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Internet Explorer cannot display the webpage - Virus?


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8 replies to this topic

#1 The Duchess

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Posted 10 October 2011 - 06:50 PM

I am having problems when using Internet Explorer.

When I first turn on the computer and am surfing the web all is fine. However, after a couple of minutes I get the error message "Internet Explorer cannot display the webpage". I can do google searches and it pulls up the search results but when you click on a link I get this message "Internet Explorer cannot display the webpage" . It won't let you refresh the page but if you go to the address bar and enter after all the text then the web page displays just fine.

I have Malewarebytes on my computer and have run it several times and it is not finding this problem.

Any ideas on how to fix this?

Help Please.

Thanks,

The Duchess

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#2 Broni

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Posted 10 October 2011 - 08:34 PM

Welcome aboard Posted Image

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same problem?

Did you try different browser to see if it works fine?

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#3 The Duchess

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Posted 11 October 2011 - 04:09 AM

I have tried Chrome and Firefox. Same problem. I just did the steps you suggested and it did the same thing.

The Duchess

#4 Broni

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Posted 11 October 2011 - 08:01 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 The Duchess

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Posted 11 October 2011 - 12:00 PM

Security Check Results.



Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 14
Out of date Java installed!
Adobe Flash Player
Adobe Reader 9.2
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````





Mini Tool Box Results.



MiniToolBox by Farbar
Ran by Duchess Lana (administrator) on 11-10-2011 at 09:53:15
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================The following helper DLL cannot be loaded: WSHELPER.DLL.


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DuchessLana-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 00-26-B6-97-2C-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7dfb:89ec:1a14:9474%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, October 11, 2011 9:14:02 AM
Lease Expires . . . . . . . . . . : Tuesday, October 11, 2011 12:15:16 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 301999798
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B6-09-F4-00-26-6C-35-85-8F
DNS Servers . . . . . . . . . . . : fe80::384c:9f07:667a:bed6%12
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-6C-35-85-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A7FFEBF8-8F42-4F74-AC00-5CDA4D27E676}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 20:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #12
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #13
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #14
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #15
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 24:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #16
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 26:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1843:1587:9d34:4c94(Preferred)
Link-local IPv6 Address . . . . . : fe80::1843:1587:9d34:4c94%32(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Pinging google.com [173.194.33.18] with 32 bytes of data:
Reply from 173.194.33.18: bytes=32 time=16ms TTL=55
Reply from 173.194.33.18: bytes=32 time=15ms TTL=55

Ping statistics for 173.194.33.18:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 16ms, Average = 15ms

Pinging yahoo.com [98.137.149.56] with 32 bytes of data:
Reply from 98.137.149.56: bytes=32 time=131ms TTL=49
Reply from 98.137.149.56: bytes=32 time=37ms TTL=49

Ping statistics for 98.137.149.56:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 131ms, Average = 84ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms
===========================================================================
Interface List
12...00 26 b6 97 2c ed ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
11...00 26 6c 35 85 8f ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
34...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #5
19...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #6
20...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #7
21...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #8
22...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #9
23...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #10
24...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #11
25...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #12
26...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #13
27...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #14
28...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #15
29...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #16
32...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.103 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.103 281
192.168.0.103 255.255.255.255 On-link 192.168.0.103 281
192.168.0.255 255.255.255.255 On-link 192.168.0.103 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.103 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.103 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
32 58 ::/0 On-link
1 306 ::1/128 On-link
32 58 2001::/32 On-link
32 306 2001:0:4137:9e76:1843:1587:9d34:4c94/128
On-link
12 281 fe80::/64 On-link
32 306 fe80::/64 On-link
32 306 fe80::1843:1587:9d34:4c94/128
On-link
12 281 fe80::7dfb:89ec:1a14:9474/128
On-link
1 306 ff00::/8 On-link
32 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 mswsock.dll [File Not found] ()
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 mswsock.dll [File Not found] ()
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/11/2011 01:31:41 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 794

