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IE 9 wont respond, task mgr will not either, newer win 7 machine


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#1 woodsman345

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Posted 19 October 2011 - 01:39 AM

Hey gang,
Not sure what is happening but I suspect that it is not good.
New in June win 7 machine with ssd upgrade and has been flawless til recently
when IE 9 starts not responding and task manager wont respond. I have been down this road
before once on an XP machine and it had something embedded that wasn't good.
Anyhow, is there something that I can do after this happens to catch it or log it?
I need to get to the bottom of this, I have 2 types of anti malware that show nothing
when scanned.
Thanks

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#2 TheShooter93

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Posted 19 October 2011 - 09:33 AM

Hi woodsman345,

I know it looks like a lot, but it's really just a lot of text asking for only 4 scans.

Once you've done these and posted the results in your next post, let me know how the computer is running.

============================================================================

============================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

============================================================================

============================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

============================================================================

============================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

============================================================================

============================================================================

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

============================================================================

============================================================================

Remember, after posting the results of these scans, let me know how the computer is running.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#3 woodsman345

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Posted 19 October 2011 - 01:12 PM

Thank you for the response. Computer seems to run well, just once a day or maybe every other day it stops responding in IE9 and disables task manager and starts doing something else. Here are the requsted logs...This might be a tuffy, it could be the same clever whatever it was that had my other machine.

Security Check

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Reader X (10.1.1)
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Emsisoft Anti-Malware a2service.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/19/2011 at 01:17 PM

Application Version : 5.0.1134

Core Rules Database Version : 7817
Trace Rules Database Version: 5629

Scan type : Complete Scan
Total Scan Time : 00:19:10

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 302
Memory threats detected : 0
Registry items scanned : 71589
Registry threats detected : 0
File items scanned : 146349
File threats detected : 0


Malware Bytes

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7983

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

10/19/2011 1:25:01 PM
mbam-log-2011-10-19 (13-25-01).txt

Scan type: Quick scan
Objects scanned: 172666
Time elapsed: 1 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)


ESET wouldn't give me a log or any options to save or export, but said no threats detected.

#4 TheShooter93

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Posted 19 October 2011 - 01:35 PM

I don't think this is malware related.

It sounds to me like there is too much stress on the RAM and/or processor causing things to get bogged down a bit.

What's the make and model of the problem PC?

Also, let's see this:

Click Start.

In the search bar type msconfig and hit Enter.

Click Startup(tab).

Take a screenshot(s) showing all items listed and attach the image(s) in your next post.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

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#5 woodsman345

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Posted 19 October 2011 - 01:53 PM

It is a HP dv6 I7 6gb ram windows experience score of 6.6 .. SSD was 7.8. it rocks!

This site wont allow me to upload an image from my computer, just from a URL...Tell me what I am doing wrong.
Thanks !

#6 TheShooter93

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Posted 19 October 2011 - 02:06 PM

You shouldn't be experiencing those kinds of problems with that hardware.

And this section of the site doesn't allow for attachments.

If you could give me a list of all the entries that have check mark next to them, that will suffice.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

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#7 woodsman345

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Posted 19 October 2011 - 02:25 PM

There is something weird going on with this machine., started about 3 weeks ago.
Only in IE9. Can I reload IE9 and will it write over the old files?
Wondering if I can log its activity somehow after the machine starts to respond again after this non- respond event occurs?

Here is startup, about the same as its always been.
Thanks

IDT PD audio IDT inc
Synaptics PO....
Intel PRO....
Microsoft security....
Intel com...
Intel com...
Intel com
Registry Mo... Pixart
Microsoft
Microsoft
Microsoft
IAStorIcon
Catalyst AMD
USB 3.0
Cyberlink brs
Adobe
HP On Screen
Java
HPCMDelayStart HP

#8 TheShooter93

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Posted 19 October 2011 - 03:10 PM

While there are some unnecessary items there, it's nothing that would cause a computer with those specs to be bogged down like that.

Registry Mo... Pixart

While I don't know what the rest of the name is, any program claiming to "clean" the registry should be uninstalled immediately.

They do nothing to improve the speed of your computer and only cause harm to your machine.

If you've used it recently, restore your computer to a recent state by using System Restore.

-------------------------------------------------------------

You can try re-installing Internet Explorer 9 and see if that fixes the issue, but are you sure the problem is isolated to this program?

No other snags, hangups, or sluggishness with other programs? Or even just Windows Explorer (what you use to look though files, my documents, etc)?

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

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#9 woodsman345

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Posted 19 October 2011 - 05:08 PM

Registry Monitor from Pix Art Imaging. I haven't got a clue what it is but will disable it and see what changes.. Called Monitor.exe and I think is was there when I bought the machine. I don't screw around with registry cleaners. Nothing good usually comes of that stuff from my experience.
I will try to re-install IE9. That's the only program that hangs the machine up.
Other than that it runs like a top. Very fast and other than the recent issue with IE the SSD eliminated problems I had that must have been caused by the hard drive. It died BTW when the machine was a month old. The replacement hard drive wasn't perfect either. I am done with HD's, this 510 intel ssd is the ticket so far except Emsisoft 6.0 wont run with ssd's yet.
Thanks and good luck in school.

Edited by woodsman345, 19 October 2011 - 05:08 PM.


#10 TheShooter93

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Posted 19 October 2011 - 07:44 PM

Thanks and good luck in school.

You're welcome. :thumbup2:

And thanks. :)

Edited by TheShooter93, 19 October 2011 - 07:44 PM.

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