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chrome and ie Application error

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#1 moblastin


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Posted 09 October 2011 - 02:07 PM

hello thanks for reading. my moms computer which she uses for business has a problem. when i start the computer i get a error message that says. "the instruction at "0x77f8c4d1" referenced memory at "0x00ab850f". the memory could not be "read". click ok to terminate click cancel to debug.

this comes up every time i try and open chrome or ie.

she has been attacked by viruses and malware multiple times. recently ive removed some that may have caused this problem using malwarebytes anti scanner. since then ive quarantined the viruses and updated to service pack 3 here is a log of the last scan

Malwarebytes' Anti-Malware

Database version: 7121

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

7/13/2011 9:04:14 PM
mbam-log-2011-07-13 (21-04-14).txt

Scan type: Full scan (C:\|)
Objects scanned: 229897
Time elapsed: 1 hour(s), 3 minute(s), 41 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 5
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
c:\documents and settings\*****\local settings\application data\wds.exe (Trojan.FakeAlert) -> 3216 -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_MS-JAVA (Backdoor.IRCBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Ms-java (Backdoor.IRCBot) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Value: (default) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\inob\Local Settings\Application Data\wds.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\exefile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("C:\Documents and Settings\*****\Local Settings\Application Data\wds.exe" -a "%1" %*) Good: ("%1" %*) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\******\local settings\application data\wds.exe (Trojan.FakeAlert) -> Delete on reboot.
c:\documents and settings\******\local settings\Temp\jar_cache36952.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\WINDOWS\driver cache\i386\ms-java.exe (Backdoor.IRCBot) -> Delete on reboot.

Edited by hamluis, 09 October 2011 - 02:31 PM.
Moved from XP to Am I Infected.

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#2 moblastin

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Posted 09 October 2011 - 06:40 PM

nvm i googled one of the "0x00" things and found someone had the same problem. followed the instructions and removed the rootkit virus. now it runs fine now. thanks for everything

#3 boopme


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Posted 09 October 2011 - 09:06 PM

hello, glad to gear it wotked out.. I did notice that your MBAM log is a little old
Malwarebytes' Anti-Malware

Database version: 7121 ??? Now at 7911
Should update and rerun it.

These rootkits usually have companions.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.
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