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Zentom and Guard Online - removed but can't connect?


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#1 Darel

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Posted 15 October 2011 - 07:00 AM

Hello,
My wife's laptop got infected with Zentom and Guard Online (and maybe others). Using the removal guides, after about two weeks I seem to have managed to get rid of the viruses except:

- I still have artifact desktop and start menu items for them (OK to delete? I'm afraid of reactivating if it's not completely gone)

- I still cannot connect to my wireless network. I open IE, get the page cannot be displayed page, run diagnostic, and get a message stating I have a winsock catalog error. Now, I just get an error saying to contact network administrator. I checked the LAN settings and "proxy server" is NOT checked. I also downloaded and ran Winsockxpfix and while it finished out and rebooted, it never restored connectivity. I do have extra sections under Protocol when I run Msinfo32.

I used MBAM and SAS to remove the viruses - MBAM got rid of a lot of files but SAS was what really seemed to do the trick. Other than the ghost icons and the connectivity issue, I actually still cannot use my antivirus software either, so some relic may still be running in the background.

Thank you very much for your help. DDS logs attached.
Darel

Attached Files



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#2 HelpBot

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Posted 20 October 2011 - 07:05 AM

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#3 Darel

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Posted 16 November 2011 - 09:10 PM

Thank you for unlocking this topic. I will need to bring my flash drive in to work tomorrow and make the above downloads. I should be able to run them and post them within 2-3 days from now. Until then, is there anything you can tell me off the logs I posted in the topic opener?

Thanks a lot,
Darel

#4 Darel

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Posted 17 November 2011 - 08:13 AM

Re-ran dds 11/17, updated logs attached.

I do not have my Windows disk.

Please see above topic for a description of the issue and notes about what I've done so far. Thank you!

Attached Files



#5 Blade81

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Posted 17 November 2011 - 10:13 AM

Hi


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#6 Darel

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Posted 17 November 2011 - 11:52 AM

I'm using a flash drive from my work computer to transfer files back and forth to the infected computer. When I load Combofix on the flash and try to open it on the infected computer, I get a popup that says "Current date is 2096-06-11. Combofix has expired. Click yes to run in reduced functionality mode". When I click yes, the Combofix boxes disappear, as well as the icons from both the flash drive and the desktop.

#7 Blade81

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Posted 17 November 2011 - 11:58 AM

Hi,

Download ComboFix.exe to your desktop.
Right click the downloaded file -> send to compressed (zipped) folder.
Copy ComboFix.zip to your flash drive and to the infected one.
Extract zip contents to the desktop of infected system.
Run ComboFix.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#8 Darel

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Posted 17 November 2011 - 01:42 PM

Thank you, I will report back tomorrow morning.

#9 Darel

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Posted 18 November 2011 - 07:31 AM

Exactly the same. When I click yes to run in reduced functionality mode it all closes and all the icons disappear and even doing a seaerch for it comes up with nothing.

#10 Darel

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Posted 18 November 2011 - 07:35 AM

Never mind, just realized that the battery died on the computer and I had to reset the date on the computer. Running now, will post logs.

#11 Darel

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Posted 18 November 2011 - 08:33 AM

OK, I got Combofix to run, now I get the following window:

"This machine does not have the microsoft windows recovery console installed. Alternately, an existing installation of the recovery console may be preset but requires updating. Without it, Combofix shall not attempt the fixing of some serious infections. Click yes to have Combofix download/install it. NOTE: this requires an active internet connection."

Well, this is exactly the problem I'm trying to solve - eradicating the virus preventing me from connecting to the internet. Not sure how trhis will affect the logs here.

Good news - after running itself through twice abnd rebooting twice, I now have my internet connection back and my antivirus programs are working! THANK YOU!

Logs attached.

Attached Files



#12 Darel

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Posted 18 November 2011 - 08:42 AM

Hold, on, never mind. I am now finally showing a good wireless connection, but still cannot use internet due to the same Winsock error posted above. SHould I try the WinsockXPFix again now?

After a reboot the good wireless connection went away and I'm back where I was before, except antivirus still seems OK.

#13 Blade81

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Posted 18 November 2011 - 09:13 AM

Hi,

Before we continue let's install recovery console first.

Download this file to the desktop. Then drag'n'drop it to ComboFix icon. Wait until ComboFix finishes and post back the result log.

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#14 Darel

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Posted 18 November 2011 - 11:15 AM

Here you go.

Could not close out my antivirus program since it got restarted. Hope it didn't get in the way.

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#15 Blade81

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Posted 18 November 2011 - 12:04 PM

Hi,

Open notepad and copy/paste the text in the quotebox below into it:

File::
c:\windows\3203397148


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe (let the tool to update itself if prompted).
Then post the resultant log.


1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select skip and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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