Start Time: 01cc87f006d58a8a

Termination Time: 15

Application Path: C:\windows\explorer.exe

Report Id: 64e079a6-f3e3-11e0-9669-00266c35858f

Error: (10/10/2011 05:00:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16839, time stamp: 0x4e0015ef
Faulting module name: OLEAUT32.dll, version: 6.1.7600.16722, time stamp: 0x4d0c4536
Exception code: 0xc0000005
Fault offset: 0x00033d5d
Faulting process id: 0x978
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (10/10/2011 03:39:50 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 770

Start Time: 01cc879d199790d6

Termination Time: 0

Application Path: C:\windows\explorer.exe

Report Id: b88260ca-f390-11e0-bb93-00266c35858f

Error: (10/10/2011 11:45:51 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 788

Start Time: 01cc877c7ef55870

Termination Time: 0

Application Path: C:\windows\explorer.exe

Report Id: 04897b89-f370-11e0-804e-00266c35858f

Error: (10/10/2011 01:34:51 AM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (10/10/2011 01:25:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/10/2011 01:24:59 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"1".
Dependent Assembly Microsoft.VC90.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/09/2011 10:25:17 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 7b0

Start Time: 01cc869d128941f8

Termination Time: 47

Application Path: C:\windows\explorer.exe

Report Id: 8bce9642-f29b-11e0-9375-00266c35858f

Error: (10/08/2011 05:52:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.16839, time stamp: 0x4e0015ef
Faulting module name: GoogleToolbarDynamic_32_180E402F04DFD0EC.dll, version: 7.1.2003.1856, time stamp: 0x4e399dda
Exception code: 0xc0000005
Fault offset: 0x00001806
Faulting process id: 0xc2c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (10/07/2011 03:09:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)


System errors:
=============
Error: (10/11/2011 09:14:26 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (10/11/2011 09:13:59 AM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service depends on the Windows Firewall Authorization Driver service which failed to start because of the following error:
%%183

Error: (10/11/2011 09:13:59 AM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall Authorization Driver service failed to start due to the following error:
%%183

Error: (10/11/2011 02:07:26 AM) (Source: DCOM) (User: Duchess Lana)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}DuchessLana-PCDuchess LanaS-1-5-21-314730496-1277252621-1971528458-1001LocalHost (Using LRPC)

Error: (10/11/2011 02:07:25 AM) (Source: DCOM) (User: Duchess Lana)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}DuchessLana-PCDuchess LanaS-1-5-21-314730496-1277252621-1971528458-1001LocalHost (Using LRPC)

Error: (10/11/2011 02:02:23 AM) (Source: DCOM) (User: Duchess Lana)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}DuchessLana-PCDuchess LanaS-1-5-21-314730496-1277252621-1971528458-1001LocalHost (Using LRPC)

Error: (10/11/2011 02:02:22 AM) (Source: DCOM) (User: Duchess Lana)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}DuchessLana-PCDuchess LanaS-1-5-21-314730496-1277252621-1971528458-1001LocalHost (Using LRPC)

Error: (10/11/2011 01:34:44 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (10/11/2011 01:34:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service depends on the Windows Firewall Authorization Driver service which failed to start because of the following error:
%%183

Error: (10/11/2011 01:34:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall Authorization Driver service failed to start due to the following error:
%%183


