Posted 11 October 2011 - 09:05 AM
I am actually trying to get to "repair your computer," where we can revert to an earlier version of Windows.
The trouble all started on a Scientific American page. I tried to close it and the system did not respond. After waiting a respectable time I keyed ctrl-alt-delete. A screen appeared giving some choices and I chose "log off."
"Log off" kept griding away -- for a long, long time -- and finally I just had to turn the system off with the power button. Even since, when I try to start the computer, when it gets to the part where it usually says "starting Windows" it instead says "resuming Windows" and then I get the "logging off" message with the little spinning halo ... and it just goes on and on.
Shutting off and unplugging have not helped. F2 gives nothing useful. F12 gives no useful choices either. Tapping F8 has not brought up the advanced boot options. Tapping F8 always results in "resuming Windows" and then "logging off" as described above and never goes beyond that screen.
The service tag is CGBGQL1.
Thanks for any help you can give.