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Google redirecting

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8 replies to this topic

#1 dirkbosgraf


  • Members
  • 4 posts
  • Local time:05:32 AM

Posted 10 October 2011 - 09:33 AM

When I try to open IE it flashes then closes. I can open IE (64-bit) which is when I get the redirects when following links in Google search results. Norton Antivirus, Malware Bytes, AdAware, SUPERAntiSpyware, and TDSKiller don't find anything. Thanks for your help!

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Janie at 10:10:10 on 2011-10-10
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6109.3001 [GMT -4:00]
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files (x86)\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\STService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyServer = http=
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton AntiVirus\Engine\\IPS\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [JUaDAjhRvP] C:\ProgramData\JUaDAjhRvP.exe
uRun: [Google Update] "C:\Users\Janie\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
mRunOnce: [STToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\OFFICE11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\OFFICE11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{22BF9117-7B5C-445E-963D-32B9BD8842B1} : DhcpNameServer =
TCP: Interfaces\{AFFD0687-DBF1-4846-9C72-C6FFD163D223} : DhcpNameServer =
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - C:\Program Files (x86)\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - C:\Windows\System32\mscoree.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\\IPS\IPSBHO.DLL
BHO-X64: Symantec Intrusion Prevention - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce-x64: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
mRunOnce-x64: [STToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
============= SERVICES / DRIVERS ===============
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\BASHDefs\20110929.001\BHDrvx64.sys [2011-9-29 1152632]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\IPSDefs\20111007.030\IDSviA64.sys [2011-10-10 488568]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NAVx64\1206000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMNETS.SYS --> C:\Windows\system32\drivers\NAVx64\1206000.01D\SYMNETS.SYS [?]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-11 140672]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe [2011-6-20 2152152]
R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\\ccsvchst.exe [2011-7-18 130008]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-3-19 658656]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-7-28 136824]
R3 FETND62;D-Link PCI Fast Ethernet Adapter Driver;C:\Windows\system32\DRIVERS\DLF62X64.SYS --> C:\Windows\system32\DRIVERS\DLF62X64.SYS [?]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;C:\Program Files (x86)\Lavasoft\Ad-Aware\kernexplorer64.sys [2011-7-11 17152]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S0 Lbd;Lbd;C:\Windows\system32\DRIVERS\Lbd.sys --> C:\Windows\system32\DRIVERS\Lbd.sys [?]
S1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 GoToAssist Express Customer;GoToAssist Express Customer;C:\Program Files (x86)\Citrix\GoToAssist Express Customer\290\g2ax_service.exe [2011-6-2 161144]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
=============== Created Last 30 ================
2011-10-10 13:45:53 -------- d-----w- C:\Users\Janie\AppData\Roaming\SUPERAntiSpyware.com
2011-10-10 13:45:21 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2011-10-10 13:45:21 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2011-10-10 12:41:21 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-10-10 12:40:47 -------- d-----w- C:\Users\Janie\AppData\Local\Google
2011-10-10 12:40:04 -------- d-----w- C:\Users\Janie\AppData\Local\Apps
2011-10-10 12:40:03 -------- d-----w- C:\Users\Janie\AppData\Local\Deployment
==================== Find3M ====================
2011-07-22 05:42:23 2303488 ----a-w- C:\Windows\System32\jscript9.dll
2011-07-22 05:36:16 1389056 ----a-w- C:\Windows\System32\wininet.dll
2011-07-22 05:32:40 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2011-07-22 02:54:43 1797632 ----a-w- C:\Windows\SysWow64\jscript9.dll
2011-07-22 02:48:26 1126912 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-07-22 02:44:36 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-07-18 15:13:44 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-07-18 15:13:44 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-07-18 14:30:11 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2011-07-16 05:41:50 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
============= FINISH: 10:17:45.63 ===============

Attached Files

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#2 HelpBot


    Bleepin' Binary Bot

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Posted 15 October 2011 - 09:35 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/422779 <<< CLICK THIS LINK

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq


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Posted 15 October 2011 - 09:42 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Do you remember setting up this proxy?

uInternet Settings,ProxyServer = http=

Check with your internet provider and if not required remove it.

In Internet Explorer go to Tools - Internet Options - Connections Tab - Lan Settings and remove the reference to if found, then uncheck "Use a proxy server" and check "Automatically detect settings".

If you use Firefox in Tools Menu > Options... > Advanced Tab > Network Tab > Connection > Settings. Select the Auto-detect proxy settings for this network option. Or no proxy if you do not need it.

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.

How to : Disable Anti-virus and Firewall...

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please post the logs and let me know what problem persists.

#4 dirkbosgraf

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Posted 17 October 2011 - 01:29 PM

I've completed the 3 items and the same problems still persist. When I open IE it flashes and then closes. I can open IE64bit - when I perform a Google search there I'm still getting the redirects. Logs from combofix and security check are below. Let me know if you need any additional info. Thanks for the help!


