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Had virus, cleaned it, now can't see any type of pictures

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3 replies to this topic

#1 Cadwen


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Posted 14 October 2011 - 11:03 PM

Greetings all,

On Wednesday I acquired a lovely computer virus that would, on some timer I could not determine, say "Congratulations, you've won!" through my speakers. Originally, my firewall/virus scanner (Norton 360) blocked one attempt but it obviously missed a few more. After realizing I was infected, I closed all my windows and ran a full system check. Despite still having the audio coming through my speakers (and when I Ctrl+Alt+Delete'd, I could see about 10,000 windows of Internet Explorer [I know, it's a bleep browswer but it's what I've used for ages] that were not visible from my desktop), Norton said my computer was clean.

I then google'd the issue, read from various websites to try running different scanners, and ultimately went for Spybot. Spybot 'caught' the virus and got rid of it (yay!). However, now, I have a different delima. After ridding the computer of the virus, -every- -single- button has the little picture of the red X (does this have a name?). While I can click on the button as if it were there and have it redirect me to wherever it goes, I cannot see anything.

I feel I am doing a poor job of explaining this but I am not sure I can do any better. If I were more tech savvy, I'd take a screen shot and upload it to imgur to show you guys what I have going on. However, I can barely navigate the web as it is now, not having visible buttons and such.

I've ran both AVG & Norton a few times each since with no avail. Reboot didn't work. Going into Tools -> Advanced and fooling around in there with various things that other websites said to try didn't work. Hell, for funzies, I even tried to do a system restore to see if that would fix it. Interestingly enough, whatever 'this' is, seems to be preventing my system from doing a clean restore.

So, do I still have a virus that neither scan is picking up? Do I just need to check some little box somewhere to have my pictures restored? Thank you for your time

*Edit* It's Spybot, not AVG

Edited by Orange Blossom, 14 October 2011 - 11:38 PM.
Moved to AII from XP ~ OB

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#2 Broni


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Posted 15 October 2011 - 11:23 AM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Cadwen

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Posted 15 October 2011 - 01:58 PM


Thank you for your redirection and help. I appreciate that y'all are willing to help :)

#4 Orange Blossom

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Posted 15 October 2011 - 10:22 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic423638.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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