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Noobie needs help, my computer keeps playing adverts and music


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6 replies to this topic

#1 shaggypd

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Posted 11 October 2011 - 11:29 AM

Can someone please help me?

I recently had fake system recovery virus and using superantispyware and malwarebytes was able to remove the it, but ever since my computer keeps playing random music and adverts.

Can someone please explain how to get rid of this as its very annoying.

I am using windows xp

Cheers

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due the absence of any malware logs in the topic. ~ Animal

BC AdBot (Login to Remove)

 


#2 Broni

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Posted 11 October 2011 - 02:30 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 shaggypd

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Posted 12 October 2011 - 02:20 AM

Thanks for helping.

Here are the 1st set of results

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus

Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 20
Java™ 6 Update 6
Java™ 6 Update 7
Out of date Java installed!
Adobe Flash Player 10.1.53.64
Mozilla Firefox (3.6.6)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Alwil Software Avast5 AvastSvc.exe
ALWILS~1 Avast5 avastUI.exe
``````````End of Log````````````

#4 shaggypd

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Posted 12 October 2011 - 02:23 AM

2nd set..


MiniToolBox by Farbar
Ran by davies (administrator) on 12-10-2011 at 08:21:10
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 3"

set address name="Wireless Network Connection 3" source=dhcp
set dns name="Wireless Network Connection 3" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 3" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : home345

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-19-B9-88-19-DA



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-19-7E-C7-6B-53

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.65

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : 12 October 2011 07:47:12

Lease Expires . . . . . . . . . . : 13 October 2011 07:47:12

Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 209.85.147.106, 209.85.147.103, 209.85.147.99, 209.85.147.105
209.85.147.104, 209.85.147.147



Pinging google.com [209.85.147.106] with 32 bytes of data:



Reply from 209.85.147.106: bytes=32 time=41ms TTL=48

Reply from 209.85.147.106: bytes=32 time=37ms TTL=49



Ping statistics for 209.85.147.106:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 37ms, Maximum = 41ms, Average = 39ms

Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 67.195.160.76, 72.30.2.43, 98.137.149.56, 98.139.180.149
209.191.122.70



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=218ms TTL=44

Reply from 98.137.149.56: bytes=32 time=214ms TTL=46



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 214ms, Maximum = 218ms, Average = 216ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 b9 88 19 da ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
0x3 ...00 19 7e c7 6b 53 ...... Dell Wireless 1390 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.65 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.65 192.168.1.65 20
192.168.1.0 255.255.255.0 192.168.1.65 192.168.1.65 25
192.168.1.65 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.65 192.168.1.65 25
224.0.0.0 240.0.0.0 192.168.1.65 192.168.1.65 25
255.255.255.255 255.255.255.255 192.168.1.65 2 1
255.255.255.255 255.255.255.255 192.168.1.65 192.168.1.65 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 ICF.dll [File Not found] ()
Catalog9 02 ICF.dll [File Not found] ()
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 08 ICF.dll [File Not found] ()
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/12/2011 07:57:29 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x0180280e.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/11/2011 03:15:30 PM) (Source: Application Error) (User: )
Description: Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.
Processing media-specific event for [drwtsn32.exe!ws!]

Error: (10/11/2011 03:00:48 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.17099, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00028c0b.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/09/2011 09:41:10 PM) (Source: Application Error) (User: )
Description: Fault bucket -1734647769.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (10/09/2011 09:39:50 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.17099, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00028c0b.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/09/2011 09:18:48 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.17099, faulting module unknown, version 0.0.0.0, fault address 0x00010001.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/06/2011 03:04:53 PM) (Source: Application Error) (User: )
Description: Fault bucket 00536409.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (10/06/2011 03:04:26 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (svchost.exe!ld!)

Error: (10/06/2011 02:05:49 PM) (Source: Application Error) (User: )
Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [!ws!]

Error: (10/06/2011 09:12:30 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.17055, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00028c0b.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (10/12/2011 07:52:00 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007054f: Security Update for Windows XP (KB2393802).

Error: (10/12/2011 07:50:05 AM) (Source: NtServicePack) (User: SYSTEM)
Description: Windows XP KB2393802 installation failed.
An internal error occurred.

Error: (10/12/2011 07:47:10 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.3 for the Network Card with network address 00197EC76B53 has been
denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

Error: (10/11/2011 05:13:02 PM) (Source: DCOM) (User: davies)
