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ipconfig: internal error -- TCP/IP lost


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5 replies to this topic

#1 yermanicus

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Posted 14 October 2011 - 11:23 PM

Hi guys, a few warnings first:
this is my first post
I'm using another computer than my own
I speak spanish as mother tongue (& of course my OS is in spanish)

Now the problem:

I was obviously infected with some sort of virus/malware, and lost my internet connection after I got redirected from google searches, etc. After I lost my connection, I tried everything I could find as an answer, I even installed a new ethernet card into my motherboard, but nothing. Then I figured I have rootkit.zero access, from different sources, such as ComboFix. I have run this, and now everything is still the same. I need to work, so I am desperate, since I cannot wate any more time.
Should I format my PC? This will take me like one whole day, and I honestly don't have such time.

When I do an ipconfig, it says (in spanish, so I'll translate):
Internal error: request not compatible
Contact tech support services of Microsoft to get help
Additional info: unable to find host name


I lay myself to your feet, at your orders.

Thank you in advance!

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#2 boopme

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Posted 15 October 2011 - 09:53 PM

Hello having run ComboFix we need to see that and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
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#3 yermanicus

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Posted 15 October 2011 - 10:01 PM

Thanx, working on it! I'll let you know if there's anything I need your help with.

#4 yermanicus

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Posted 15 October 2011 - 10:23 PM

It went perfect, at least the process... we'll see how all you kind people can help me. Thank you so much... I was thinking how strange it is to get selfless help in anything these days. I'm glad to see this is actually happening. See you. Greetings from Argentina.

What do you think the title should be?

#5 yermanicus

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Posted 15 October 2011 - 10:33 PM

done

http://www.bleepingcomputer.com/forums/topic423702.html

#6 Orange Blossom

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Posted 15 October 2011 - 10:39 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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