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Computer Crashes While Playing World of Warcraft


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#1 JeffSpeedy

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Posted 08 October 2011 - 11:38 AM

I built my father a computer about 9 months ago and there has been a problem that persists, while he is playing WoW the computer will crash. He doesn't do anything else, he only knows how to bring up WoW and play. So it's hard for me to say exactly what is occurring with the crash since i'm not there when it happens, but i have the mini-dump files for the crashes. It has been occurring since the computer was built, not sure whether it is hardware or software related so i'm including all the information that I can for this post. Also I have tried running Prime95, and 3Dmark06 to try to make the problem occur while i'm around but it only occurs every few days so I haven't seen it happen.
In the past month the error has occurred 7 times. Below I have listed the mini-dump information for the past 5 crashes.

Snapshot from Piriform Speccy: Snapshot


100211-12433-01.dmp 10/2/2011 12:24:16 PM 0x00000124 00000000`00000000 fffffa80`0ac318f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:\Windows\Minidump\100211-12433-01.dmp 8 15 7601 262,144


092511-13104-01.dmp 9/25/2011 2:13:19 PM 0x00000124 00000000`00000000 fffffa80`0ac318f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:\Windows\Minidump\092511-13104-01.dmp 8 15 7601 262,144


092411-12433-01.dmp 9/24/2011 11:15:45 AM 0x00000124 00000000`00000000 fffffa80`0abfe8f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:\Windows\Minidump\092411-12433-01.dmp 8 15 7601 262,144


092011-12417-01.dmp 9/20/2011 6:47:54 PM 0x00000124 00000000`00000000 fffffa80`0a5038f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:\Windows\Minidump\092011-12417-01.dmp 8 15 7601 262,144


091811-12433-01.dmp 9/18/2011 9:48:58 AM 0x00000124 00000000`00000000 fffffa80`0ac2c8f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b16cc NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+4b16cc C:\Windows\Minidump\091811-12433-01.dmp 8 15 7601 262,144

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#2 cryptodan

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Posted 08 October 2011 - 12:08 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni


Also can you provide the model number of your power supply should be on the side of the power supply with the specs of the input and output sticker?

#3 JeffSpeedy

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Posted 09 October 2011 - 01:40 PM

Info on power supply: Corsair, Model Number: CMPSU-750TX-C

AC Input: 100-240 Volt 10A 50Hz-60Hz

DC Output: +5V +3.3V +12V -12V +5Vsb
Max Current: 30A 30A 60A 0.8A 3A
Max Combined: 150W 720W 9.6W 15W

BSOD info:


==================================================
Dump File : 100211-12433-01.dmp
Crash Time : 10/2/2011 12:24:16 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0ac318f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100211-12433-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 092511-13104-01.dmp
Crash Time : 9/25/2011 2:13:19 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0ac318f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092511-13104-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 092411-12433-01.dmp
Crash Time : 9/24/2011 11:15:45 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0abfe8f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092411-12433-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 092011-12417-01.dmp
Crash Time : 9/20/2011 6:47:54 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0a5038f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092011-12417-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 091811-12433-01.dmp
Crash Time : 9/18/2011 9:48:58 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0ac2c8f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091811-12433-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 090711-13244-01.dmp
Crash Time : 9/7/2011 7:40:48 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0319552f
Parameter 3 : fffff880`06b1be70
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090711-13244-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 284,624
==================================================

==================================================
Dump File : 090611-13244-01.dmp
Crash Time : 9/6/2011 9:31:51 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc10
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090611-13244-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 287,072
==================================================

==================================================
Dump File : 090311-13213-01.dmp
Crash Time : 9/3/2011 9:49:55 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`449fae00
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`00f50977
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090311-13213-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 286,112
==================================================

==================================================
Dump File : 090311-13197-01.dmp
Crash Time : 9/3/2011 9:38:36 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c000001d
Parameter 2 : fffff960`000d98ae
Parameter 3 : fffff880`073eb950
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+798ae
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090311-13197-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 285,600
==================================================

==================================================
Dump File : 090311-12760-01.dmp
Crash Time : 9/3/2011 9:32:25 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc10
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc10
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090311-12760-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 285,792
==================================================

==================================================
Dump File : 090311-13291-01.dmp
Crash Time : 9/3/2011 9:26:53 PM
Bug Check String : ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
Bug Check Code : 0x000000fc
Parameter 1 : fffff800`031e9a97
Parameter 2 : d0000000`030009e3
Parameter 3 : fffff880`07258880
Parameter 4 : 00000000`00000004
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090311-13291-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 287,232
==================================================

==================================================
Dump File : 081311-13587-01.dmp
Crash Time : 8/13/2011 11:42:22 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08818038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081311-13587-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 071811-13899-01.dmp
Crash Time : 7/18/2011 3:41:13 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0885e038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b18cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b18cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071811-13899-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 112810-12386-01.dmp
Crash Time : 11/28/2010 8:44:46 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`08c72010
Parameter 2 : fffff880`105b95b0
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5cef8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112810-12386-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 514,384
==================================================

==================================================
Dump File : 112810-13166-01.dmp
Crash Time : 11/28/2010 8:29:57 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`087e6038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4a587c
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4a587c
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112810-13166-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

Edited by JeffSpeedy, 09 October 2011 - 01:42 PM.


