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Computer is going haywire


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12 replies to this topic

#1 ddt904

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Posted 08 October 2011 - 07:02 PM

My computer is making a windows alert beep every few seconds and I can not get into task manager to view processes. Malwarebytes is not recognizing any viruses either please help.

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#2 boopme

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Posted 08 October 2011 - 10:02 PM

Sounds like a hard ware error.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#3 ddt904

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Posted 10 October 2011 - 09:14 AM

MiniToolBox by Farbar
Ran by Administrator (administrator) on 10-10-2011 at 10:01:43
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : oyler-162cdc254

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net.



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : hsd1.fl.comcast.net.

Description . . . . . . . . . . . : 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)

Physical Address. . . . . . . . . : 00-04-76-DA-13-FB

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.107

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.74.166

68.87.68.166

192.168.1.1

NetBIOS over Tcpip. . . . . . . . : Disabled

Lease Obtained. . . . . . . . . . : Monday, October 10, 2011 9:51:02 AM

Lease Expires . . . . . . . . . . : Tuesday, October 11, 2011 9:51:02 AM

Server: cns.bonitasprngs.fl.naples.comcast.net
Address: 68.87.74.166

Name: google.com
Addresses: 74.125.47.106, 74.125.47.103, 74.125.47.104, 74.125.47.99
74.125.47.105, 74.125.47.147



Pinging google.com [74.125.47.147] with 32 bytes of data:



Reply from 74.125.47.147: bytes=32 time=55ms TTL=50

Reply from 74.125.47.147: bytes=32 time=50ms TTL=50



Ping statistics for 74.125.47.147:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 50ms, Maximum = 55ms, Average = 52ms

DNS request timed out.
timeout was 2 seconds.
Server: cns.s3woodstock.ga.atlanta.comcast.net
Address: 68.87.68.166

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 98.139.180.149, 209.191.122.70
67.195.160.76



Pinging yahoo.com [98.139.180.149] with 32 bytes of data:



Reply from 98.139.180.149: bytes=32 time=69ms TTL=48

Reply from 98.139.180.149: bytes=32 time=115ms TTL=49



Ping statistics for 98.139.180.149:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 69ms, Maximum = 115ms, Average = 92ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 04 76 da 13 fb ...... 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX) - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.107 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.107 192.168.1.107 20
192.168.1.0 255.255.255.0 192.168.1.107 192.168.1.107 20
192.168.1.107 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.107 192.168.1.107 20
224.0.0.0 240.0.0.0 192.168.1.107 192.168.1.107 20
255.255.255.255 255.255.255.255 192.168.1.107 192.168.1.107 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/08/2011 08:29:12 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module unknown, version 0.0.0.0, fault address 0x9c3d3236.
Processing media-specific event for [svchost.exe!ws!]

Error: (10/08/2011 08:23:35 PM) (Source: Application Error) (User: )
Description: Faulting application mbam.exe, version 1.51.0.1118, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000116f4.
Processing media-specific event for [mbam.exe!ws!]

Error: (10/06/2011 07:32:43 PM) (Source: Application Error) (User: )
Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x3cf07b98.
Processing media-specific event for [!ws!]

Error: (10/05/2011 03:48:59 PM) (Source: Application Error) (User: )
Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [!ws!]

Error: (10/04/2011 11:39:09 PM) (Source: Application Error) (User: )
Description: Faulting application itunes.exe, version 10.2.1.1, faulting module quicktime.qts, version 7.69.80.9, fault address 0x00104124.
Processing media-specific event for [itunes.exe!ws!]

Error: (10/04/2011 09:42:50 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module Flash10o.ocx, version 10.2.153.1, fault address 0x000d01f6.
Processing media-specific event for [svchost.exe!ws!]

Error: (10/03/2011 03:34:31 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x001097fc.
Processing media-specific event for [svchost.exe!ws!]

Error: (10/02/2011 09:10:33 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module urlmon.dll, version 8.0.6001.19100, fault address 0x0003e542.
Processing media-specific event for [svchost.exe!ws!]

Error: (09/28/2011 08:51:07 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module unknown, version 0.0.0.0, fault address 0x08591030.
Processing media-specific event for [svchost.exe!ws!]

Error: (09/27/2011 11:37:52 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module Flash10o.ocx, version 10.2.153.1, fault address 0x000d01f6.
Processing media-specific event for [svchost.exe!ws!]


System errors:
=============
Error: (10/10/2011 09:52:30 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Beep
dmio

Error: (10/10/2011 09:52:29 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (10/10/2011 09:52:22 AM) (Source: LDMS) (User: )
Description: Failed to initialize DmServer service. The service is not running. Error: C000003A

Error: (10/10/2011 09:52:22 AM) (Source: LDMS) (User: )
Description: Failed to open event VxKernel2VoldEvent, Error=C000003A.

Error: (10/08/2011 07:32:28 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Beep
dmio

Error: (10/08/2011 07:32:27 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (10/08/2011 07:32:20 PM) (Source: LDMS) (User: )
Description: Failed to initialize DmServer service. The service is not running. Error: C000003A

Error: (10/08/2011 07:32:20 PM) (Source: LDMS) (User: )
Description: Failed to open event VxKernel2VoldEvent, Error=C000003A.

Error: (10/07/2011 01:13:16 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

Error: (10/06/2011 06:17:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Beep
dmio


Microsoft Office Sessions:
=========================
Error: (09/12/2011 08:22:06 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 733 seconds with 360 seconds of active time. This session ended with a crash.

