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BSOD on boot


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3 replies to this topic

#1 Massivebarf

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Posted 15 October 2011 - 08:01 AM

Hello,

my brother has been having some issues with his computer lately, and we're at a standstill on what to do.

He was recently infected by a rootkit, so he couldn't acess his PC without disabling driver signature enforcement in F8, surely this would be no problem as you'd be able to connect to the internet in this state and download TDSSkiller to terminate the infection. The problem however lies in that when he tried to do that, he got BSOD within 1 minute or so. So we took his HDD and connected it through my PC, as an external drive, and we used TDSSkiller and got rid of the rootkit. This surely should had solved the problem, however it did not, every time he now tries to start his PC, he gets to the state of the PC asking if he wants to repair his PC, or start normally, if we try to start normally it just gives us BSOD. We have tried to repair, with no luck so far, trying most of the tools, nothing working, not even system restore.

The Technical information on the BSOD is as following:

0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000)

We suspect that it might be a faulty MBR that is causing the problem, but we are not quite sure.

Computer Specifications:

Motherboard: MSI P55-CD53, MS-7586
RAM: Kingston ValueR. DDR3 1333MHZ 4GB (2x2GB) + Corsair 8GB DDR3 XMS3 Intel i5/i7 PC12800 1600MHZ (2x4GB)
HDD: Hitachi Deskstar# P7K1000.C 500GB, 7200RPM, 16MB Chache, SATA
GFX: XFX Radeon HD 5770 1GB GDDR5
Audio Card: ASUS XONAR D1 7.1 CHANNEL AUDIO CARD PCI LP

On a sidenote we have acess to both burnable CD's, 16GB USB flash drive, and my PC to help my brothers PC get running again.

I hope that this information will be of help, and I really hope that this issue can be solved, I lay my brothers and my full trust in your hands.

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#2 Orange Blossom

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Posted 15 October 2011 - 01:03 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Massivebarf

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Posted 15 October 2011 - 06:33 PM

Thanks for the reply, but my appologies we have already reinstalled the PC, with the help of recovering the most important files by connecting the HDD's togehter through my PC.

We have still gained alot of experience and help by reading other topics on this matter through Bleepingcomputer, so I'll thank you guys for being awesome and I hope you keep it up.

If there is any more problems that we cannot solve, we'll keep you guys in mind.

You could lock this topic now, thanks.

#4 Orange Blossom

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Posted 15 October 2011 - 10:07 PM

Hello,

Thank you for letting us know. Sometimes a reformat and reinstall is the quickest solution.

Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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