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Husqvarna VikingŪ H | CLASS 600E (Version: 2.0.0.0)
Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Reader 9.2 (Version: 9.2.0)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Anvil Studio
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoImpression 6 (Version: 6)
ArcSoft Print Creations
Bonjour (Version: 3.0.0.2)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conduit Engine (Version: )
Coupon Printer for Windows (Version: 5.0.0.0)
EPSON Print CD (Version: 1.60.000)
EPSON Printer Software
EPSON R280 User's Guide
EPSON Web-To-Page
Google Chrome (Version: 14.0.835.202)
Google Earth Plug-in (Version: 6.0.3.2197)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
HiJackThis (Version: 1.0.0)
IncrediMail (Version: 6.2.7.4922)
IncrediMail 2.0 (Version: 6.2.7.4922)
IncrediMail MediaBar 2 Toolbar (Version: 6.1.0.7)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1883)
IntelŪ Matrix Storage Manager
iTunes (Version: 10.4.0.80)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 14.0.8117.416)
Label@Once 1.0 (Version: 1.0)
LSI V92 MOH Application
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office Live Meeting 2007 (Version: 8.0.6362.149)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Standard 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.6.0)
Moto Helper Service (Version: 5.5)
MotoHelper 2.0.44 Driver 4.9.0 (Version: 2.0.44)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 4.9.0 (Version: 4.9.0)
Mototools Software Update (Version: 3.4.8)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyToshiba (Version: 2.2.0.3)
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
PhotoMail Maker (Version: 6.0.0.1007)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Quickbooks Financial Center (Version: 2.02)
QuickTime (Version: 7.70.80.34)
RealFlight Simulator
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek Ethernet Controller Driver (Version: 1.00.0008)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Realtek WLAN Driver (Version: 2.00.0006)
RealUpgrade 1.1 (Version: 1.1.0)
ShopAtHome SelectRebates
Skype Launcher (Version: 2.01)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Synaptics Pointing Device Driver (Version: 13.2.6.1)
Toshiba Application Installer (Version: 9.0.0.9)
TOSHIBA Assist (Version: 3.00.09)
TOSHIBA ConfigFree (Version: 8.0.21)
TOSHIBA Disc Creator (Version: 2.1.0.1 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.0.07-A)
TOSHIBA eco Utility (Version: 1.1.7.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.0.64)
TOSHIBA Hardware Setup (Version: 2.00.11)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.0)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.0)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.01)
Toshiba Online Backup (Version: 1.2.0.35)
TOSHIBA PC Health Monitor (Version: 1.4.1.64)
Toshiba Quality Application (Version: 1.001.0000)
TOSHIBA Recovery Media Creator (Version: 2.1.0.2 for x64)
TOSHIBA Service Station (Version: 2.1.33)
TOSHIBA Software Modem (Version: 2.2.97)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.09)
TOSHIBA Value Added Package (Version: 1.2.25.64)
TOSHIBA Web Camera Application (Version: 1.1.1.4)
ToshibaRegistration (Version: 1.0.3)
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2553110)
WildTangent Games (Version: 1.0.0.71)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Xvid 1.2.1 final uninstall (Version: 1.2)

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 3963.99 MB
Available physical RAM: 2097.45 MB
Total Pagefile: 7926.12 MB
Available Pagefile: 5898.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.73 MB

========================= Partitions: =====================================

1 Drive c: (TI102618W0G) (Fixed) (Total:287.57 GB) (Free:154.49 GB) NTFS

========================= Users: ========================================

User accounts for \\DUCHESSLANA-PC

Administrator Duchess Lana Guest


**** End of log ****




MaleWareBytes Results



Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7918

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

10/11/2011 9:56:04 AM
mbam-log-2011-10-11 (09-56-04).txt

Scan type: Quick scan
Objects scanned: 185819
Time elapsed: 4 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 11 October 2011 - 12:54 PM

...and GMER...

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 The Duchess

The Duchess
  • Topic Starter

  • Members
  • 30 posts
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  • Local time:02:09 PM

Posted 11 October 2011 - 01:45 PM

I don't think the gmer worked right. I ran the scan twice. When it was finished I got the following message. "Gmer hasn't found any system modification" I then clicked the save button but there was no info saved. It was all blank.

Maybe I did it wrong.

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,699 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:12:09 PM

Posted 11 October 2011 - 02:10 PM

You may be infected with ZeroAccess rootkit.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
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  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:09 PM

Posted 13 October 2011 - 01:15 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic423045.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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