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Network, System Restore & scans disabled


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6 replies to this topic

#1 ncbeachcomber

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Posted 14 October 2011 - 07:39 PM

Something has disabled my PC's networking capabilities, disabled the Windows System Restore utility, and disabled my virus and malware scanning software! I'm making this posting from another machine on my network, which is otherwise performing fine.

The affected system is running Windows XP version 5.1 (Build 2600.xpsp_sp3_gdr.101209-1647 : Service Pack 3)
It has 3 gB RAM

Here's what I've observed:

The system was running very slowly, with Internet Explorer especially sluggish. (Other, normally more demanding software was behaving better.) I suspected memory leaks from having a lot of high-powered software open for a long time, so did a cold boot. On restart, my network and internet connections didn't work. The more I tried to fix this, the more features I found that seemed to have been systematically crippled:

Programs and services disabled: Won't open, or open as blank windows, or don't respond:

* System Restore
(opens as blank window)
* Network
(network drives not found; network directory under "My Network Places/Entire Network" comes up blank; system not found by other PCs on network, either through Windows or trying to PING through CMD.com)
* Network Setup Wizard
(goes through complete connection sequence, but no network connection is created)
* Windows Defender
(wouldn't start. I re-installed it from an old ZIP file and now it works; I transferred updated threat descriptions via flash drive and ran a scan, which found nothing.)
* McAfee Internet Security
(Hidden. Icon shows up in system tray, but doesn't respond. Trying to open manually results in blank window.)


Attempted diagnostics and/or repairs:
Inspected and reseated all memory cards. System is reporting proper amount of RAM.
Checked network card status: Device Manager reports hardware working normally.
Ran CHKDSK /R on hard drive; some minor problems reported and repaired.
Ran defrag on hard drive; no problems reported
Reinstalled Windows Defender, ran scan with latest definitions, nothing found
Ran Spybot Search & Destroy with latest definitions, found a few tracking cookies but nothing malicious
Ran McAfee Stinger virus scan (version 10.2.0.310) which found nothing
(I disabled Windows System Restore, as advised by McAfee, to ensure all previous restore points were deleted, before running Stinger.)
Ran McAfee kremove (specialized Klez scan program) which found nothing
Ran McAfee bremove (specialized Bugbear scan program) which found nothing
Ran HijackThis scan. (Log is available and I can post it on request.)

Ran HijackThis log through an automatic analyzer at hjt.networktechs.com. It flagged the following lines as "Bad - Remove almost always:"
"C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exeUpdates from HP.exe"
"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeCtfmon.exe"
"O23 - Service: McAfee Application Installer Cleanup (0012881317100541) (0012881317100541mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\001288~1.EXE (file missing)"

I'm planning to use HijackThis to remove those bad lines, but would appreciate any guidance about whether these are known to cause the sort of disabling behaviors I've encountered. In other words, have I found the culprits, or do I need to dig deeper?

BC AdBot (Login to Remove)

 


#2 jntkwx

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Posted 16 October 2011 - 01:24 PM

Hi ncbeachcomber,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

I'm glad you posted here. In answer to your question - using HijackThis to remove those entries would likely not fix your problems, and we do need to dig deeper.

If you are unable to download anything asked for below on the infected computer, please download any files asked for on your clean computer, and then copy the files onto a CD or flash drive so you can install them on your infected computer.

:step1: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this entire log, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]

:step2: Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

:step3: Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from http://www.superantispyware.com/downloads/SASDEFINITIONS.EXE (copy and paste that website address) and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others checked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen, under "Select Scan Type" click Complete Scan.
  • On the left, make sure you check C:\.
  • Click Start Complete Scan > Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a USB drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

:step4: Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.


In your next reply, please include:
  • MiniToolBox log
  • Malwarebytes log
  • SuperAntiSpyware log
  • GMER log

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 ncbeachcomber

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Posted 17 October 2011 - 02:32 PM

Hi, Jason

After my initial posting, I dug a little deeper on the malware board and followed the instructions for using DDS and GMER. I posted those on the other board, but that apparently was deemed redundant and has been deleted. The DDS and GMER scans follow; I'll also try to attach the "attach" ZIP file created by DDS while I'm working on the other diagnostics you suggested.

