710-01.dmp
C:\Windows\Minidump\Mini030510-01.dmp
C:\Windows\Minidump\Mini030810-01.dmp
C:\Windows\Minidump\Mini031409-01.dmp
C:\Windows\Minidump\Mini031711-01.dmp
C:\Windows\Minidump\Mini032711-01.dmp
C:\Windows\Minidump\Mini040511-01.dmp
C:\Windows\Minidump\Mini040511-02.dmp
C:\Windows\Minidump\Mini041110-01.dmp
C:\Windows\Minidump\Mini042211-01.dmp
C:\Windows\Minidump\Mini042211-02.dmp
C:\Windows\Minidump\Mini050111-01.dmp
C:\Windows\Minidump\Mini050610-01.dmp
C:\Windows\Minidump\Mini051411-01.dmp
C:\Windows\Minidump\Mini060511-01.dmp
C:\Windows\Minidump\Mini080411-01.dmp
C:\Windows\Minidump\Mini081811-01.dmp
C:\Windows\Minidump\Mini082611-01.dmp
C:\Windows\Minidump\Mini082611-02.dmp
C:\Windows\Minidump\Mini091811-01.dmp
C:\Windows\Minidump\Mini092111-01.dmp
C:\Windows\Minidump\Mini093011-01.dmp
C:\Windows\Minidump\Mini100210-01.dmp
C:\Windows\Minidump\Mini101111-01.dmp
C:\Windows\Minidump\Mini101111-02.dmp
C:\Windows\Minidump\Mini111310-01.dmp
C:\Windows\Minidump\Mini112010-01.dmp

**** End of log ****

#4 Milliejules

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Posted 19 October 2011 - 03:27 PM

The version of TDSSkiller downloaded on the website is 2.6.11.0 - don't suppose that makes a difference?

#5 boopme

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Posted 19 October 2011 - 03:38 PM

It was just updated again.

TDSS ALTERNATIVE

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Milliejules

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Posted 20 October 2011 - 02:42 PM

Dowloaded fine (running Vista), restarted computer and it advised the scan was starting however I then immediately got the message:

Unhanded Exception

Unable to de compress appended file in navengine\navex 32a.dll

and the scan wouldn't start.

We seem to be foiled at each turn!

#7 boopme

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Posted 20 October 2011 - 03:25 PM

I suspect then it's a Zereo Access rootkit,they stop everything.
We need some special tools..
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Milliejules

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Posted 20 October 2011 - 04:12 PM

At the end of step 6 it didn't ask me to reboot is that ok?

#9 boopme

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Posted 20 October 2011 - 04:15 PM

Tes,thar's OK
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Milliejules

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Posted 20 October 2011 - 04:42 PM

DDS won't run

#11 Milliejules

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Posted 20 October 2011 - 04:47 PM

DDS now running

#12 Milliejules

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Posted 20 October 2011 - 05:00 PM

GMER won't run - Error 0x80004005 Unspecified error

Moving on to step 9

#13 Milliejules

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Posted 20 October 2011 - 05:18 PM

New topic posted, thanks a million for your help.

#14 boopme

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Posted 20 October 2011 - 06:13 PM

You're welcome.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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