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open cloud av malware


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#1 PSSnyder

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Posted 10 October 2011 - 10:38 PM

I have been asked to clean a laptop that was infected with the open cloud av malware on 10/3/2011. Malwarebytes is now warning that this variant includes a trojan that make it impossible to guarantee a clean machine. They suggest changing all account numbers and passwords. Having played with removal for a day I am amazed at the sophistication of this variant. I am inclined to recommend a low level reformat and reinstall. What do your experts think about this nasty code. Thanks, PS

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#2 Broni

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Posted 10 October 2011 - 11:16 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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