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Opencloud AV Malware keeps killing apps


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17 replies to this topic

#1 Jeff UIT

Jeff UIT

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Posted 16 October 2011 - 12:04 PM

Hi, I am Jeff, and my PC is a malware playground. Infected under a week ago, and nothing seems to help.

Each time I try to use the Malware diagnostic tools, they end up getting clobbered.

I am including the DDS log, attaching it's attach document. When I run GMER, it starts, gets about 45 seconds into it, and then is killed. I saved a screen capture so that you can see some of what is going on here. It isn't complete, but it may be better than nothing.

Thanks again for any help you can offer...

j
===================.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13
Run by jeffrey at 12:47:51 on 2011-10-16
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2877 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WTouch\WTouchService.exe
svchost.exe
svchost.exe
C:\WINDOWS\107677792:2683802873.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\WTouch\WTouchUser.exe
svchost.exe
C:\Program Files\Array Networks\Common\8,4,0,353\arr_isrv.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Array Networks\Array SSL VPN\8,4,0,353\arr_srvs.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\PROGRA~1\Pinnacle\SHARED~1\Programs\USBTip\USBTip.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\PIXELA\Everio MediaBrowser HD Edition\MBCameraMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\jeffrey\Desktop\Defogger.exe
C:\WINDOWS\system32\wuauclt.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\19.1.1.3\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\19.1.1.3\ips\IPSBHO.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\19.1.1.3\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeBridge]
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [USBToolTip] c:\progra~1\pinnacle\shared~1\programs\usbtip\USBTip.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\camera~1.lnk - c:\program files\pixela\everio mediabrowser hd edition\MBCameraMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\colorv~1.lnk - c:\program files\colorvision\utility\ColorVisionStartup.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1273071890703
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1273083251156
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {B6648EB8-2460-484F-9255-9654454C4C70} - hxxps://connect.ny.itg.com/prx/000/http/localhost/arr_x.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{CBE9D290-8C79-4219-9CC1-F0F2037C9E66} : DhcpNameServer = 192.168.1.1
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1301010.003\SymDS.sys [2011-10-9 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1301010.003\SymEFA.sys [2011-10-9 897656]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\bashdefs\20110901.001\BHDrvx86.sys [2011-10-9 815736]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1301010.003\ccSetx86.sys [2011-10-9 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1301010.003\Ironx86.sys [2011-10-9 149624]
R2 Array_Utility_Service8.4.0.353;Array Utility Service 8,4,0,353;c:\program files\array networks\common\8,4,0,353\arr_isrv.exe [2010-9-17 398768]
R2 ArraySSL_VPN_Service8.4.0.353;Array SSL VPN Service 8,4,0,353;c:\program files\array networks\array ssl vpn\8,4,0,353\arr_srvs.exe [2010-9-17 259504]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2010-5-5 4497704]
R2 WTouchService;WTouch Service;c:\program files\wtouch\WTouchService.exe [2010-5-5 113448]
R3 BENDER;Pinnacle AV/DV2 Capture;c:\windows\system32\drivers\bender.sys [2010-5-5 203264]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\ipsdefs\20110726.001\IDSXpx86.sys [2011-10-9 356280]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-9 22216]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-9 366152]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\19.1.1.3\ccSvcHst.exe [2011-10-9 138760]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 288112]
S3 ATP;ArrayNetworks SSL VPN Miniport Driver;c:\windows\system32\drivers\atpdrvr.sys [2010-5-9 16256]
S3 NAVENG;NAVENG;\??\c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20110818.021\naveng.sys --> c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20110818.021\NAVENG.SYS [?]
S3 NAVEX15;NAVEX15;\??\c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20110818.021\navex15.sys --> c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\definitions\virusdefs\20110818.021\NAVEX15.SYS [?]
S3 scsiscan;SCSI Scanner Driver;c:\windows\system32\drivers\scsiscan.sys [2010-5-5 11520]
S3 Spyder2;ColorVision Spyder2;c:\windows\system32\drivers\Spyder2.sys [2007-2-13 12288]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2010-5-5 16168]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-10-09 16:11:04 -------- d-----w- C:\Thrombosis
2011-10-09 15:54:00 -------- d-----w- c:\documents and settings\jeffrey\application data\Malwarebytes
2011-10-09 15:53:56 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-10-09 15:53:53 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-09 15:53:53 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-08 21:11:14 -------- d-----w- c:\documents and settings\jeffrey\application data\Tific
2011-10-08 21:11:13 -------- d-----w- c:\documents and settings\jeffrey\local settings\application data\Symantec
2011-10-08 20:57:58 -------- d-----w- c:\windows\system32\drivers\nis\1206000.01D
2011-10-08 20:57:37 -------- d-----w- c:\windows\system32\drivers\NIS
2011-10-08 20:57:34 -------- d-----w- c:\program files\Norton Internet Security
2011-10-08 20:56:30 -------- d-----w- c:\documents and settings\all users\application data\Norton
2011-10-08 20:53:05 -------- d-----w- c:\documents and settings\all users\application data\NortonInstaller
2011-10-08 20:45:12 -------- d-----w- c:\documents and settings\jeffrey\application data\p3onG4aQHsKfLgX
2011-10-08 20:45:12 -------- d-----w- c:\documents and settings\jeffrey\application data\DYXwkUVelBx0c1b
2011-10-04 22:10:42 -------- d-----w- c:\documents and settings\jeffrey\application data\YtzzP00ycA1vDon
2011-10-04 22:10:42 -------- d-----w- c:\documents and settings\jeffrey\application data\a44aamH6sWJ7ELg
2011-10-04 22:10:27 -------- d-----w- c:\documents and settings\jeffrey\application data\oJ66ddWK8fRZhT
.
==================== Find3M ====================
.
2011-10-09 18:01:50 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-10-09 18:01:50 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-04 16:24:17 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-08-08 23:38:11 132744 ----a-r- c:\windows\system32\drivers\nis\1301010.003\ccSetx86.sys
2011-08-03 02:22:10 566904 ----a-r- c:\windows\system32\drivers\nis\1301010.003\srtsp.sys
2011-08-03 02:22:10 31864 ----a-r- c:\windows\system32\drivers\nis\1301010.003\srtspx.sys
2011-07-29 03:20:02 897656 ----a-r- c:\windows\system32\drivers\nis\1301010.003\SymEFA.sys
2011-07-26 02:18:39 387192 ----a-r- c:\windows\system32\drivers\nis\1301010.003\symtdi.sys
2011-07-26 02:18:39 344184 ----a-r- c:\windows\system32\drivers\nis\1301010.003\symtdiv.sys
2011-07-26 02:18:39 314488 ----a-r- c:\windows\system32\drivers\nis\1301010.003\symnets.sys
2011-07-26 02:18:35 340088 ----a-r- c:\windows\system32\drivers\nis\1301010.003\SymDS.sys
2011-07-26 02:15:51 149624 ----a-r- c:\windows\system32\drivers\nis\1301010.003\Ironx86.sys
.
============= FINISH: 12:48:23.21 ===============

