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Windows xp locks up


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17 replies to this topic

#1 john baptist

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Posted 12 October 2011 - 06:57 PM

My sons HP pc boots very slow windows log on works during widows start up pc freezes. Tried safe mode it locked tried last know good setings boot it locked and tried system restore all dates shown freeze also tried disabling the reboot!! need help
john

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#2 jhayz

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Posted 12 October 2011 - 08:06 PM

What is the complete HP model? Any changes, error messages/details, virus infections, heat problem or issues before this started?

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#3 john baptist

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Posted 13 October 2011 - 09:53 AM

Thank you for the reply I look forward to your help...My son is 17 so I believe he probably visits sites that are not recommended
HP pavilion a1130n

Machine has been booting very slow, my son stated the night it started the machine rebooted itself! I cannot tell if Norton is running because windows will not fully start.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00388382&lc=en&cc=us&dlc=&product=483902

#4 jhayz

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Posted 13 October 2011 - 06:06 PM

Based on your post, it could be both hardware or software related. Can you access Windows successfully? We need to know if you have an enabled antivirus. Second, do not run two antivirus and firewall(Please check the system)and disable any installed system scanners or real time protection. What type of Norton software package is installed? IF booting to safemode and still the PC is slow or freezes, there is a possibility that a hardware such as the hard drive is faulty or even the cable connection itself. Check the internal of the CPU Tower for any dust build-up that could cause heat problem.

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#5 john baptist

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Posted 13 October 2011 - 07:00 PM

I finally did get it to run in safe mode, and ran malware bytes and super anti spyware they did find malicious files and I registry file. I uninstalled and reloaded Norton security suite that comes with Comcast. I am presently running chkdisk with error correction enabled. Upon completion, I will clean and inspect hard drive cable connections blow out inside case. I have also removed several crap programs and tool bars that were running and ran an ausologic defrag. It is still locking up even after all that. I would like to update the wireless card driver, I think it might have an issue too I don’t know But it is still locking…
John

Edited by john baptist, 13 October 2011 - 07:02 PM.


#6 jhayz

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Posted 13 October 2011 - 08:05 PM

You might also wanna run a diagnostic test for the hard drive, just look for the sticker on the hard drive itself. There are also certain threads I have read on Norton making certain system freezing. If you keep an installer for your ISP protection software, try removing Norton then use any free antivirus just to be sure on this case. If you have more than a stick of RAM installed, isolately used one on each slot to troubleshoot the problem and check the difference.

I would like to update the wireless card driver, I think it might have an issue too

This is also a big possibility, removing/disabling this from the system would also know if it contributes to the problem.

Edited by jhayz, 13 October 2011 - 08:08 PM.

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#7 john baptist

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Posted 14 October 2011 - 06:20 PM

Today cleaned interior with canned air inspected wires for loose connections. Replaced ram I had good crucial extra around two gigs. Uninstalled Linksys wireless card reinstalled checked for driver upgrade I have a newer version then they are offering. Removed Norton now it is not showing logon screen and locking…I went to the Seagate site downloaded the diagnostics will not run in safe mode but it is on the machine if we can get in. Also checked for firmware upgrade for the drive none available…Ran a pcpitstop.com check just to see if they saw something I did not nothing there either. Machine runs fast and fine in safe mode on internet etc…I am lost at this point can you suggest a free virus software I could run to check again in safe mode…I look forward to your help and suggestions.Thanks
John

#8 Eyesee

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Posted 14 October 2011 - 06:33 PM

I am thinking hardware, specifically the hard drive.
If possible, back up your data asap for safety sake.

I would download and use Ultimate Boot CD
Make the cd then boot from it.
Under Hard drive there is the Seagate Seatools diagnostics.
Run it and do the full test. It could take hours so please be patient.

The cd also contains tools that will test the ram.
Try that as well.

If the hard drive fails the SeaTools diagnostics you should replace it.
In the beginning there was the command line.

#9 jhayz

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Posted 14 October 2011 - 10:27 PM

Machine runs fast and fine in safe mode on internet etc…

This obviously means its a software problem. A driver installed...Work offline first and uninstall the wireless card driver then use the LAN/Ethernet port instead in normal mode. Do not run computer online without an antivirus. Download immediately free versions of either Avast, Avira or Microsoft Essential. Post what happens in between this changes. Make sure you have compatible or exact RAM modules installed. Refrain first from buying or replacing until all things have been tested or checked. As a safeside, run a hard drive diagnostic.

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#10 john baptist

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Posted 15 October 2011 - 04:15 PM

I was able to create image from iso file made ubcd. I am now checking the hard drive. I will post the results. Then proceed with further recommendations.Ran long test on drive tested fine also ram checked out fine too... Will remove wireless card and driver tomorrow then load virus ware with LAN/Ethernet cord try reboot normal
John

Edited by john baptist, 15 October 2011 - 08:25 PM.


#11 john baptist

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Posted 20 October 2011 - 08:30 PM

In safe mode I found a complete system restore made by Norton used that got it running now working fine...Except for wireless card I want to uninstall the driver and software and reload. The uninstaller incurs a problem each time...Tried reinstalling with Linksys Disk it says software already installed...I believe the card is good worked fine before the problems started. I had to redo system twice from an adobe update locked it up twice. I stopped the updater from running with hijackthis. I have it using Google chrome that worked fine with Ethernet cord, Windows internet explorer says is in a different mode and wants me to download Adobe player Just do not want to start that circle again…My son said that a porn site made him install an adobe player that did not sound good to me… Therefore, I have two issues that I would like to resolve the adobe thing and the wireless card…Norton security suite loaded and running. I also ran Malwarebytes and Super anti spy ware nothing found, I ran defrag on the drive…I look forward to your help.

#12 jhayz

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Posted 21 October 2011 - 09:08 AM

If you believe you have past any hardware errors, then its either the driver or an infection/reinfection base on your last post. Any improvements or changes since the first post?

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#13 john baptist

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Posted 21 October 2011 - 08:11 PM

No I have rebooted several times now it has been running 24 hours. Can not remove wireless software and reinstall it is on the net now with cable seems fine other then wireless card issue It is running movies on the net too now...I do not know it has have wireless...Look forward to your help.
John

#14 jhayz

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Posted 21 October 2011 - 11:19 PM

As a desktop which means you added a wireless card or a USB wireless adapter? Posting the made or model will see how you are having this install/uninstall problem. Also, do you mean browsing is slow when on wireless connection?

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#15 john baptist

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Posted 22 October 2011 - 12:26 PM

It is a Linksys-G 2.4ghz / speed booster mod#wmp54gs ver-1.1 ID# 001d7e11dob4 Ser#mgp10ga10419...Yes was working well before problems started now slow. PC locked up when I tried to let windows handle the wireless mode...Removed card working good with Ethernet cord...All other issues seem resolved at this point...I could try to remove Linksys software in safe mode. Then reinstall? I appreciate your help!!
John

Edited by john baptist, 22 October 2011 - 12:27 PM.





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