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Goodgle redirect virus, keyboard disabled


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#1 shannonj

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Posted 14 October 2011 - 02:31 PM

Running Windows Vista on Toshiba Satellite L355-57905. Began having good redirect issues about 7 days ago. Attempted scan via malwarebytes, adaware, and TDSKiller - all stated I did not have permissions to run. Spyware doctor already installed, but does not respond when opened - many items are ghosted and nothing responds to clicks.

In desperation I did something I should not have done - installed and ran combofix, which found a rootkit infection and proceeded through reboot. Here's the problem. There is a Windows password - and the keyboard is disabled on start-up. I am unable to enter a password. I've tried to reset the password using the password reset utility on a USB drive, but it will not allow me to set the password to a blank password in an attempt to circumvent the keyboard issue. I'm reset the passsword to blank through the BIOS Setup Utility, but Windows still wants a password at startup.

I'm afraid I've killed it. Please help.

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 jntkwx

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Posted 16 October 2011 - 04:13 PM

Hi shannonj,

Since you have already run Combofix, please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.
Regards,
Jason

 

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