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Random sound of breaking glass on my computer


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9 replies to this topic

#1 Alverdine

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Posted 09 October 2011 - 05:51 AM

Hello,

Recently I started hearing the sound of breaking glass on my computer. The first few times I was even convinced it didn't come from my computer but for example TV and I was just imagening things. Sadly, as it happened more often I had to acknowledge that it was indeed my laptop. I have run several virus scans, and none have found anything, but as the sound is still here and it has not been there before I'm pretty sure I have a problem, but as I'm not exactly a computer wizz I'm not even sure what I'm looking for. I'm using Windows 7 Home edition on a Toshiba Satellite L500-1ZP. Thought I'd try this forum before doing something as rash as resetting everything. I'm not sure what more information I should add. Everything seems to run normally, otherwise. No popups, weird icons, just the sound of breaking glass at random times.

Thanks in advance. Hope someone can help me out.

Eva

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#2 Allen

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Posted 09 October 2011 - 12:39 PM

does it happen when your speakers are on?
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#3 Alverdine

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Posted 09 October 2011 - 01:05 PM

Yes, the speakers are on. I thought it could have been some sort of ad in the browser, but this morning it happened just after booting up before I opened any programme.

#4 stefan1992

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Posted 21 October 2011 - 10:56 AM

if u are using a philips seround set, thats the problem...
those seround sets are famous by theire anying rondom sounds so once in a while

#5 boopme

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Posted 21 October 2011 - 09:58 PM

Or it may be an alarm sound from Digivue. It's a program that monitors and records video from surveillance cameras.

If none of those apply. Run these....

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (2.6.11.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#6 Alverdine

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Posted 22 October 2011 - 03:55 AM

I'm not using external speakers, nor security cameras, so Digivue doesn't apply. I'll try the TDSS rootkitremover. Will let you know! Thanks

Edited by Alverdine, 22 October 2011 - 04:15 AM.


#7 Alverdine

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Posted 22 October 2011 - 10:30 AM

The TDSS rootkitremover "sadly" didn't find anything.

#8 boopme

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Posted 22 October 2011 - 09:29 PM

This is odd as you most likely have a whistler bootkit..
It detects the following known bootkits:


TDSS TDL4;
Sinowal (Mebroot, MaosBoot);
Phanta (Phantom, Mebratix);
Trup (Alipop);
Whistler;
Stoned,

Appears we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Alverdine

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Posted 23 October 2011 - 01:39 PM

Did as you asked. GMER ran, but it didn't give me an option to (un)tick any boxes. So System to Libraries were automatically unticked. Posted the logs on that other thread. Thank you for your time :)

#10 Orange Blossom

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Posted 23 October 2011 - 03:59 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic424693.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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