Error: (09/02/2009 11:18:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted 1435 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

7-Zip 4.20
Ad-Aware SE Professional (Version: 1.06)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Reader 7.0.2 (Version: 7.0.2)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 2.0.4.0)
CCleaner (remove only)
DVD Decrypter (Remove Only)
DVD2one 1.5.1 (Version: 1.5.1)
EPSON NX300 Series Printer Uninstall
EPSON Scan
GMATPrep™ (Version: 2.3.601.409)
Google Talk Plugin (Version: 1.7.1.0)
Google Toolbar for Internet Explorer
HiJackThis (Version: 1.0.0)
iPod for Windows 2005-03-23 (Version: 3.8.0)
iPod To Computer Transfer 3.1
iTunes (Version: 10.2.1.1)
Jasc Animation Shop 3 (Version: 3.11)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 23 (Version: 6.0.230)
LiveUpdate 2.6 (Symantec Corporation) (Version: 2.6.18.0)
Macromedia Shockwave Player
Magic ISO Maker v4.9 (build 0144)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 1.1 SP1 with KB886903 Hotfix (Version: 1.1.4322)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft ActiveSync (Version: 4.5.5096.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Standard 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft WinUsb 1.0
Mozilla Firefox (1.0.4) (Version: 1.0.4 (en-GB))
MSN
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 6 Enterprise Edition
O&O Defrag Professional Edition (Version: 8.0.1398)
PowerDVD
QuickTime (Version: 7.69.80.9)
QuickTime Alternative 1.50 (Version: 1.50)
Real Alternative 1.41 (Version: 1.41)
Safari (Version: 5.31.21.10)
Snap 'n Share (Version: )
Spybot - Search & Destroy 1.4 (Version: 1.4)
Trillian Pro 3.1 Build 121 Final
uTorrentBar Toolbar (Version: 6.6.0.19)
VLC media player 1.0.5 (Version: 1.0.5)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix - KB894476
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinZip 9.0

========================= Memory info: ===================================

Percentage of memory in use: 68%
Total physical RAM: 1790.42 MB
Available physical RAM: 564.36 MB
Total Pagefile: 3685.26 MB
Available Pagefile: 2671.55 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.78 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:298.08 GB) (Free:241.61 GB) NTFS

========================= Users: ========================================

User accounts for \\OYLER-162CDC254

Administrator ASPNET Guest
HelpAssistant SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini012811-01.dmp
C:\WINDOWS\Minidump\Mini020711-01.dmp
C:\WINDOWS\Minidump\Mini021211-01.dmp
C:\WINDOWS\Minidump\Mini022511-01.dmp
C:\WINDOWS\Minidump\Mini022711-01.dmp
C:\WINDOWS\Minidump\Mini022811-01.dmp
C:\WINDOWS\Minidump\Mini022811-02.dmp
C:\WINDOWS\Minidump\Mini030110-01.dmp
C:\WINDOWS\Minidump\Mini030411-01.dmp
C:\WINDOWS\Minidump\Mini032211-01.dmp
C:\WINDOWS\Minidump\Mini032211-02.dmp
C:\WINDOWS\Minidump\Mini032211-03.dmp
C:\WINDOWS\Minidump\Mini040311-01.dmp
C:\WINDOWS\Minidump\Mini041311-01.dmp
C:\WINDOWS\Minidump\Mini042211-01.dmp
C:\WINDOWS\Minidump\Mini052111-01.dmp
C:\WINDOWS\Minidump\Mini052511-01.dmp
C:\WINDOWS\Minidump\Mini062010-01.dmp
C:\WINDOWS\Minidump\Mini062911-01.dmp
C:\WINDOWS\Minidump\Mini071110-01.dmp
C:\WINDOWS\Minidump\Mini071611-01.dmp
C:\WINDOWS\Minidump\Mini071810-01.dmp
C:\WINDOWS\Minidump\Mini080710-01.dmp
C:\WINDOWS\Minidump\Mini082111-01.dmp
C:\WINDOWS\Minidump\Mini082611-01.dmp
C:\WINDOWS\Minidump\Mini090911-01.dmp
C:\WINDOWS\Minidump\Mini121009-01.dmp

**** End of log ****

#4 ddt904

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Posted 10 October 2011 - 11:15 AM

I cannot run eset i keep getting this message

Internet Explorer has closed this webpage to help protect your computer

A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage.
What you can do:
Go to your home page

Try to return to eset.com

More information

#5 Allen

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Posted 10 October 2011 - 11:18 AM

try firefox
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#6 ddt904

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Posted 10 October 2011 - 12:26 PM

firefox will not open either. It shows the hourglass for a few seconds and then there is no further response

#7 boopme

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Posted 10 October 2011 - 03:53 PM

Let's use an alternate/

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ddt904

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Posted 11 October 2011 - 09:54 AM

that one is not working as well

#9 boopme

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Posted 11 October 2011 - 02:04 PM

Remove all Add ons in IE and Firefox,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ddt904

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Posted 12 October 2011 - 04:50 PM

still no luck

#11 boopme

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Posted 12 October 2011 - 08:15 PM

Rats!! We need stronfer tools than we allow here in AII.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#12 ddt904

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Posted 13 October 2011 - 08:06 AM

logs posted

#13 Orange Blossom

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Posted 13 October 2011 - 12:17 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic423315.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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