>> Do you remember setting up this proxy?
>> uInternet Settings,ProxyServer = http=
>> Check with your internet provider and if not required remove it.

When I went to LAN Settings, "Automatically detect settings" was already checked.


ComboFix 11-10-17.02 - Janie 10/17/2011 11:45:33.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6109.4367 [GMT -4:00]
Running from: c:\users\Janie\Desktop\ComboFix.exe
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
c:\users\Janie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows 7 Fix
c:\users\Janie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows 7 Fix\Uninstall Windows 7 Fix.lnk
c:\users\Janie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows 7 Fix\Windows 7 Fix.lnk
((((((((((((((((((((((((( Files Created from 2011-09-17 to 2011-10-17 )))))))))))))))))))))))))))))))
2011-10-17 17:27 . 2011-10-17 17:27 -------- d-----w- c:\users\dirk\AppData\Local\temp
2011-10-17 17:27 . 2011-10-17 17:27 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-10-13 12:17 . 2011-09-06 03:03 3138048 ----a-w- c:\windows\system32\win32k.sys
2011-10-13 12:17 . 2011-08-17 05:26 613888 ----a-w- c:\windows\system32\psisdecd.dll
2011-10-13 12:17 . 2011-08-17 05:25 108032 ----a-w- c:\windows\system32\psisrndr.ax
2011-10-13 12:17 . 2011-08-17 04:24 465408 ----a-w- c:\windows\SysWow64\psisdecd.dll
2011-10-13 12:17 . 2011-08-17 04:19 75776 ----a-w- c:\windows\SysWow64\psisrndr.ax
2011-10-13 12:17 . 2011-08-27 05:37 861696 ----a-w- c:\windows\system32\oleaut32.dll
2011-10-13 12:17 . 2011-08-27 05:37 331776 ----a-w- c:\windows\system32\oleacc.dll
2011-10-13 12:17 . 2011-08-27 04:26 571904 ----a-w- c:\windows\SysWow64\oleaut32.dll
2011-10-13 12:17 . 2011-08-27 04:26 233472 ----a-w- c:\windows\SysWow64\oleacc.dll
2011-10-10 13:45 . 2011-10-10 13:45 -------- d-----w- c:\users\Janie\AppData\Roaming\SUPERAntiSpyware.com
2011-10-10 13:45 . 2011-10-10 13:45 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-10-10 13:45 . 2011-10-10 13:45 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2011-10-10 12:40 . 2011-10-10 12:44 -------- d-----w- c:\users\Janie\AppData\Local\Google
2011-10-10 12:40 . 2011-10-10 12:40 -------- d-----w- c:\users\Janie\AppData\Local\Apps
2011-10-10 12:40 . 2011-10-10 12:40 -------- d-----w- c:\users\Janie\AppData\Local\Deployment
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Dell DataSafe Online"="c:\program files (x86)\Dell DataSafe Online\DataSafeOnline.exe" [2009-11-13 1807600]
"PDVDDXSrv"="c:\program files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-10-15 498160]
"Intuit SyncManager"="c:\program files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2010-01-27 1337608]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2011-10-07 559616]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe" [2010-02-11 165184]
c:\users\dirk\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files (x86)\Dell\DellDock\DellDock.exe [N/A]
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2010-5-18 1154848]
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files (x86)\Dell\DellDock\DellDock.exe [N/A]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files (x86)\Citrix\GoToAssist Express Customer\290\g2ax_service.exe Start=service [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NAVx64\1206000.01D\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NAVx64\1206000.01D\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\BASHDefs\20110929.001\BHDrvx64.sys [2011-09-29 1152632]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.5.0.125\Definitions\IPSDefs\20111014.031\IDSvia64.sys [2011-08-23 488568]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [2011-07-22 14928]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [2011-07-12 12368]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NAVx64\1206000.01D\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NAVx64\1206000.01D\SYMNETS.SYS [x]
S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [2011-08-11 140672]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files (x86)\Lavasoft\Ad-Aware\AAWService.exe [2011-09-02 2152152]
S2 NAV;Norton AntiVirus;c:\program files (x86)\Norton AntiVirus\Engine\\ccSvcHst.exe [2011-04-17 130008]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2010-03-04 658656]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-07-28 136824]
S3 FETND62;D-Link PCI Fast Ethernet Adapter Driver;c:\windows\system32\DRIVERS\DLF62X64.SYS [x]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [x]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files (x86)\Lavasoft\Ad-Aware\KernExplorer64.sys [2011-07-11 17152]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
--- Other Services/Drivers In Memory ---
Contents of the 'Scheduled Tasks' folder
2011-10-17 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3690411484-2253741630-1514970289-1000Core.job
- c:\users\Janie\AppData\Local\Google\Update\GoogleUpdate.exe [2011-10-10 12:40]
2011-10-17 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3690411484-2253741630-1514970289-1000UA.job
- c:\users\Janie\AppData\Local\Google\Update\GoogleUpdate.exe [2011-10-10 12:40]
--------- x86-64 -----------
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-10-21 8306208]
"IAAnotif"="c:\program files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2009-06-05 186904]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2010-08-26 161304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2010-08-26 386584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2010-08-26 415256]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
------- Supplementary Scan -------
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.yahoo.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyServer = http=
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\OFFICE11\EXCEL.EXE/3000
TCP: DhcpNameServer =
- - - - ORPHANS REMOVED - - - -
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-JUaDAjhRvP - c:\programdata\JUaDAjhRvP.exe
Toolbar-Locked - (no file)
"ImagePath"="\"c:\program files (x86)\Norton AntiVirus\Engine\\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files (x86)\Norton AntiVirus\Engine\\diMaster.dll\" /prefetch:1"
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (Full) (Everyone)
------------------------ Other Running Processes ------------------------
c:\program files (x86)\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\program files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
c:\program files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\program files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\program files (x86)\Dell DataSafe Local Backup\Components\scheduler\STService.exe
c:\program files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
Completion time: 2011-10-17 13:52:43 - machine was rebooted
ComboFix-quarantined-files.txt 2011-10-17 17:52
Pre-Run: 579,643,191,296 bytes free
Post-Run: 579,643,670,528 bytes free
- - End Of File - - B779F9658A5E29D081EDFAFE4E97DC21

