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Dvd-cd-rw Drive Not Reading

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#1 rms4evr


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Posted 26 January 2006 - 11:52 AM

I hate this.

I gave my laptop to the Best Buy Geek squad to fix the cd drive, screen and hd, because my dad purchased a warrenty with it. However, things have not been great. I had wanted them to clean underneath the screen to remove the hair that is under there. When I got the laptop back, not only was the hair still there, there were a few dead pixals in the middle of the screen. However, I let it slide, because the D drive and hd were functioning again.

But not anymore. The D drive has failed again; I tried to play a DVD, and while it recognized that a disc was in, it would not read. It made clicking noises while it tried to read it (not a good sign). And once, about a week ago, the laptop would not boot up past the Toshiba logo; only by turning it over and tapping the bottom was I able to get it to boot.

I am tired of this. I payed $80, and I got a half- :thumbsup: job. I am ready to ignore the warrenty, order new parts, and install them myself. I want to get a new screen, new D drive, and maybe a new hd (if I have the cash).

Am I getting worked up over nothing? Can I fix these problems some other way? Should I try to repair it myself? (I have never opened up a computer before!) Any thoughts or suggestions would be appreciated.

I have a Toshiba Satellite A65 laptop, DVD/CD-RW drive, running on Windows XP Service Pack 2.

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#2 Rimmer


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Posted 26 January 2006 - 10:52 PM

Should I try to repair it myself? (I have never opened up a computer before!)

No you should not. Laptops are the most difficult type of PC to dismantle, full of tricks where things can get broken if you don't know the right way. But there is a step by step of the A65 here - A65 Dismantle - doesn't cover the screen though.

If you have a warranty then use it - contact Toshiba and see if the warranty is with them or with the shop where you bought it. Say you're getting poor service and can you take it somewhere else. If it has to go to the original shop then demand they fix it properly this time. If your screen has dead pixels and its under warranty then that should be repaired too (which will fix the hair).

hth :thumbsup:

Edited by Rimmer, 26 January 2006 - 10:59 PM.

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