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I have been asked to clean a laptop that was infected with the open cloud av malware on 10/3/2011. Malwarebytes is now warning that this variant includes a trojan that make it impossible to guarantee a clean machine. They suggest changing all account numbers and passwords. Having played with removal for a day I am amazed at the sophistication of this variant. I am inclined to recommend a low level reformat and reinstall. What do your experts think about this nasty code. Thanks, PS
With the information you have provided I believe you will need help from the malware removal team. Please make sure that you read the information about getting started first. Then start a new thread HERE and include or required logs. Including a link to this thread will be helpful.