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Win 7 AV Guard Infection -- Last Resort Please Help


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4 replies to this topic

#1 Nycky

Nycky

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Posted 10 October 2011 - 02:47 PM

I have tried all the recommended fixes and AV guard won't go away. I will appreciate any and all assistance. Please find below the DDS log.

Thanks.


.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Nycole at 15:22:22 on 2011-10-10
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.2047.830 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\777498319:810658001.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\explorer.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nycole\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\users\nycole\appdata\roaming\appconf32.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~1\office14\GROOVEEX.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~1\office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
uRun: [Google Update] "c:\users\nycole\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Home Typist] "c:\program files\invention pilot\home typist\HTypist.exe"
uRun: [Spyware Doctor] c:\users\nycole\desktop\sdsetup_revwire207[1].exe -min
mRun: [<NO NAME>]
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [Smad] "c:\windows\system32\config\systemprofile\appdata\local\sanctionedmedia\smad\Smad.exe"
StartupFolder: c:\users\nycole\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
StartupFolder: c:\users\nycole\appdata\roaming\micros~1\windows\startm~1\programs\startup\stardo~1.lnk - c:\program files\stardock\objectdock\ObjectDock.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\lotuso~1.lnk - f:\lotus\organize\easyclip.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\lotusq~1.lnk - f:\lotus\wordpro\ltsstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\lotuss~2.lnk - f:\lotus\smartctr\smartctr.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\lotuss~1.lnk - f:\lotus\smartctr\suitest.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office14\EXCEL.EXE/3000
IE: Save Flash - c:\program files\unh solutions\flash saving plugin\FlashSButton.dll/210
IE: Se&nd to OneNote - c:\progra~1\micros~1\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {2BCDB465-81F9-41CB-832C-8037A4064446} - c:\users\nycole\appdata\local\temp\f5tmp\urxvpn.cab
DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} - c:\users\nycole\appdata\local\temp\f5tmp\f5tunsrv.cab
DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} - c:\users\nycole\appdata\local\temp\ixp000.tmp\InstallerControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CC85ACDF-B277-486F-8C70-2C9B2ED2A4E7} - c:\users\nycole\appdata\local\temp\f5tmp\urxshost.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} - c:\users\nycole\appdata\local\temp\f5tmp\urxhost.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1 71.250.0.12
TCP: Interfaces\{A116B494-A401-48A2-9B78-E427AAC00541} : DhcpNameServer = 192.168.0.1 71.250.0.12
TCP: Interfaces\{BFBAE530-57B0-4EFA-AD83-A02A50522DEA} : DhcpNameServer = 192.168.0.1 71.250.0.12
TCP: Interfaces\{BFBAE530-57B0-4EFA-AD83-A02A50522DEA}\751697E65672370275F627C646 : DhcpNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~1\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 229840]
S1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
S3 ATSwpWDF;AuthenTec TruePrint USB WBF WDF Driver;c:\windows\system32\drivers\ATSwpWDF.sys [2009-12-3 625224]
S3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
S3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
S3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-7-11 16720]
.
=============== Created Last 30 ================
.
2011-10-10 17:25:58 -------- d-----w- c:\users\nycole\appdata\roaming\mfRL9gTXqYeIr
2011-10-10 17:25:57 -------- d-----w- c:\users\nycole\appdata\roaming\r0uvS2ibFpGaHdK
2011-10-10 17:18:06 15872 ----a-w- c:\windows\system32\drivers\HpqKbFiltr.sys
2011-10-10 17:18:06 1419232 ----a-w- c:\windows\system32\drivers\wdfcoinstaller01005.dll