.
DDS log removed. ~ OB

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-10-16 07:24:59
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-5 ST3200827AS rev.3.AHH
Running: tjei1t6l.exe; Driver: C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\ffldapow.sys


---- Kernel code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB94B0360, 0x20574D, 0xE8000020]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\ASCOMP Software\BackUp Maker\bkmaker.exe[3908] kernel32.dll!CreateThread + 1A 7C8106F1 4 Bytes CALL 00465AA1 C:\Program Files\ASCOMP Software\BackUp Maker\bkmaker.exe (Backup Software/ASCOMP Software GmbH)
.text C:\Program Files\ASCOMP Software\BackUp Maker\bkmaker.exe[3908] USER32.dll!SetScrollInfo 7E419056 8 Bytes JMP 028F0000
.text C:\Program Files\ASCOMP Software\BackUp Maker\bkmaker.exe[3908] USER32.dll!SetScrollPos 7E42F750 8 Bytes JMP 028F01CA
.text C:\Program Files\ASCOMP Software\BackUp Maker\bkmaker.exe[3908] USER32.dll!SetScrollRange 7E42F99B 8 Bytes JMP 028F00D9

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs MOBK.sys (Mozy Change Monitor Filter Driver/Mozy, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\Udp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \Driver\Tcpip \Device\RawIp Mpfp.sys (McAfee Personal Firewall Plus Driver/McAfee, Inc.)
AttachedDevice \FileSystem\Fastfat \Fat MOBK.sys (Mozy Change Monitor Filter Driver/Mozy, Inc.)

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\system32\drivers\UAConvbyaqtaftrhdj.sys (*** hidden *** ) [SYSTEM] UACd.sys <-- ROOTKIT !!!

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys@imagepath \systemroot\system32\drivers\UAConvbyaqtaftrhdj.sys
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@UACd
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@UACc
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacsr
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uaclog
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacmask
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacserf
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacbbr
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@UACproc
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacurls
Reg HKLM\SYSTEM\ControlSet001\Services\UACd.sys\modules@uacerrors
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys@imagepath \systemroot\system32\drivers\UAConvbyaqtaftrhdj.sys
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@UACd
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@UACc
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacsr
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uaclog
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacmask
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacserf
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacbbr
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@UACproc
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacurls
Reg HKLM\SYSTEM\ControlSet002\Services\UACd.sys\modules@uacerrors
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@imagepath \systemroot\system32\drivers\UAConvbyaqtaftrhdj.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@UACd
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@UACc
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacsr
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uaclog
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacmask
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacserf
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacbbr
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@UACproc
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacurls
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacerrors
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys@imagepath \systemroot\system32\drivers\UAConvbyaqtaftrhdj.sys
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@UACd
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@UACc
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacsr
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uaclog
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacmask
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacserf
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacbbr
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@UACproc
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacurls
Reg HKLM\SYSTEM\ControlSet004\Services\UACd.sys\modules@uacerrors
Reg HKCU\Software\Microsoft\Windows\ShellNoRoam\BagMRU\0\3\2\0\0\5\6\6
Reg HKCU\Software\Microsoft\Windows\ShellNoRoam\BagMRU\0\3\2\0\0\5\6\6@NodeSlot 1793
Reg HKCU\Software\Microsoft\Windows\ShellNoRoam\BagMRU\0\3\2\0\0\5\6\6@MRUListEx 0xFF 0xFF 0xFF 0xFF

---- EOF - GMER 1.0.15 ----

Edited by Orange Blossom, 18 October 2011 - 12:05 AM.


#4 jntkwx

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Posted 17 October 2011 - 03:08 PM

Hi ncbeachcomber,

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and please be patient. It may take several days for someone to respond.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 ncbeachcomber

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Posted 17 October 2011 - 04:32 PM

Sigh. That's what I already did, yesterday! And some helpful soul chose to kill my posting, deeming it redundant. But I have all those files and can recreate it easily enough, I suppose. I'm about halfway through the additional scans you recommended, with MalwareBytes, etc. I have posted the results from DDS and GMER on the Malware board.

I also have logs from MiniToolbox, MalwareBytes and SuperAntiSpyware, as you originally requested. Should I post them here, there, or anywhere?

#6 jntkwx

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Posted 17 October 2011 - 04:36 PM

Just follow steps 6 through 9 HERE (re-run DDS and GMER). Don't scan with any other tool or post any other logs until asked to do so in your new topic.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#7 Orange Blossom

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Posted 18 October 2011 - 12:13 AM

Hello,

Basic rule of thumb is one topic per computer problem. When the problem concerns infections, it's one OPEN topic per problem. Since your topic here had received a reply and was awaiting a response from you, I was expecting you to follow the instructions initially posted in this topic. That is why I closed the topic in the log forum to begin with. I did not expect you to post the DDS logs in this topic as we don't analyze them in this forum. I have removed the DDS logs from this topic by the way. I have reopened your original log topic here: http://www.bleepingcomputer.com/forums/topic423731.html and deleted the new one to avoid additional delays.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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