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Blue screen problem - "Memory Mangement"


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#1 brc2000

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Posted 09 October 2011 - 08:28 AM

Hi

I've pretty much never had blue screen problems since getting my new PC (around 15 months ago), but for one exception (see last para), but recently we decided to move the computer to the other side of the room, and changed the wiring positions as a result. Since then I've had two blue screen crashes (both while opening a link in new tab in Firefox). At first I thought I was a one off fluke, but twice in a week has me worried. Obviously somehow related to the memory taken up by Firefox, but just a couple of weeks ago I was opening over 50 tabs at once with no problem (though mostly Google searches), but during the recent crashes I only had around 5 or 6 (interestingly both the times were when I was browsing TVTropes, but I'm not sure how relevant that will be).

I have no idea how to properly open ".dmp" files, but using BlueScreenViewer I've attached the readings.

There was actually another BSOD crash when I was installing Photoshop about a month ago (though the dmp file is no longer there), but I think it's unrelated to the recent crashes. Uninstalled Photoshop after the first of this weeks crashes anyway.

Right now I tried switching the slots that my PC and monitor used. It sounds silly, but my computer guy insisted that I connected the PC cable to a specific socket on my power extension because of a "voltage problem". Can't remember which one was the right one though.

Thanks in advance

Attached Files

  • Attached File  1a.jpg   40.91KB   15 downloads
  • Attached File  1b.jpg   52.84KB   13 downloads

Edited by brc2000, 09 October 2011 - 09:35 AM.


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#2 bludgard

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Posted 09 October 2011 - 11:34 AM

Hi, brc2000.
This (to me) sounds like a power supply issue; either at source (wall socket), or somewhere in route to your PC. Could be the power strip (they do wear out [some say they should be replaced every year]). Try plugging the PC directly into the wall. I hope it will be that easy.
:whistle:

#3 brc2000

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Posted 09 October 2011 - 11:49 AM

Power supply issues I can deal with, if there's nothing else that seems out of order.

I'll try replacing the strip, but don't think I can plug the PC directly into the wall socket. Right now I'm hoping that switching my connections will do the trick.

Does anyone disagree that it may be a PS issue?

Edited by brc2000, 09 October 2011 - 11:49 AM.


#4 brc2000

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Posted 18 November 2011 - 07:31 AM

Happened again, after weeks of it working fine. This time it happened while I was watching YouTube videos. I had changed the power strip position as well.

Also some Kaspersky application report thing popped up as soon as it rebooted.

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Edited by brc2000, 18 November 2011 - 08:12 AM.


#5 bludgard

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Posted 21 November 2011 - 11:01 PM

WAs a replacement protector put to the test?

#6 brc2000

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Posted 22 November 2011 - 02:19 PM

Have no idea what you mean.

Happened again, btw. While commenting on a Youtube video again.

#7 bludgard

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Posted 22 November 2011 - 04:53 PM

A new surge protector. Part that may be the weakest link.

Edit: Power strip.

Edited by bludgard, 22 November 2011 - 04:53 PM.


#8 brc2000

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Posted 22 November 2011 - 07:33 PM

Ah, sorry. I haven't. Was originally going to buy a new one, but after nearly a month with no problems I figured it would be fine. I'll get it replaced ASAP and post if it happens again, but is there no chance of anything else being responsible?

#9 bludgard

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Posted 25 November 2011 - 07:04 PM

Replace the PSU on the machine when you go to the market for a surge protector.
It could very well be an electrical problem in the wiring of the abode (possibly a short). It may be that a CMOS battery replacement (new) could sort the issue. Test the memory module(s) and HDD with diagnostic software. Clean the machine inside and out thuroughly. Move the PC to another location if possible to attempt replication.

#10 jhayz

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Posted 26 November 2011 - 01:03 AM

What other protection software are installed aside from kaspersky? System scanners, real-time protection for you may be running 2. Have you tried removing one stick of RAM and run the PC for a day?

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#11 brc2000

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Posted 02 December 2011 - 01:57 PM

Happened twice since my last post (I still haven't changed the power strip though). Once today. Along with ntkrnlpa.exe, klif.sys appeared as a possibility both times (along with a few other possible files). Also the "application launch failed" popup appeared again in my most recent crash. Kaspersky is the only protection software I use in the background. The only other program open in the background is the RealTek audio manager. As for removing the RAM for a day, I don't know, since it doesn't crash every day.

#12 bludgard

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Posted 02 December 2011 - 07:26 PM

ok....

#13 brc2000

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Posted 05 December 2011 - 10:59 AM

==================================================
Dump File : 120511-12589-01.dmp
Crash Time : 12/5/2011 7:46:33 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xc0149240
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x82cc65c1
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4682b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4682b
Stack Address 1 : ntkrnlpa.exe+725c1
Stack Address 2 : ntkrnlpa.exe+7361b
Stack Address 3 : ntkrnlpa.exe+732e0
Computer Name :
Full Path : C:\Windows\Minidump\120511-12589-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 151,840
==================================================

This is what happened recently. Might probably be a RAM problem. Strange that it was fine before I moved my PC though. Unfortunately I'm a complete noob when it comes to computer hardware, and have no idea how to test the RAM, and the people down my building who assembled the computer aren't around anymore.

#14 brc2000

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Posted 13 September 2012 - 09:08 AM

Okay, everything was fine since the last time I posted. I just stopped using Firefox and everything was okay. Recently I've had a couple of crashes while browsing again. The first time was around 3 days ago and it just happened again (The first crash was "Unexpected Kernel Mode Trap" and the recent one was "Memory Management" again. The only thing I've done recently is upgrade the Kaspersky anti-virus to the 2013 version. I've been using Chrome instead of Firefox these days

==================================================
Dump File : 091312-16894-01.dmp
Crash Time : 9/13/2012 5:57:21 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005002
Parameter 2 : 0xc0802000
Parameter 3 : 0x0000441b
Parameter 4 : 0x15696ffe
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dcd10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dcd10
Stack Address 1 : ntkrnlpa.exe+99a30
Stack Address 2 : ntkrnlpa.exe+a1944
Stack Address 3 : ntkrnlpa.exe+8ec7b
Computer Name :
Full Path : C:\Windows\Minidump\091312-16894-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 176,328
==================================================

Edited by brc2000, 13 September 2012 - 11:08 AM.


#15 brc2000

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Posted 15 September 2012 - 05:03 AM

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