I have managed to install diagnostic software in Safe Mode - MalwareBytes, Spybot S&D and even HijackThis, but MWB says there are no infected files, Spybot only finds cookies, and, when I can get HijackThis to run, it flashes the start of a scan (following the instructions I've found here in the BC forums) and <poof!> disappears without leaving a trace. No log file. No backup anything. I've tried to get a log file, repeatedly. No luck. Eventually, the computer returns to a non-responsive state and I have to reboot.
*Update: Now I can't even run HiJackThis! I get an error message, instead: "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." I'm logged on as the Administrator. I installed the program via the Administrator logon.
I looked in the list of Processes in the Windows Task Manager and noticed that there's one process that I cannot identify. It seems like a random number ("367380339:2352487146.exe"). I've researched the random number virus - I'm not sure that's what this is, but....
I did manage to get a startuplist from HiJackThis, at one point. I can attach that to one of these posts, if someone wants to see that odd, random number file in the Process list.
The computer is useless, in its current state. Any direction or assistance will be most appreciated. I'm running Windows XP Professional Version 2002 SP3. The computer has an AMD Atholon 64 X2 Dual Core Processor 5200+, 2.71 GHz, 1.75 GB of RAM. I was hoping to upgrade the OS to Windows 7 but figure I should probably resolve this issue before trying that!
Tell me what information you need to help diagnose this. (I have NOT run ComboFix...I do read instructions!)
I appreciate the assistance. Thank you!
Edited by Pair-O-Legal, 16 October 2011 - 07:02 PM.