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firefox won't load pages or stops working


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#1 darlinho

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Posted 18 October 2011 - 11:54 PM

Whenever i open firefox and try to go certain sites it does not load. I am only able to go google.com quickly. Every other site either keeps loading or when it does load it does not load properly. Sometimes i will get a message that firefox has stopped working and be forced to close firefox.

The same problem occurs when i try to use IE.

i have created a new profile in firefox and deleted all my cache and temporary files. None of it has helped.

i called dell and they said it might be a virus or malware. They wanted me to pay additional for them to find out but i declined.

i hope someone on here can help because i have not been able to use my computer all day.

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#2 TheShooter93

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Posted 19 October 2011 - 12:22 AM

Does this happen in Safe Mode With Networking?

Also, let's see this:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

========================================================================

========================================================================

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

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#3 darlinho

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Posted 19 October 2011 - 08:50 AM

these are the results with SAS
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/19/2011 at 09:15 AM

Application Version : 5.0.1134

Core Rules Database Version : 7815
Trace Rules Database Version: 5627

Scan type : Quick Scan
Total Scan Time : 00:02:48

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 327
Memory threats detected : 0
Registry items scanned : 60984
Registry threats detected : 0
File items scanned : 10999
File threats detected : 46

Adware.Tracking Cookie
C:\Users\Darlington\AppData\Roaming\Microsoft\Windows\Cookies\106LI6IX.txt [ /atdmt.com ]
C:\USERS\DARLINGTON\Cookies\106LI6IX.txt [ Cookie:darlington@atdmt.com/ ]
.doubleclick.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.doubleclick.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
statse.webtrendslive.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
track.prd1.netshelter.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.apmebf.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.mediaplex.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.mediaplex.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.collective-media.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.imrworldwide.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.imrworldwide.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.www.burstnet.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
www.burstnet.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.r1-ads.ace.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.advertising.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.casalemedia.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.yieldmanager.net [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
ad.yieldmanager.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.atdmt.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]
.atdmt.com [ C:\USERS\DARLINGTON\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\52G0O0OA.DARLINHO\COOKIES.SQLITE ]


i scanned with malwarebyte and this was the results

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7980

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

10/19/2011 9:46:18 AM
mbam-log-2011-10-19 (09-46-18).txt

Scan type: Quick scan
Objects scanned: 207100
Time elapsed: 4 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 TheShooter93

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Posted 19 October 2011 - 09:13 AM

How is the computer running now?

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#5 darlinho

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Posted 19 October 2011 - 09:19 AM

it runs fine. i am able to get unto sites a bit better even though i feel like its still takes a bit long for sites to load up.

#6 TheShooter93

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Posted 19 October 2011 - 09:24 AM

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

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#7 darlinho

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Posted 19 October 2011 - 05:04 PM

i tried to to do this but it was taking too long so i had stop it (needed my laptop for class). i will run it again fully tonight.

on a side note my computer feels kind of slow now. getting to websites takes for ever and whenever i restart my computer or put it on hibernate. it takes a while to get everything loaded up again.

#8 TheShooter93

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Posted 19 October 2011 - 07:43 PM

Just post whenever you have the logs. :)

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#9 darlinho

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Posted 20 October 2011 - 06:47 AM

ok i scanned it the second time and it found no threats. there is no log. the only option i see is to manage the quarantine. I can either manage the quarantine and restore the items that it found or delete the quarantines.. should i delete the quarantine items?

the first time that i scanned it found 10 threats before i stopped it (which the program erased).

Edited by darlinho, 20 October 2011 - 06:52 AM.


#10 TheShooter93

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Posted 20 October 2011 - 08:18 AM

should i delete the quarantine items?

Yes.

Then reboot and let me know how the machine is running.

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#11 darlinho

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Posted 20 October 2011 - 12:12 PM

ok its still taking a while to get to sites. It starts up at a decent speed but it takes about 5 minutes for my dell toolbar at the top to appear.


i restarted it again after i used msconfig to disable everything now it loads up faster but the dell toolbar that has the trashcan doesn't come up anymore.

should i just reinstall windows or has not gotten to that point yet?

its kind of annoying

Edited by darlinho, 20 October 2011 - 12:13 PM.


#12 TheShooter93

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Posted 20 October 2011 - 05:29 PM

Re-install Windows for a toolbar? No, we don't have to.

You likely disabled its launch at startup using msconfig.

Go back in and re-enable it if you want the toolbar back.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

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#13 darlinho

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Posted 20 October 2011 - 06:17 PM

ok thanks... is there anything thing i should do to prevent this from happening again (assuming that my computer is clean now)?

#14 TheShooter93

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Posted 20 October 2011 - 08:00 PM

Make sure to run a good antivirus program (and only one at a time).

Some good, free antivirus programs are:
Another thing is to make sure you have a firewall.

If you haven't already, turn on Windows Firewall in the Control Panel.

Edited by TheShooter93, 20 October 2011 - 08:00 PM.

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