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Zentom and Guard Online - removed but still can't connect to Internet

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#1 Darel


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Posted 14 October 2011 - 12:32 PM

My wife's computer got infected with Zentom and then, it seems, Guard Online. With a LOT of help from info on this forum, it seems like I was able to remove the viruses using Malwarebytes and Superantispyware. Seems like now all the issues are solved, except I still cannot connect to my wireless network. All this virus removal was done over about two weeks shuttling my flash drive back and forth from work.

Shortly after I got Zentom, I wasn't able to connect to the internet. Briefly I got back on after running TDSSkill but then lost connectivity again.

After researching here I found what I thought the problem was. After tryign to repair the connection I get an error message that says there is a problem with my winsock protocol catalog. I checked the Msinfo32 listing I found in a topic here. The instructions within the topic said if I had more than 10 categories the winsock catalog was infected and had additional items entered to it. It then gave a download to run (winsockxpfix.exe), which is supposed to fix any winsock errors. I ran this, and it completed, and it said all problems were fixed. However, I still cannot connect and still get those same error messages about the winsock catalog.

Any thoughts?


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#2 Broni


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Posted 14 October 2011 - 02:23 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 15 October 2011 - 01:02 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic423592.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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