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iexplore running constantly


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9 replies to this topic

#1 Zagmo

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Posted 14 October 2011 - 04:45 PM

I am using Windows xp Home Edition, which recently started running VERY slowly. Task Manager tells me that iexplore is running even though I never use IE. On a couple of occasions, IE has spontaneously opened to unfamiliar webpages. I downloaded HijackThis and have begun the process, but I need help deciphering logs and such. I don't want to make a false move. Thanks in advance.

Edited by Andrew, 14 October 2011 - 05:10 PM.
Mod Edit: Moved From XP To AII Due To Probable Infection - AA


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#2 Broni

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Posted 14 October 2011 - 08:53 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 Zagmo

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Posted 15 October 2011 - 11:50 AM

Security Check Result:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 20
Java 2 Runtime Environment, SE v1.4.2
Out of date Java installed!
Adobe Flash Player 10.3.183.10
Adobe Reader 9.4.6
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````



MiniToolBox Result:

MiniToolBox by Farbar
Ran by Zachariah (administrator) on 15-10-2011 at 09:08:15
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/14/2011 11:43:33 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x000a468b.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/14/2011 01:31:24 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/14/2011 01:22:45 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/14/2011 01:07:24 PM) (Source: WmiAdapter) (User: Zachariah)Zachariah
Description: Open of service failed.

Error: (10/14/2011 01:05:33 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/14/2011 11:32:30 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x015d2776.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/14/2011 09:00:03 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00029f07.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/14/2011 06:34:39 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/14/2011 05:52:23 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/13/2011 02:24:00 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.


System errors:
=============
Error: (10/14/2011 01:31:32 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error:
%%2

Error: (10/14/2011 01:28:49 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the service.

Error: (10/14/2011 01:28:19 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the sdCoreService service.

Error: (10/14/2011 01:24:16 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the sdCoreService service.

Error: (10/14/2011 01:22:55 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error:
%%2

Error: (10/14/2011 01:19:29 PM) (Source: Service Control Manager) (User: )
Description: The Application Layer Gateway Service service terminated unexpectedly. It has done this 1 time(s).

Error: (10/14/2011 01:07:27 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the sdCoreService service.

Error: (10/14/2011 01:07:27 PM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service failed to start due to the following error:
%%1053

Error: (10/14/2011 01:07:27 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WMI Performance Adapter service to connect.

Error: (10/14/2011 01:05:43 PM) (Source: Service Control Manager) (User: )
Description: The adfs service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (10/14/2011 11:43:33 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154000a468b

Error: (10/14/2011 01:31:24 PM) (Source: PerfNet)(User: )
Description:

Error: (10/14/2011 01:22:45 PM) (Source: PerfNet)(User: )
Description:

Error: (10/14/2011 01:07:24 PM) (Source: WmiAdapter)(User: Zachariah)Zachariah
Description:

Error: (10/14/2011 01:05:33 PM) (Source: PerfNet)(User: )
Description:

Error: (10/14/2011 11:32:30 AM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512unknown0.0.0.0015d2776

Error: (10/14/2011 09:00:03 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ntdll.dll5.1.2600.605500029f07

Error: (10/14/2011 06:34:39 AM) (Source: PerfNet)(User: )
Description:

Error: (10/14/2011 05:52:23 AM) (Source: PerfNet)(User: )
Description:

Error: (10/13/2011 02:24:00 PM) (Source: PerfNet)(User: )
Description:


