The desktop, however, is now also infected!! I'm trying to understand how the infection spread from the laptop to the desktop, considering we did not email anything from her laptop to the desktop or do anything else that might have spread the problem (that we know of). Perhaps it's possible that since both are connected to the same Internet connection, that it spread that way? The desktop is now having Google redirect issues and deactivated firewalls. I am able to download, but unable to run Malwarebytes. It begins to scan, then shuts down and denies access to the program after that. I have Sophos as my anti-virus, but it has been rendered useless for its firewall and scanning. Windows firewall is also deactivated. I tried downloading Avira, thinking perhaps another anti-virus might work better, but it's scanning/firewall capabilites are also deactivated. I have not experienced any of the Guard Online pop-ups that my wife's laptop experienced initially.
First things first, I'd like to remove the malware on the desktop (which I believe is Zero Access Rootkit, based on everything I've read here). But should I cure both computers (desktop and laptop) at the same time to ensure a spreading of the malware doesn't happen again?
What do I do? Should I post a DDS log in order to get started? Thank you in advance!
Edited by slamminshaun, 10 October 2011 - 11:04 AM.