#4 cryptodan

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Posted 09 October 2011 - 02:01 PM

Have you tried reinstalling the video card drivers, and making sure that your computer is dust free? Your PSU is a very good one and can power any modern video card.

#5 coxchris

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Posted 09 October 2011 - 07:56 PM

Have you seen any WOW errors like 132's and etc. Go to your main directory of your World of Warcraft and look for Errors folder. Open the recent error log and than copy it to here. I only need the the following (this is an example error log) your can be different.
==============================================================================
World of WarCraft: Retail Build (build 13205)

Exe: C:\Program Files\World of Warcraft\WoW.exe
Time: Oct 29, 2010 6:56:30.833 AM
User: Chris
Computer: CHRIS-PC
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal Exception
Program: C:\Program Files\World of Warcraft\WoW.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 001B:100B9610

The instruction at "0x100B9610" referenced memory at "0x65746E81".
The memory could not be "read".
_________________________________________________________________________


Has it only crash on WoW or the whole computer crashes.

Edited by coxchris, 09 October 2011 - 08:37 PM.

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#6 JeffSpeedy

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Posted 10 October 2011 - 09:26 AM

Have you tried reinstalling the video card drivers, and making sure that your computer is dust free? Your PSU is a very good one and can power any modern video card.


The computer is dusted frequently, and I have re-installed graphics drivers, this has occurred through 2 video cards, originally I had a Nvidia 470, and just recently upgraded the card to the 580.

#7 JeffSpeedy

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Posted 10 October 2011 - 09:29 AM

Have you seen any WOW errors like 132's and etc. Go to your main directory of your World of Warcraft and look for Errors folder. Open the recent error log and than copy it to here. I only need the the following (this is an example error log) your can be different.
==============================================================================
World of WarCraft: Retail Build (build 13205)

Exe: C:\Program Files\World of Warcraft\WoW.exe
Time: Oct 29, 2010 6:56:30.833 AM
User: Chris
Computer: CHRIS-PC
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal Exception
Program: C:\Program Files\World of Warcraft\WoW.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 001B:100B9610

The instruction at "0x100B9610" referenced memory at "0x65746E81".
The memory could not be "read".
_________________________________________________________________________


Has it only crash on WoW or the whole computer crashes.


I contacted my dad and walked him through looking up the error log, he says there are 34 items in there, so I will be heading over there today to view the files, but looks like a full un-install, and re-install is in order. But I will post the errors on here when I get there, this could be the cause =).

#8 coxchris

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Posted 10 October 2011 - 02:11 PM

Before you do a complete re installation copy your whole wow folder onto a external hard drive than you dont have to wait for hours to download patches.

Copy your Interface folder to your desktop and Delete the following InterFace, WTF and Cache folder. WOW will re-create these. When you done launch the game login, you will have to retpye your credentials and wow will find all of the characters. (by deleting these folders where troubleshooting the game and dumping the files that are conflicting and we basically reset your interface) and walk around for 5 minutes if It crashes anytime before you log-out than you know what cause cause it when you logout successfully you may go and replace that interface folder.

Your characters are stored on blizzards network. If you do this steps and no crashing than your files are to blamed and you can go on happily fighting Death bringer.

Sometimes It can be just as Run as administrator to fix the errors

Wow was design to not install registry keys. you have all the information to connect. You can take wow with you anywhere

http://us.battle.net/wow/en/forum/1011701/ -Wow Technical Support
http://www.wowpedia.org/Portal:Technical_support- There is a IRC link to Live WOW help


Edit current graphical drivers are 280.26 same drivers i have so no beta drivers so its folders probably
George of Velen
Corkyswc of Velen

Edited by coxchris, 10 October 2011 - 02:19 PM.

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#9 JeffSpeedy

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Posted 13 October 2011 - 02:50 PM

Ok so here's an update, I completely re-installed WoW, he's on fiber optic internet so patching was easy. That did fix the WoW errors, yet the computer was still crashing so I went under reviews for each part I built the computer with and for some reason the C300 SSD HD and the Rage III do not work with each other, the motherboard doesn't recognize the HD, which I was wondering why I could never find it under the bios. So I ordered both a new MB and new SSD to fix this problem, MB GIGABYTE|GA-X58A-OC X58 LGA1366, and SSD 240G|CORSAIR CSSD-F240GBGT-BK R. Then I will re-install everything. hopefully they will be in tomorrow and maybe by first of the week I will be able to report the computer is running great. Thanks so far for all the help!




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