=========================== Installed Programs ============================

4.0 (Version: 4.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.1.0.5790)
Adobe Color Common Settings (Version: 1.0.1)
Adobe ExtendScript Toolkit 2 (Version: 2.0.1)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.7)
Adobe Flash Player 10 Plugin (Version: 10.3.183.10)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Setup (Version: 1.0)
Adobe Shockwave Player (Version: 11)
AdobeColorCommonSetRGB (Version: 2.0)
ATT-HSI
ATT-RC Self Support Tool
Banctec Service Agreement (Version: 1.00.00)
BCM V.92 56K Modem
Canon PhotoRecord
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
Creative MediaSource
D-Link Wireless N USB Adapter DWA-130 (Version: 1.20)
Dell Digital Jukebox Driver
Dell Media Experience
Dell Networking Guide (Version: 1.00.0001)
Dell Solution Center (Version: 1.00.0000)
Dell Support (Version: 2.1.0.0)
Download Updater (AOL LLC)
DS21Patch (Version: 1.00.0000)
DVDSentry (Version: 1.00.0000)
DVDx 2 (Version: 2.20)
Easy GIF Animator 2.1 (Version: Easy GIF Animator 2.0)
FileZilla Client 3.0.11.1 (Version: 3.0.11.1)
Fisher Price® CASTLE
GearDrivers
Google Gmail Notifier
Help and Support Customization (Version: 1.00.0000)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
Internet Explorer Default Page (Version: 1.00.03)
iWheelWorks V7.36
Jasc Paint Shop Photo Album (Version: 4.0.3)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Junior Icon Editor (Version: 4.0)
Learn2 Player (Uninstall Only)
LightScribe 1.4.31.1 (Version: 1.4.31.1)
MAGIX Ringtone Maker 2 silver (US) (Version: 2.0.1.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003 (Version: 11.0.6361.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Windows Journal Viewer (Version: 1.5.2315.3)
Microsoft XML Parser (Version: 8.0.7820.0)
Modem Helper
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Neato MediaFACE
Olympus DSS Player 2002
PowerDVD
Qualxserve Service Agreement (Version: 1.00.0004)
QuickTime (Version: 7.69.80.9)
Sonic DLA (Version: 4.50)
Sonic Foundry CD Architect 4.0g Stand Alone
Sonic Foundry MP3 Plug-In
Sonic RecordNow! (Version: 6.5.0)
Sonic Update Manager (Version: 2.80)
Sound Blaster
Sound Blaster Audigy 2
SSH Secure Shell
Web Audio Plus (Version: 1.0)
WebFldrs XP (Version: 9.50.6513)
Winamp (Version: 5.621 )
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
ZipGenius 1.4 SR3 (Standard Edition)

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 509.98 MB
Available physical RAM: 61.5 MB
Total Pagefile: 1245.3 MB
Available Pagefile: 478.79 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.01 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:232.79 GB) (Free:156.12 GB) NTFS

========================= Users: ========================================

User accounts for \\SKIPPY

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_3f151ab9
Zachariah


**** End of log ****



MBAM results:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7954

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/15/2011 9:45:42 AM
mbam-log-2011-10-15 (09-45-42).txt

Scan type: Quick scan
Objects scanned: 170853
Time elapsed: 20 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{0ED403E8-470A-4a8a-85A4-D7688CFE39A3} (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549B5CA7-4A86-11D7-A4DF-000874180BB3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Trymedia Systems (Adware.TryMedia) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Restarting now. GMER to follow in next post.

#4 Zagmo

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Posted 15 October 2011 - 12:25 PM

GMER found nothing.

#5 Broni

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Posted 15 October 2011 - 03:07 PM

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • IMPORTANT! UN-check Remove found threats
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#6 Zagmo

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Posted 15 October 2011 - 10:27 PM

Here are the results:

C:\Documents and Settings\Zachariah\Application Data\Sun\Java\Deployment\cache\6.0\29\445d6bdd-700b02a7 multiple threats
C:\Documents and Settings\Zachariah\Application Data\Sun\Java\Deployment\cache\6.0\4\53100c4-1221c3e7 multiple threats
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2514\A0169223.exe a variant of Win32/Kryptik.TON trojan

#7 Broni

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Posted 15 October 2011 - 10:45 PM

Still same issue with iexplore.exe running with IE closed?

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#8 Zagmo

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Posted 16 October 2011 - 08:55 AM

Yes.

#9 Broni

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Posted 16 October 2011 - 10:27 AM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#10 Orange Blossom

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Posted 18 October 2011 - 01:38 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424018.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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