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Guard Online infection - ComboFix help needed?


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3 replies to this topic

#1 alanedomain

alanedomain

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Posted 10 October 2011 - 04:59 PM

Hello! I've somehow managed to pick up a particularly nasty case of malware called Guard Online, and though I've been able to kill off malware like this before, this one is particularly tenacious. I've followed the removal guide on this site utilizing Rkill and MalwareBytes, but Rkill detects nothing and MBAM is prevented from completing its scan. The Full Scan runs for a few seconds, then abruptly closes, and further attempts to run that install are disallowed, giving me the message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I'm working in Safe Mode as Administrator, so obviously this must be the malware talking. I've attempted to re-name MBAM.exe in an attempt to disguise it, but no luck.

It seems the next step is ComboFix, but it says I shouldn't run it on my own, so here I am!

Here are my results from DDS:
----------------------------------------------------------
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 6.0.2900.5512
Run by Administrator at 17:40:46 on 2011-10-10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3067.2503 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\2919305052:2750479953.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.dell.com
mDefault_Page_URL = hxxp://www.dell.com
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = hxxp://www.dell.com/
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20111009221007.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [DellCleanup] c:\dell\WINCLEAN.EXE
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [OxxA0uvS2ob3pG58234A] c:\windows\system32\nFF44amH6sWJfE9.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1 184.16.33.54
TCP: Interfaces\{399F8D11-9F7E-4424-987E-659EF9FA1759} : DhcpNameServer = 192.168.1.1 184.16.33.54
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\McSnIePl.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\615\G2AWinLogon.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\i9e7rv2m.default\
FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll
FF - plugin: c:\program files\adobe\acrobat 9.0\acrobat\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-3-13 461864]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2011-7-7 89624]
R2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-7-7 214904]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2011-7-7 160344]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2011-7-7 148520]
R3 k57w2k;Broadcom NetLink ™ Gigabit Ethernet;c:\windows\system32\drivers\k57xp32.sys [2011-5-15 176640]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-7-7 338040]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2011-7-7 83688]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-5-18 136176]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-7-7 214904]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-7-7 214904]
S2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-7-7 214904]
S2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-7-7 166024]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2011-5-15 113024]
S3 AMBFilt;Creative AMB Service;c:\windows\system32\drivers\AMBFilt.sys [2011-5-15 1656960]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-7-7 57432]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-5-18 136176]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-7-7 180072]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-7-7 59288]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2011-7-7 83688]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-7-7 87808]
S3 OA008Afx;Provides a software interface to control audio effects of OA008 camera.;c:\windows\system32\drivers\OA008Afx.sys [2011-5-15 148056]
S3 OA008Ufd;Creative Camera OA008 Upper Filter Driver;c:\windows\system32\drivers\OA008Ufd.sys [2011-5-15 133472]
S3 OA008Vid;Creative Camera OA008 Function Driver;c:\windows\system32\drivers\OA008Vid.sys [2011-5-15 271616]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-25 14336]
.
=============== Created Last 30 ================
.
2011-10-10 20:57:34 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-10 20:57:34 -------- d-----w- c:\program files\Fyxxer
2011-10-10 20:31:11 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Mozilla
2011-10-10 20:27:28 -------- d--h--w- c:\windows\PIF
2011-10-10 02:48:59 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-10-10 02:33:12 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-10 01:50:47 3025920 ----a-w- c:\windows\system32\nFF44amH6sWJfE9.exe
2011-09-17 22:21:15 51200 -c--a-w- c:\windows\system32\dllcache\msdv.sys
2011-09-17 22:21:15 51200 ----a-w- c:\windows\system32\drivers\msdv.sys
2011-09-17 22:21:11 38912 -c--a-w- c:\windows\system32\dllcache\avc.sys
2011-09-17 22:21:11 38912 ----a-w- c:\windows\system32\drivers\avc.sys
2011-09-17 22:21:08 48128 -c--a-w- c:\windows\system32\dllcache\61883.sys
2011-09-17 22:21:08 48128 ----a-w- c:\windows\system32\drivers\61883.sys
2011-09-17 18:01:30 28504 ----a-w- c:\program files\mozilla firefox\ScriptFF.dll
2011-09-15 03:31:06 -------- d-----w- c:\documents and settings\all users\application data\Citrix
2011-09-15 03:30:36 -------- d-----w- c:\program files\Citrix
.
==================== Find3M ====================
.
2011-09-28 21:19:44 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-28 00:50:24 73 ----a-w- c:\windows\system32\ssprs.dll
2011-09-28 00:50:24 205 ----a-w- c:\windows\system32\lsprst7.dll
2011-08-19 19:59:30 148520 ----a-w- c:\windows\system32\mfevtps.exe
2011-08-15 14:00:06 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-08-15 14:00:06 89624 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys
2011-08-15 14:00:06 87808 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-08-15 14:00:06 83688 ----a-w- c:\windows\system32\drivers\mfendisk.sys
2011-08-15 14:00:06 59288 ----a-w- c:\windows\system32\drivers\mfebopk.sys
2011-08-15 14:00:06 57432 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-08-15 14:00:06 461864 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-08-15 14:00:06 338040 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-08-15 14:00:06 180072 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-08-15 14:00:06 119808 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
.
============= FINISH: 17:41:19.14 ===============

It shouldn't be any trouble downloading and installing ComboKill, I just didn't want to do anything before I've checked with the professionals.

Thank you in advance for any help you can give me! I'd really like to not have to do a whole repair reinstall...

BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:09:08 AM

Posted 12 October 2011 - 02:25 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Please download DummyCreator.zip and unzip it.
  • Run the tool.
  • Copy and paste the following into the edit box:

    C:\WINDOWS\2919305052
  • Press Create button and post the content of the Result.txt.

    Important: Restart the computer.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 October 2011 - 01:29 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:09:08 AM

Posted 18 October 2011 - 07:58 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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