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Still locked out of some Admin systems


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3 replies to this topic

#1 00Scud00

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Posted 18 October 2011 - 03:30 AM

While watching something Videosift I was suddenly hit with some BS malware that tells me I'm infected, audible alarms, popup windows ready to "scan" for the problem and it even changed my wallpaper to enhance the warning effect. I was locked out of my Task Manager and many other administrative functions, using Rkill I managed to get back some control and Anti-Malware Bytes cleaned out some 30 odd files. I use ESET NOD32 and that told me I had some variant of win32 Ainslot.a worm, which no longer shows up after a sweep by Anti-Malware. I am however still locked out of some important things, trying to access things like the Microsoft Security Center, User Account Controls, or the Control Panel result in a message that says "Restrictions: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." right-clicking, either on the desktop to change settings or while exploring files on my HD is also a no-no. I've tried going into safe mode and activating the secret admin account and fixing it that way but it still gives me the same crap for the most part even then.
Is it possible I'm still infected? Because otherwise I'm at a loss as to what could override that secret admin account.
I'm using Windows Vista Ultimate 64.

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#2 Broni

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Posted 18 October 2011 - 10:56 AM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 00Scud00

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Posted 18 October 2011 - 02:10 PM

I got hit by some malware that claimed to be a "PC Doctor", lights, sound, popup windows ready to helpfully scan my infected machine, changed my wallpaper too. It locked me out of the Task Manager and other vital systems tools but I managed to get most of it back after running RKill and Malwarebytes Anti-Malware, however I'm still unable to access the Control Panel, Microsoft Security Center, right-clicking on the desktop or while exploring files on the HD, even using the secret Admin account couldn't do it, I just get a message stating
"Restrictions: This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.".
I also use ESET NOD32 which pegged it as a variant of Win32 Anislot.a worm, I'm running Vista Ultimate 64 BTW.

Edited by Orange Blossom, 19 October 2011 - 09:12 PM.
Merged topics. ~ OB


#4 Orange Blossom

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Posted 19 October 2011 - 09:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424126.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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