My mother's Toshiba laptop is less than a year old, and has been acting up lately. She doesn't download anything on it apart from windows updates, but she does have it set up to use a proxy server (through a legitimate service) so that she can watch her beloved BBC here in the U.S., which is mainly all she does on the computer.
It suddenly started freezing/sticking on the blue welcome screen with the spinning circle when she tries to boot. (Sometimes it acts like it's doing something, sometimes it freezes. I left it for upwards of half on hour to see if it would finally get to the desktop, but it didn't.) I've tried starting it in safe mode with and without networking, to no avail. At one point, through logging in/waiting/closing the laptop/opening it again and such, I was able to "change user" and login, which did get me to the desktop. However, I wasn't able to do anything before it froze completely. Ctrl/Alt/Delete didn't help.
I'm hesitant to try anything else without asking someone who knows a thing or two!
(I thought of re-formatting the hd, but unfortunately don't have a windows 7 disk.)
Any help would be very much appreciated! She's going through BBC withdrawals, and I'm at a loss. Thank you!!