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Open Cloud Security/AV


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#1 Leslie Weiss

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Posted 15 October 2011 - 08:39 PM

I'm a computer consultant and three of my clients have been infected with this virus in the last 2 weeks. One was so bad that I had to run a recovery back to the origin of the computer. On the other two computers I had removed Open Cloud from startup and then all the files it created manually. I was then able to run Malwarebytes on this computer and it found the malware and others. (I wasn't able to run any scans on the second computer, including McAfee.) But then I had further problems - either the computer was excruciatingly slow, or as on this computer, when you click on All Programs, only McAfee is listed! I also get some startup errors that I didn't get before. Then I found the post about TDSSKiller. I ran it and RKill (Explore.exe) on both computers and nothing changed. I gave up on the other computer and did a full recovery. I'm hoping I don't have to do that on this one. There are lots of files to backup and several programs to reinstall. I've attached the files you need to analyze the problem. Thanks, Leslie

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#2 HelpBot

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Posted 20 October 2011 - 08:40 PM

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#3 Leslie Weiss

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Posted 20 October 2011 - 08:46 PM

I've already included a clear description of the problem and have attached the logs you requested (still in my original post). I don't have the laptop with me right now and don't see a need to take more time to recreate the logs when nothing has changed. Yes, I have the original OS DVD.

#4 Farbar

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Posted 22 October 2011 - 04:13 AM

Hello Leslie Weiss,

Welcome to Bleeping Computer and apologies for the delay.

The vast majority of the helpers, who all are volunteers, only offer their service to home users. They believe those who get paid for their work or those who have work computers are not eligible to use the free service.

Having said that I will be glad to help you out. The system is indeed infected and the type of infection requires special treatment. We fix the infection the next round, but before that I want to check other things.

  • Please go to root of the local drive (usually C:). There are some text files made by TDSSKiller. Please Attach them or at least attach the latest one (you can see the date).
  • For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type type e:\frst64 and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]

#5 Leslie Weiss

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Posted 24 October 2011 - 09:38 PM

Thanks for replying to this blog.

I have some good news. Since I last attached the logs and created this blog, the system went from bad to worse! I couldn't start it up at all and the Repair failed. I ran a System Restore back to 9/28 and it worked. The programs were back in the Start menu and under All Programs.

But I'm still getting an exception error at startup (Exception EFCreate Error in module ezPMUtils.dll). I Googled it and it looks like it's from Skype (which I'll uninstall and reinstall). At first when I tried to install Malwarebytes, it failed. The second time I deleted the folder and then it worked.

I've attached the latest TDSSKiller log.

Do I still need to run the Farbar Recovery Scan Tool X64 or does everything seem to be okay now? In any case, I'm sending this now because I would have to restart the computer to run the Tool.

Thanks, Leslie

Attached Files



#6 Farbar

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Posted 25 October 2011 - 12:05 AM

Good. :thumbup2:

Please run DDS instead and post both the logs.

#7 Leslie Weiss

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Posted 25 October 2011 - 07:30 PM

Here are the text files you requested.

Attached Files



#8 Farbar

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Posted 26 October 2011 - 06:18 AM

Everything looks good. :thumbup2:

You only need to update Java to the latest version and make sure the old version is removed. Then do the following:

To Clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start > Settings > Control Panel.
  • Double-click the Java icon.
    -The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    -The Temporary Files Settings dialog box appears.
  • Click "Delete Files".
    -The Delete Temporary Files dialog box appears.
    -There are three options on this window to clear the cache.
    • Delete Files
    • View Applications
    • View Applets
  • Click "OK" on Delete Temporary Files window.
    -Note: This deletes all the Downloaded Applications and Applets from the cache.
  • Click "OK" on Temporary Files Settings window.
  • Close the Java Control Panel.
You can also view these instructions along with screenshots here.

Happy Surfing Leslie.:)

#9 Leslie Weiss

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Posted 26 October 2011 - 10:20 AM

Done! Thanks so much for your help.

#10 Farbar

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Posted 26 October 2011 - 10:45 AM

You are most welcome. :)

This thread will now be closed since the issue seems to be resolved.

If you need this topic reopened, please send me a Private Message and I will reopen it for you. If you should have a new issue, please start a new topic.

Every one else should start a new topic.




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