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Am I infected? - sysdriver32/l1rezerv/svchost on shutdown


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#1 chefboop

chefboop

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Posted 10 October 2011 - 09:05 PM

Hi all,

Whenever I shutdown or restart the computer I get prompts for:
sysdriver32
l1rezerv
svchost
I click end now, but I don't think they should be showing up in the first place.
When I try to run Norton 360, I get a svchost error message.
Internet Explorer freezes up a lot when I use it.

Any help would be greatly appreciated.

Many thanks.
Chefboop

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#2 Broni

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Posted 10 October 2011 - 11:18 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 chefboop

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Posted 11 October 2011 - 10:39 PM

Hi Broni,

Thanks for the help. I tried to follow your instructions, but wasn't very successful. My postings are below.

1 - Security Check log:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3 (UAC is disabled!)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton 360
McAfee Security Scan Plus
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 20
Out of date Java installed!
Adobe Flash Player 10.0.45.2
Adobe Reader 9.4.1
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

2 - MiniToolBox log:
* - Notes: I wasn't able to get the Hosts contents, MiniToolBox would hang. The log below consists of everything else you asked for.

MiniToolBox by Farbar
Ran by Administrator (administrator) on 11-10-2011 at 23:23:29
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= IP Configuration: ================================The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.


Windows IP Configuration



An internal error occurred: The request is not supported.



Please contact Microsoft Product Support Services for further help.



Additional information: Unable to query host name.

Ping request could not find host google.com. Please check the name and try again.

Ping request could not find host yahoo.com. Please check the name and try again.

Unable to contact IP driver, error code 2,

========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/11/2011 10:28:37 PM) (Source: Application Hang) (User: )
Description: Hanging application MiniToolBox.exe, version 3.3.6.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/10/2011 10:10:49 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/10/2011 09:57:51 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/10/2011 09:49:44 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ieframe.dll, version 8.0.6001.19098, fault address 0x0009c744.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/04/2011 06:40:33 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x0015c296.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/04/2011 04:25:46 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x00067b98.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/04/2011 04:20:05 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000673be.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/02/2011 00:07:43 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x00067b98.
Processing media-specific event for [explorer.exe!ws!]

Error: (10/02/2011 10:09:02 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 0.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
Processing media-specific event for [svchost.exe!ws!]

Error: (10/02/2011 10:08:14 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 0.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
Processing media-specific event for [svchost.exe!ws!]


System errors:
=============
Error: (10/11/2011 11:21:13 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/11/2011 11:21:01 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
BHDrvx86
eeCtrl
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
OMCI
RasAcd
Rdbss
SRTSPX
SymIRON
SYMTDI
Tcpip

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:43 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31

Error: (10/11/2011 11:20:01 PM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}


Microsoft Office Sessions:
=========================
Error: (10/11/2011 10:28:37 PM) (Source: Application Hang)(User: )
Description: MiniToolBox.exe3.3.6.1hungapp0.0.0.000000000

Error: (10/10/2011 10:10:49 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.55120.0.0.000000000

Error: (10/10/2011 09:57:51 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (10/10/2011 09:49:44 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ieframe.dll8.0.6001.190980009c744

Error: (10/04/2011 06:40:33 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512mshtml.dll8.0.6001.191200015c296

Error: (10/04/2011 04:25:46 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512mshtml.dll8.0.6001.1912000067b98

Error: (10/04/2011 04:20:05 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ntdll.dll5.1.2600.6055000673be

Error: (10/02/2011 00:07:43 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512mshtml.dll8.0.6001.1912000067b98

Error: (10/02/2011 10:09:02 AM) (Source: Application Error)(User: )
Description: svchost.exe0.0.0.0kernel32.dll5.1.2600.578100012afb

Error: (10/02/2011 10:08:14 AM) (Source: Application Error)(User: )
Description: svchost.exe0.0.0.0kernel32.dll5.1.2600.578100012afb


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.183.5)
Adobe Flash Player 10 Plugin (Version: 10.0.45.2)
Adobe Reader 9.4.1 (Version: 9.4.1)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
AIM Search
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.2.120)
Ask Toolbar (Version: 1.9.1.0)
Bonjour (Version: 2.0.2.0)
Cisco Network Magic (Version: 5.5.09195.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Comprehensive Medical Terminology V1
Conexant D850 56K V.9x DFVc Modem
Dell ResourceCD
Dogpile Bundle Toolbar (Version: 1.514)
Download Updater (AOL LLC)
GameTap Web Player
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
GoToAssist 8.0.0.514
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
iTunes (Version: 9.2.0.61)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
LimeWire 5.5.8 (Version: 5.5.8)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee Security Scan Plus (Version: 3.0.207.2)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSN
Network Magic (Version: 5.5.9195.0)
Norton 360 (Version: 5.1.0.29)
ooVoo (Version: 2.2.3.24)
PlaySushi
Pure Networks Platform (Version: 11.2.09195.1)
QuickTime (Version: 7.66.73.0)
Real Lives 2010 (Version: 10.0.0.13)
Registry Mechanic 10.0 (Version: 10.0)
ResultBar 1.0 build 113
Retrogamer
Safari (Version: 5.31.21.10)
SecondLife (remove only)
ShopperReports (Version: 2.7.21)
Singles2 (Version: 2.00.000)
Singlesnet (Version: 0.9.2901.0)
SoundMAX (Version: 5.12.01.5246)
Tenda Wireless LAN Card (Version: 1.5.6.0)
TheChatPhone Toolbar (Version: 1.0.1)
Uniblue RegistryBooster
Virtual Families 1.0 (Version: 1.0)
Vuze
WebEx Support Manager for Internet Explorer (Version: 6.5.4917)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WordPerfect Office 12 (Version: 12.0.0.238)
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 11%
Total physical RAM: 2045.98 MB
Available physical RAM: 1806.19 MB
Total Pagefile: 3941.65 MB
Available Pagefile: 3882.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1997.17 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:43.43 GB) NTFS
3 Drive e: () (Removable) (Total:7.47 GB) (Free:1.9 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator Aiokii & Amiyah Amiyah's Mommy
Aokii & Amiiyah ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0


**** End of log ****

3 - Malwarebytes Anti-Malware log:
* - Notes - I was able to install and update Malwarebytes, but the program would close after about 5 seconds. When I tried to run it again in normal and safe mode I get the error below.
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

4 - GMER log:
* - Notes - I was able to run GMER, but the program would close after about 5 seconds. When I tried to run it again in normal and safe mode I get the error below.
"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Please let me know how to proceed.

Thanks.
CB

#4 Broni

Broni

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Posted 11 October 2011 - 10:51 PM

You may be infected with ZeroAccess rootkit.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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