Description: DCOM got error "%%1058" attempting to start the service NMIndexingService with arguments ""
in order to run the server:
{C6A811AB-F8FF-45A4-93E5-FC5CCB650BE7}

Error: (10/11/2011 05:12:50 PM) (Source: DCOM) (User: davies)
Description: DCOM got error "%%1058" attempting to start the service NMIndexingService with arguments ""
in order to run the server:
{C6A811AB-F8FF-45A4-93E5-FC5CCB650BE7}

Error: (10/11/2011 04:36:13 PM) (Source: Print) (User: SYSTEM)
Description: Document C:\Documents and Settings\davies\Local Settings\Temporary Internet Files\Content.Outlook\SROWNMUV\Itinerary_28881118.pdf was corrupted and has been deleted. The associated driver is: HP Officejet 7200 series.

Error: (10/11/2011 04:36:01 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.65 for the Network Card with network address 00197EC76B53 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (10/11/2011 11:52:01 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8007054f: Security Update for Windows XP (KB2393802).

Error: (10/11/2011 11:51:33 AM) (Source: NtServicePack) (User: SYSTEM)
Description: Windows XP KB2393802 installation failed.
An internal error occurred.

Error: (10/09/2011 07:03:57 PM) (Source: System Error) (User: )
Description: Error code 10000050, parameter1 94a69000, parameter2 00000000, parameter3 8050995f, parameter4 00000000.


Microsoft Office Sessions:
=========================
Error: (07/13/2010 01:20:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 15509 seconds with 1620 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Shockwave Player 11.5 (Version: 11.5)
AiO_Scan (Version: 47.0.1.000)
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.1.116)
Autobahn
avast! Free Antivirus (Version: 5.0.594.0)
Basic PAYE Tools (Version: 3.1.2.15508)
Bonjour (Version: 2.0.2.0)
Broadcom 440x 10/100 Integrated Controller (Version: 10.04.01)
Combined Community Codec Pack 2008-01-24 (Version: 2008-01-24 00:00)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Conexant HDA D110 MDC V.92 Modem
ConnectGoV5UpdateVer2 (Version: 46)
CP2101 USB to UART Bridge Controller
DiskAid 4.06 (Version: 4.06)
DivX Setup (Version: 2.5.0.15)
Foxit PDF Editor
getPlus® (Version: 1.5.2.19)
Google Chrome (Version: 14.0.835.202)
Google Earth (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.69)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Commercial Scanjet 5590 TWAIN Driver
HP Image Zone 4.7 (Version: 4.7)
HP Product Detection (Version: 4.0.0013)
HP PSC & OfficeJet 4.7
HPScanjet5590Corporate11 (Version: 2.10.0000)
ieSpell (Version: 2.6.4 (build 573))
Image Resizer Powertoy for Windows XP (Version: 1.00.0001)
ImTOO MOV Converter (Version: 3.1.53.0627b)
Intel® Graphics Media Accelerator Driver
iPhone Configuration Utility (Version: 2.1.0.163)
iTunes (Version: 9.2.0.61)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 6 (Version: 1.6.0.60)
Java™ 6 Update 7 (Version: 1.6.0.70)
Ladbrokes Poker
LFC TV 2007-08 Squad
LG MC USB Modem driver (Version: 1.0.0.0000)
LG PC Suite II (Version: 2.00.0000)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
mCore (Version: 11.02.0000)
mDriver (Version: 11.02.0000)
mDrWiFi (Version: 11.02.0000)
mHlpDell (Version: 11.02.0000)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mIWA (Version: 11.02.0000)
mLogView (Version: 11.02.0000)
mMHouse (Version: 11.02.0000)
MobileMe Control Panel (Version: 2.6.0.29)
Mozilla Firefox (3.6.6) (Version: 3.6.6 (en-GB))
mPfMgr (Version: 11.02.0000)
mPfWiz (Version: 11.02.0000)
mProSafe (Version: 9.00.0000)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (Version: 6.00.3883.8)
mWlsSafe (Version: 9.00.0000)
MyShoppingGenie (Version: 4.0 FP1)
mZConfig (Version: 11.02.0000)
Nero 7 Premium (Version: 7.02.8637)
neroxml (Version: 1.0.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Orange Mobile Partner (Version: 11.030.01.02.361)
ParetoLogic Data Recovery (Version: 1.1.0)
PowerDVD (Version: 7.30.0000)
QFolder (Version: 1.00.0000)
QuickTime (Version: 7.66.73.0)
Rapport (Version: 3.5.1105.59)
RealPlayer
Safari (Version: 4.31.9.1)
Safe Eyes (Version: 5.6.000)
Sage Accounts (Version: 13.2.15.115)
Sage Accounts 2007 (Version: 13.2.15.115)
Scan (Version: 4.5.0.0)
Seaward PATGuard Lite 1.0
SigmaTel Audio (Version: 5.10.5210.0)
Simpay (Version: 1.01)
SkyCaddie Desktop
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.0.1128)
Synaptics Pointing Device Driver (Version: 8.2.4.6)
System Requirements Lab
TalkTalk Assist & Go (Version: 4.0.25)
User Profile Hive Cleanup Service (Version: 1.6.30)
V1 Home 2.0 (Version: 2.01.01)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
WebFldrs XP (Version: 9.50.7523)
WindowBlinds
Windows Driver Package - Hewlett-Packard hp scanjet 5590 (01/11/2007 8.1.0.73) (Version: 01/11/2007 8.1.0.73)
Windows Driver Package - Ricoh Company (rimsptsk) hdc (11/14/2006 6.00.01.04) (Version: 11/14/2006 6.00.01.04)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 2038.37 MB
Available physical RAM: 1013.84 MB
Total Pagefile: 3931.18 MB
Available Pagefile: 2830.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1988.73 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.52 GB) (Free:36.61 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME345

Administrator claire davies
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

#5 shaggypd

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Posted 12 October 2011 - 02:25 AM

Mbam report from yesterday...

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7892

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

11/10/2011 19:29:19
mbam-log-2011-10-11 (19-29-19).txt

Scan type: Full scan (C:\|)
Objects scanned: 310763
Time elapsed: 2 hour(s), 26 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 shaggypd

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Posted 12 October 2011 - 03:08 AM

The gmer came up with nothing added.

I hope all this helps..

Regards

#7 Broni

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Posted 12 October 2011 - 06:54 PM

Well, some more advanced tools will be needed.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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