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Do I have a MBR Problem or is a rootkill problem?

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Posted 13 October 2011 - 11:47 PM


I seem to have a very unique problem. My laptop runs ok, but there are times when it pauses while I am surfing the net for 5-10 seconds. I ran malwarebytes and nothing was found. I tried to run DDS but that freezes the computer. I ran rkill and it did not find anything. I tried to run mbrfix but it froze the computer. I am able to run hijackthis, but I had to change the name of the file in order for it to run and also save the log to a different name to get it to show up. I also cant run aswMBR without the computer locking up hard, requiring a hard reboot. Any thoughts?

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#2 TheShooter93



  • Malware Response Team
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Posted 14 October 2011 - 09:44 AM

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


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Posted 15 October 2011 - 01:25 PM

Hi, thanks for your help. I have done what you asked and here is the results from security check:

Results of screen317's Security Check version 0.99.24
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
Antivirus/Firewall Check:

Windows Firewall Disabled!
ZoneAlarm Firewall
ZoneAlarm Pro
ZoneAlarm Toolbar
ZoneAlarm Security
WMI entry may not exist for antivirus; attempting automatic update.
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player ( Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
CheckPoint ZoneAlarm vsmon.exe
CheckPoint ZoneAlarm zatray.exe
``````````End of Log````````````

Results from Eset:

C:\Program Files (x86)\Winamp\Plugins\ml_ipod\Process.exe Win32/PrcView application cleaned by deleting - quarantined
C:\Sandbox\Unknown\DefaultBox\user\current\Documents\Attachments\Chief Architech\Chief Architect V12\setup.exe Win32/VB.ORO trojan deleted - quarantined
C:\Windows.old\Users\Unknown\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\IEKFE73F\QQkFBg0NBgYDDAABEkcJBQcEAAMGDAMGAg==[1].htm JS/Exploit.Agent.NCQ trojan cleaned by deleting - quarantined

SuperAntiSpyware found 1144 tracking cookies and 2 other trojans? I didnt post the cookies, but if you need that part, let me know. Results below:

SUPERAntiSpyware Scan Log

Generated 10/15/2011 at 02:59 AM

Application Version : 5.0.1132

Core Rules Database Version : 7800
Trace Rules Database Version: 5612

Scan type : Complete Scan
Total Scan Time : 03:08:16

Operating System Information
Windows 7 Ultimate 32-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 328
Memory threats detected : 0
Registry items scanned : 37106
Registry threats detected : 0
File items scanned : 366714
File threats detected : 1146

Adware.Tracking Cookie
<removed for space>


Please let me know what else I need to do. I also tried to run DDS in safe mode after these items and it still froze the computer.

Thanks again for your help.


#4 TheShooter93



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  • Location:Orlando, Florida
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Posted 15 October 2011 - 10:52 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread.

Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

#5 Elise


    Bleepin' Blonde

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Posted 16 October 2011 - 12:32 PM

Since you have an ongoing malware removal topic, I will close this one to avoid confusion.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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