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Various Viral Issues


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2 replies to this topic

#1 superatolm

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Posted 09 October 2011 - 01:53 AM

Hello, I've been reading this site for ages solving some smaller problems I've encountered, but I think I've finally encountered one I can't fix without some direct assistance.

I'm running Windows Vista SP2 with Trend Micro Platinum anti-virus.

A few days ago I got a message saying my firewall had been turned off, and I haven't been able to turn it back on. I immediately rebooted into Safe Mode and ran Malware Antibytes which turned up nothing. I went back into normal mode, and kept getting a Trend Micro popup about 80000032.$ in windows/assembly/tmp/U folder, which doesn't actually exist on my computer. This pops up every 5 minutes (think there are some active threads about this, but my problem goes beyond just this). I did some reading on the net and somebody mentioned turning off system restore save points and deleting the contents of my temp folder then trying to run Malware Antibytes in safe mode again. Did this, and it brought up about 25,000 infected items, mostly in the system 32 folder, related to Backdoor.Bot and Trojan.FakeAlert.something. These were cleared and I booted into safe mode. For whatever reason, I've never been able to get Trend Micro working in Safe Mode, ran it in normal mode and it turned up nothing. I'm still getting the 80000032.$ pop-up, and given the potential severity of these viruses, I don't really trust the machine anymore.

Also of note is the fact that while I can browse the Internet without a problem, tabs will sometimes open going to other sites when I select "open in a new tab" from my Google searches.

I pretty much wrote off the machine and prepared to move over my data to a computer on my network and reformat/reinstall, but my local network is not functioning. I'm getting an RPC Server Unavailable error and can't transfer files across the network. So I'm stuck.

Quick question if I'm asked to post logs: does it matter if I run the software in Safe Mode versus Normal Mode?

Thanks in advance!

Edited by superatolm, 09 October 2011 - 01:57 AM.


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#2 Broni

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Posted 09 October 2011 - 12:50 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 10 October 2011 - 01:29 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic422723.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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