As the WhiteSmoke support team, we would first of all like to make it clear that WhiteSmoke is not a Trojan, or Malware, but a legitimate English writing tool and correction software.
The removal of the tool bar should not be as difficult as described but rather a smooth and simple process. We apologize for the hardship and would like to offer our assistance in resolving this.
Here are a few possible steps by order of escalation.
Please try to follow these instructions, and if you are having further difficulties, please feel free to contact us at email@example.com for assistance.Uninstalling toolbar that persists
- First basic try:
1. Go to Start Menu > Settings > Control Panel
2. Click on 'Add/Remove Programs' (or 'Programs and Features' for Windows Vista users), choose 'WhiteSmoke_IE Toolbar', and then click ?Remove?
3. This procedure will only remove the WhiteSmoke toolbar from your computer and you will be able to keep using WhiteSmoke as usual
4. Restart your computer.
1. Click the wrench icon on the browser toolbar.
2. Click Tools.
3. Select Extensions.
Click Uninstall for the extension you'd like to completely remove.
- if the first option doesn’t work:
enter the following link: http://superwin.com/ffreewar.htm
Download the program: 'Add / Remove Pro'
Open 'Add / Remove Pro' and look for 'WhiteSmoke' or 'WhiteSmoke Translator'
Delete all recent history and cookies
Restart your computer.
- if the second option didn't work either you can try the following:
First uninstall the program from the computer by going to control panel, add/remove programs.
Then run file search in the start menu and delete everything that says WhiteSmoke translator.
Then ran malware and delete anything it had found.
Delete all recent history and cookies and the toolbar should be gone.
WhiteSmoke Support Team.
Edited by WhiteSmoke support, 12 October 2011 - 08:39 AM.