Actually, you didn't post this in the wrong forum. I see that you have posted this anew in the log forum. I need you to do the following:
Please follow the instructions in ==>This Guide<==
. If you cannot complete a step, skip it and continue.
Once the proper logs are created, post them in a REPLY to your NEW topic here: http://www.bleepingcomputer.com/forums/topic423955.html
If you can produce at least some of the logs, then please post the reply and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post a reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.