So I first noticed this AV Gaurd thing a few (4 or 5) days ago when I came back to my computer and saw it there pretending to detect all these problems. Seeing as I didn't recognize the program I immediately figured it was bogus and clicked off of it. I then thought I perhaps dodged a bullet as I saw no sign of it the day after. However Java kept wanting to automatically update and I was afraid maybe that had something to do with that bogus AV Gaurd thing so I kept declining to update for a couple of days.
Then yesterday (sunday 10-09-11) all hell kind of broke lose and AV Guard made its presence known with a bunch of bogus pop-ups that were difficult to get off of. So I looked up how to fix it and downloaded and ran Malwarebytes. When first attempting a scan with Malwarebytes, AV Guard started pretending it was trying to protect the computer by shuting windows down but then the bogus screen disappeared and malwarbytes was still sitting right there on windows performing a scan.
Malwarebytes discovered 15 items in the quick scan and said to have resolved them after a reboot. After rebooting I ran it again and it discovered 6 more but didn't require a reboot to resolve. Then again and again and it just keeps coming up with the same 6 things. One file and five generation keys (or whatever they're called).
Then I did something I'm sure I shouldn't have; I deleted the stuff that Malwarbytes was quarentining. I didn't recognize them and thought maybe they were the cause of the six things that kept coming up upon every quick scan. It didn't help.
Then I tried doing the complete tutorial on here. I went into safe-mode with networking, made sure the proxy connection box was unchecked in the internet options, and proceeded to try and run the renamed TDSS Killer (I renemed it 123.com as suggested) -
The TDSS Killer said something to the effect that there was an error and that it couldn't find a driver, but then it loaded and did a very quick scan (30 seconds or so) before showing no results. -
Then I ran the RKill. Which I guess worked. Although I'm not really sure what if even does.
Then Malwarebytes (full scan). Which after some time, again came up with the same six issues to resolve. Immediately after that, I ran a quick scan with Malwarbytes once again and sure enough, almost immediately, those six thing still show up in need of being resolved. So again I click resolve, it says it's been resolved and then upon another quick scan those six things continue to appear.
After this headache I just turned off the computer for the night (last night, Sunday).
Today I turned on the computer in safe-mode with networking and noticed that my Microsoft Essentials Security isn't running and can't be turned back on (at least not in safe-mode), the same also for computer Audio Service (both of which appear in the right hand corner tray with the clock and whatnot).
I then went online to continue serching for solutions about AV Gaurd where at either here at "bleepingcomputers" or at "ihowtoremove.com" a phone number for Super PC Support (www.superpcsupport.com - 800-290-4109) was provided. I called thinking they might give me some free help as I currently have no job, credit card or any money to speak of. The Super PC Support technician then wanted remote access to my computer to diagnose it. I gave it to him and then he just tried to sell me a subscription to their service. I declined. I really hope those guys were legit and didn't furthure plant some junk on my computer when I allowed them romote access (I told you I was an idiot). However seeing as you guys aren't trying to sell anything if you wanted to do that I would allow it.
I noticed there is a thing called "combofix" that could be helpfull, but that it needs to be used under supervision of someone who knows what there doing so I didn't try anything with that.
Is there a way to fix this whole problem by doing a System Restore Point think?
Anyway, tell me what to do and I'll gladly do it. As of right now, in safe-mode, my Microsft Essential Security wont run, neither will my computer's Audio Service and again I don't think TDSS Killer worked correctly and Malwarebytes continuosly finds six items to remove.
Help me please, thanks.
Edited by octagonproplex, 10 October 2011 - 03:20 PM.