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Win32/Heur


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#1 curtbolin

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Posted 13 October 2011 - 02:17 PM

Supposedly, AVG 2012 got rid of it, however, I have heard that Win32/Heur can keep coming back. Is this true?

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#2 boopme

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Posted 13 October 2011 - 02:33 PM

NOTE: moved from Win7 to Am I Infected.

Hello,This is possibly a False positive.

When you suspect a file was falsely detected (a false positive) or appears suspicious, then you should submit a sample to the vendor so they can investigate and take corrective action if confirmed. Please refer to:If the file has been placed in the Virus Vault, then follow these directions:-- Even though the instructions say if you suspect the file is clean but you still have doubts, submit anyway using this method.

You should also contact and advise the vendor that their program is being detected as a threat. In many cases they will work with the anti-virus techs in an attempt to resolve the detection.

If it is a confirmed false detection, you can restore the file from quarantine or ignore the detection until the database is corrected and no longer will detect it.
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