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HP Printer Problem, Print Jobs being Delayed


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#1 RJAdamsCO

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Posted 12 October 2011 - 09:48 AM

Iíll try to explain thisÖ

When User X does not print, no one else encounters any problems when they print to the network printer.
When User X does print something, it wont always but usually ends up causing a delay for anyone else who sends a print job to that printer.
Print jobs will be delayed about 5-10minutues, but do eventually print. After a while, if User X has not printed again, things go back to normal and no one else experiences any problems.

Iím not an IT guy by any stretch, itís a small company and by default I happen to know the most about computers in the office. (about 10 people in total)
Iíve searched for solutions online, but none seemed useful. All I have tried is ďresetingĒ the printer, which all I found was to turn off the printer and unplug the network cable for 10minutes. Also restored to default factory settings. Just a hunch, but I donít think itís the printer, but maybe someone here has come across this sort of issue.

If NOT the printer, could it just be some basic setting from the actual machine that User X is working on?

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#2 Baltboy

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Posted 12 October 2011 - 12:11 PM

Go the printer from the start menu not on user X's computer right click> properties> advanced tab. Note all of the settings there. Now go to user X's computer and check the same place there. All of the setting should be exactly the same.
Get your facts first, then you can distort them as you please.
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