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
Antivirus/Firewall Check:

Windows Firewall Enabled!
Norton AntiVirus
WMI entry may not exist for antivirus; attempting automatic update.
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
``````````End of Log````````````

#5 nasdaq


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Posted 18 October 2011 - 08:35 AM

Your logs are clean.

The problem can come from other source.

Try this.

Click the Start button. In the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt.

at the cursor type:
ipconfig /flushdns <-- (A space between g and / is needed)

repeat with
ipconfig /renew

Then hit Enter, type Exit, hit the Enter key.

OR if this fails.

You may need to run CMD - Command Prompt on Vista - Windows 7 with Elevated Privilege

If still being redirected continue.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) ( 511KB ) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

Please post the log for my review.

#6 dirkbosgraf

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Posted 18 October 2011 - 09:24 AM

After ipconfig/flushdns and ipconfig/renew the problems persisted. I ran aswMBR.exe, results follow. Thanks again for the all the help.

aswMBR version Copyright© 2011 AVAST Software
Run date: 2011-10-18 10:17:33
10:17:33.723 OS Version: Windows x64 6.1.7601 Service Pack 1
10:17:33.723 Number of processors: 2 586 0x170A
10:17:33.723 ComputerName: JANIE-PC UserName: Janie
10:17:36.126 Initialize success
10:18:07.622 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
10:18:07.622 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
10:18:07.638 Disk 0 MBR read successfully
10:18:07.653 Disk 0 MBR scan
10:18:07.653 Disk 0 TDL4@MBR code has been found
10:18:07.653 Disk 0 MBR hidden
10:18:07.653 Disk 0 MBR [TDL4] **ROOTKIT**
10:18:07.669 Disk 0 trace - called modules:
10:18:07.669 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xfffffa8007030254]<<
10:18:07.669 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800643a060]
10:18:07.684 3 CLASSPNP.SYS[fffff88001d5943f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8005f67050]
10:18:07.684 \Driver\iaStor[0xfffffa8005f1a740] -> IRP_MJ_INTERNAL_DEVICE_CONTROL -> 0xfffffa8007030254
10:18:07.700 Scan finished successfully
10:18:44.844 Disk 0 MBR has been saved successfully to "C:\Users\Janie\Desktop\MBR.dat"
10:18:44.844 The log file has been saved successfully to "C:\Users\Janie\Desktop\aswMBR.txt"

Attached Files

  • Attached File  MBR.zip   577bytes   0 downloads

#7 nasdaq


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Posted 18 October 2011 - 09:26 AM

Exactly what I was looking for.

Now run the aswMBR.exe tool. Select the Fix button.

Important > you need to wait for the tool to report ... Infection fixed successfully
Do not reboot the machine until it has said so.

When you see the message restart the computer normally.

Run aswBMR.exe normally and post the log.

Run the ComboFix tool again and post the log also.

Please let me know what problem persists.

#8 dirkbosgraf

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Posted 18 October 2011 - 09:50 AM

After I click the Fix button the computer Blue Screens, dumps and reboots. I tried twice and it blue screened both times. I get the following message regarding the blue screen after reboot. I'm also attaching the dump files in case you need them.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800030C8C35
BCP3: FFFFF88006D684E0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Attached Files

#9 nasdaq


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Posted 19 October 2011 - 07:31 AM

Looks like you have a bad driver issue.

See what you can do by following this article from the quoted paragraph.

Do you know when this problem began? Try a System Restore to a point in timeBEFORE the problem began. Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure:http://www.bleepingcomputer.com/tutorials/tutorial148.html. To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228. Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

Let me know at any time if you need help to understand some of the instructions.

Please keep me posted.

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