He's convinced it's something to do with MBAM, and said that is which process was consuming 1GB of memory. About a week ago I started it up and updated MBAM then restarted in safe mode with the admin account to do a scan. Nothing found. I've also used the repair option received when trying to boot in safe mode, checked task manager to see if there was an obvious program consuming the memory, stopped programs that were unnecessary to start the computer, and I think that's it. That took me about 3 hours to do. Before then he was convinced he saw something running that started with "hp" that was consuming the memory. The printer is an HP photo printer. I thought maybe the driver needed updating so I unplugged it and started up again so it would re-discover the printer but no go. He now tells me that it wasn't hp, but something with the word imaging in it that was consuming the memory.
Also the light on the front that says the hard drive is working on something is constantly on. No sounds from the tower like the hard drive has any issues.
As far as I remember I had set the computer up to do automatic Windows/Microsoft updates, added Spybot S&D to the browser and used avast! for the AV, as well as MBAM and SAS downloaded just to have available. It's not my computer, and the person who uses it most is the type who would click on a link or download an attachment received in an e-mail regardless of what I tell her. So, I tried to put any restrictions or protection on it possible, since the last computer was made useless due to a virus that made it's way onto it, which is why this one was bought.
Since it now freezes when trying to boot up (according to my dad, anyway, I haven't tried it yet), I am not able to tell you specifics on the computer... I just know it's Windows 7. I should probably mention my dad never saved or burned the 7 disc, even though it was constantly telling him to back up the OS and make the disc. I should have done it but I just never got around to it, and I left him with easy directions on it, but... no go.
It lags the moment it turns on, I was able to make a sandwich before it finished loading and got to the sign on screen when I was here before. I do remember, however, that if I right-clicked on something, the menu would pop up instantly, but trying to highlight or select an option from that menu was delayed. I thought that was odd & don't have any clue if that helps...
Any ideas? I wanted to post here first because I wasn't convinced it was a virus, so I wanted opinions I guess. Wish I could provide you with more info. I'll try anything I can to try to get more info if you have suggestions on how to get it to work again.
*edit* Windows 7 64-bit HP. Also, the computer starts up...it's just even slower, enough that it pissed my dad off and he left, which is why he thought it froze.
Edited by carissa_lee_, 15 October 2011 - 01:30 AM.