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#2 Jeff UIT

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Posted 16 October 2011 - 12:05 PM

Oh, one other thing. When an application fails, such as GMER or Malware Bytes, you are unable to run it again. It complains that some part of the path has become unavailable. The icon also disappears, if this means much.

#3 fireman4it

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Posted 16 October 2011 - 04:34 PM

Hello Jeff UIT,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
TdssKiller log
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#4 Jeff UIT

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Posted 16 October 2011 - 09:06 PM

Thanks for all of the help. The cleanup worked.

Everything is fine now, even was able to re-install a current version of Norton to make sure that this won't happen again.

Donation headed your way. :-)

j

#5 fireman4it

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Posted 16 October 2011 - 11:19 PM

Hello,
Can you please post those logs. Just because everything seems ok, doesn't mean you are All Clean.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#6 fireman4it

fireman4it

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Posted 19 October 2011 - 01:46 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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#7 Jeff UIT

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Posted 19 October 2011 - 02:15 PM

Sorry - work has been crazy lately and haven't touched the system since the weekend. I promise that I'll post the log files no later than Saturday morning.

Thanks for hanging in there with me.

j

#8 fireman4it

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Posted 19 October 2011 - 04:34 PM

Ok thanks for letting me know

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#9 Jeff UIT

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Posted 23 October 2011 - 11:10 AM

Here are the logs as promised...

j

Attached Files



#10 fireman4it

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Posted 23 October 2011 - 11:33 AM

Hello,

It looks like it got the main infection. There are still some leftovers.


1.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

File::
c:\documents and settings\jeffrey\Application Data\p3onG4aQHsKfLgX
c:\documents and settings\jeffrey\Application Data\DYXwkUVelBx0c1b
c:\documents and settings\jeffrey\Application Data\YtzzP00ycA1vDon
c:\documents and settings\jeffrey\Application Data\a44aamH6sWJ7ELg
c:\documents and settings\jeffrey\Application Data\oJ66ddWK8fRZhT

Folder::
c:\documents and settings\jeffrey\Application Data\p3onG4aQHsKfLgX
c:\documents and settings\jeffrey\Application Data\DYXwkUVelBx0c1b
c:\documents and settings\jeffrey\Application Data\YtzzP00ycA1vDon
c:\documents and settings\jeffrey\Application Data\a44aamH6sWJ7ELg
c:\documents and settings\jeffrey\Application Data\oJ66ddWK8fRZhT

DDS::
uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local

Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

2.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.


3.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Things to include in your next reply::
Combofix.txt
MBAM log
Eset log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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#11 fireman4it

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Posted 25 October 2011 - 08:04 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 3-5 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

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#12 Jeff UIT

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Posted 28 October 2011 - 02:23 PM

Logs coming on Saturday. Thanks again.

#13 Jeff UIT

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Posted 29 October 2011 - 08:16 AM

Attached the new Combofix and MBAM logs.

Attached Files



#14 fireman4it

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Posted 29 October 2011 - 11:14 AM

Do you have the Eset log?

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#15 Jeff UIT

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Posted 29 October 2011 - 11:14 AM

Haven't had a free moment to run Eset - sorry...




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