Please help me. I am very frustrated here!
I just moved from NY with Cablevision to Madison with Charter. So far I have been extremely dissatisfied with the service.
I am running on an:
HP Pavilion p7-1020 with AMD Phenom II X4 960T / 2.9 GHz Quad-Core, 8 GB DDR3 SDRAM - Non-ECC, Memory Speed 1333 MHz, Hard Drive 1 x 1.5 TB - Standard - Serial ATA-300 - 5400 rpm, Fast Ethernet, Ethernet, IEEE 802.11b, IEEE 802.11n, IEEE 802.11g.
I am using a Zoom 5350 Router/Modem combo with these specs:
Product Name Docsis 3.0 Cable Modem/Router WL-N 4 Port Switch Any Service
Product Type Wireless Router
Power Over Ethernet No
Ethernet Port Yes
Fast Ethernet Port Yes
Gigabit Ethernet Port Yes
Wi-Fi Standard IEEE 802.11n
ISM Band Yes
UNII Band No
ISM Minimum Frequency 2.40 GHz
ISM Maximum Frequency 2.48 GHz
Number of Antennas 2
Number of Network (RJ-45) Ports 4
Network (RJ-11) No
Management Port No
Wireless Transmission Speed 37.50 MBps
Form Factor Desktop
Product Model 5350
Certifications & Standards
FCC part 15B and 15C UL
Features Quality of Service (QoS)
MAC address Filtering
Denial of Service Protection
64/128 bit WEP
Input Voltage 110 V AC
220 V AC
Power Source AC Supply
Downstream Data rate: Up to 343 Mbps (8 channels)
Upstream Data rate: Up to 143 Mbps (4 channels
When I do speed tests, I get pretty good results (see below):
As you can see there is a discrepancy between speeds depending on what test and how far I am pinging. However, both are reasonable download/upload speeds over an advertised Charter speed of "Up to 18Mbps".
The problem is that each page takes forever to actually load and I frequently time out. Another thing that is annoying is that if I leave my browser open for more than 10-15 minutes without activity, when I come back and try to go to another page I get a timeout message. I then have to completely shut down the browser and re-open another (sometimes twice) before getting connection. These problems happen no matter what browser I use (IE Explorer, FireFox, or Opera).
When I called Charter Tech help, they were absolutely useless! Saying that since my speed tests are good, there is nothing they can do.
I feel like I've gone back to the days of dial-up