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Windows 7 won't load past welcome screen


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#1 toby826

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Posted 09 October 2011 - 08:41 PM

Hello!

My mother's Toshiba laptop is less than a year old, and has been acting up lately. She doesn't download anything on it apart from windows updates, but she does have it set up to use a proxy server (through a legitimate service) so that she can watch her beloved BBC here in the U.S., which is mainly all she does on the computer.

It suddenly started freezing/sticking on the blue welcome screen with the spinning circle when she tries to boot. (Sometimes it acts like it's doing something, sometimes it freezes. I left it for upwards of half on hour to see if it would finally get to the desktop, but it didn't.) I've tried starting it in safe mode with and without networking, to no avail. At one point, through logging in/waiting/closing the laptop/opening it again and such, I was able to "change user" and login, which did get me to the desktop. However, I wasn't able to do anything before it froze completely. Ctrl/Alt/Delete didn't help.

I'm hesitant to try anything else without asking someone who knows a thing or two! :) (I thought of re-formatting the hd, but unfortunately don't have a windows 7 disk.)

Any help would be very much appreciated! She's going through BBC withdrawals, and I'm at a loss. Thank you!!

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#2 coxchris

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Posted 09 October 2011 - 09:25 PM

if it setup to a proxy sever that could be dangerous in it self Proxy severs attach to male ware and that sort of thing. Do you run any AV and mal ware Scanners before this happen.

You can try to see if you have a Recovery partition and perform a Startup Repair. Reference : http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

Hard Drive Manufacturers have a hard drive diagnostic tool but I need the manufacture of the HD

You can try to boot up Safe Mode with Command Prompt and use this command sfc /scannow

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#3 hamluis

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Posted 10 October 2011 - 04:57 PM

If the only use is to watch BBC...it should have a recovery mechanism which can be employed to return it to the state it was when purchased new.

Laptop manufacturers have virtually ceased providing recovery/restore CDs of any sort, relying instead on hidden partitions built into the systems they sell.

Either the user manual or the Toshiba info available at the Toshiba website...should cover this in sufficient detail.

Louis




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