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BSOD


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4 replies to this topic

#1 Dantzeil

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Posted 18 October 2011 - 12:49 PM

Hey all so recently my computer's been shutting itself down randomly and i noticed this happened when im surfing the net (with firefox). It just did it again 2 times in the last 30minutes and now im on chrome. It would usually black out for 1 second then the BSOD comes on for another 1s then the screen totally blacks out like theres no system unit connected to it.. and yet the sound coming from the unit can only indicate its still running!

So whats wrong?! is something burning out in my computer or is it just firefox? on windows 7 btw, computer bought in june 2010.

Ran memtest and after 7 passes and 7 hours there were no errors. Please help!

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#2 Allan

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Posted 18 October 2011 - 12:57 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Dantzeil

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Posted 19 October 2011 - 12:40 AM

==================================================
Dump File : 101311-19578-01.dmp
Crash Time : 13/10/2011 1:36:19 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02cf8a10
Parameter 3 : fffff880`03fd3ec0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101311-19578-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 271,880
==================================================

==================================================
Dump File : 101211-16489-01.dmp
Crash Time : 12/10/2011 11:47:27 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02ce9e11
Parameter 3 : fffff880`039695c8
Parameter 4 : fffff880`03968e20
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+9ce11
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+9ce11
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101211-16489-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,691
==================================================

A big THANK YOU to you for the detailed instructions. And my computer BSODed again yesterday and there's no dump file on it?

Edited by Dantzeil, 19 October 2011 - 12:45 AM.


#4 Allan

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Posted 19 October 2011 - 06:40 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Boot to safe mode and leave it there for a while. Does it run normally in safe mode or does it shut down or reboot from there too?

#5 Dantzeil

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Posted 20 October 2011 - 05:17 AM

==================================================
Dump File : 102011-26317-01.dmp
Crash Time : 20/10/2011 6:06:02 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`083e2738
Parameter 3 : fffff880`083e1f90
Parameter 4 : fffff880`0123df14
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+7f14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102011-26317-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,192
==================================================


I realised it started BSODing with chrome as well but on a less frequent basis.
1) what do you mean? I dont think i see any differences?
2) It seems to run fine in safe mode




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