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Cloud protection removal help


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#1 cfour

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Posted 12 October 2011 - 10:34 AM

I recently was using my computer, when randomly I started getting google redirects. Next time I turned on my computer I had a cloud protection window popping up, and every few minutes different security warning windows popping up. I have malware bytes and rkill already on the computer but everytime i run malware bytes it closes after just a few seconds. I understand that this also uses rootkits so I downloaded tdskiller which literally didn't do anytihng it only scanned 270 items and found nothing. I then downloaded sophos anti rootkit which seems to find the infected files but says clean up not recommended for this file. If anyone could provide any help on how to get this off my computer it would be greatly appreciated. Thank you.
Also I'm running windows 7 home premium if that matters.

Edited by cfour, 12 October 2011 - 10:36 AM.


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#2 Broni

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Posted 12 October 2011 - 08:22 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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