2011-10-10 17:18:05 1885488 ----a-w- c:\windows\system32\BttnCmns.dll
2011-10-10 17:18:05 1885488 ----a-r- c:\windows\system32\BttnCmn.dll
2011-10-10 17:17:43 -------- d-----w- c:\windows\QLB
2011-10-10 17:15:30 84992 ----a-w- c:\windows\system32\drivers\sdbus.sys
2011-10-10 17:15:30 12800 ----a-w- c:\windows\system32\drivers\sffp_sd.sys
2011-10-10 17:09:53 -------- d-----w- c:\users\nycole\appdata\roaming\UL8gRZqhYwUeOt
2011-10-10 17:09:53 -------- d-----w- c:\users\nycole\appdata\roaming\acS1ivD3oFaHsJd
2011-10-10 16:57:29 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-10-10 16:57:07 -------- d-----w- c:\users\nycole\appdata\roaming\Malwarebytes
2011-10-10 16:57:01 -------- d-----w- c:\programdata\Malwarebytes
2011-10-10 16:56:58 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-10 16:56:58 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-10 16:52:14 -------- d-----w- c:\users\nycole\appdata\roaming\5032
2011-10-10 16:52:04 -------- d-----w- c:\users\nycole\appdata\roaming\UAs
2011-10-07 04:01:42 -------- d-----w- c:\users\nycole\appdata\roaming\mPNyxA1uv2b3m5Q
2011-10-07 04:01:41 -------- d-----w- c:\users\nycole\appdata\roaming\rdEK8fRZ9TwUeIr
2011-10-07 03:44:56 277456 ----a-w- c:\users\nycole\appdata\roaming\AcroIEHelpe.dll
2011-10-07 03:44:55 -------- d-----w- c:\users\nycole\appdata\roaming\5030
2011-10-07 03:44:31 136 ----a-w- c:\users\nycole\appdata\roaming\srvblck2.tmp
2011-10-07 03:44:23 -------- d-----w- c:\users\nycole\appdata\roaming\xmldm
2011-10-07 03:44:21 -------- d-----w- c:\users\nycole\appdata\roaming\kock
2011-10-07 03:31:09 -------- d-----w- c:\programdata\PC Tools
2011-10-07 03:20:45 -------- d-----w- c:\users\nycole\appdata\roaming\JvD3onF4aHsJdLg
2011-10-07 03:20:45 -------- d-----w- c:\users\nycole\appdata\roaming\cqhYCwkUVlBx0c1
2011-10-07 03:20:37 -------- d-----w- c:\users\nycole\appdata\roaming\wycA1uvD2b4m5
2011-10-07 03:20:36 -------- d-----w- c:\users\nycole\appdata\roaming\pcA1ivD2oFpHsJd
2011-09-26 14:45:39 -------- d-----w- c:\users\nycole\appdata\roaming\AVG2012
2011-09-26 14:44:50 -------- d-----w- c:\programdata\AVG2012
2011-09-18 04:29:54 -------- d-----w- c:\users\nycole\Calibre Library
2011-09-18 04:29:46 -------- d-----w- c:\users\nycole\appdata\roaming\calibre
2011-09-18 04:29:18 -------- d-----w- c:\program files\Calibre2
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
==================== Find3M ====================
.
2011-10-03 03:07:20 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-22 04:56:17 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-07-16 04:37:32 169984 ----a-w- c:\windows\system32\winsrv.dll
2011-07-16 04:34:28 290816 ----a-w- c:\windows\system32\KernelBase.dll
2011-07-16 04:31:12 271360 ----a-w- c:\windows\system32\conhost.exe
2011-07-16 02:21:47 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:21:47 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:21:47 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:21:47 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
.
============= FINISH: 15:25:36.40 ===============

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#2 Nycky

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Posted 10 October 2011 - 02:48 PM

I use winrar for zipping. The forum would not accept the archive. I am trying to download Winzip but so far, no go.

#3 gringo_pr

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    Bleepin Gringo


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Posted 12 October 2011 - 02:21 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Please download DummyCreator.zip and unzip it.
  • Run the tool.
  • Copy and paste the following into the edit box:

    C:\Windows\777498319
  • Press Create button and post the content of the Result.txt.

    Important: Restart the computer.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

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Posted 15 October 2011 - 01:29 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

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Posted 18 October 2011 - 07:58 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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