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Help!!! Web search redirecting virus - All security got disabled.


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#1 KingBLR

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Posted 08 October 2011 - 07:31 AM

Hi

I am using Windows XP professional. My computer has been infected a few days back by some kind of malware. I saw it doing apparently two things. One when ever I click on my search results, it is getting redirected to some strange websites. The back button does not seem to work here, because the site refuses to go away. The other thing the malware has done is disabling my security. I had SuperAntispyware, Norton antivirus, and windows defender. All three got disabled, and whenever I try to launch them it gives an error massage "windows cannot access the specified device, path or file. you may not have appropriate permissions to access them". I also tried to download Microsoft Essentials... its worse, the download freezes and I have to end task or reboot my system.


At this point, I uninstalled and reinstalled both Malwarebytes and SuperAntispyware and ran them on safe mode. They seemed to have removed some malware, but once I reboot the system both of them got disabled and the search redirecting problem persisted. One more thing happened is I have three browsers IE, Chrome, and Firefox and the home page of all three of them got changed to some Incredimail.com.


I have three questions here. 1. How serious is the situation. 2. ComboFix is widely recommend in different forums. Can I use ComboFix and if yes can anyone help me please. 3. If not, will this problem go away if I reinstall the OS.


Thanks in anticipation.

Update:
My computer froze two hours after posting this request. I had to re-install OS. Everything is fine. Thanks. By the way I found or rather Security Essentials Microsoft found the culprit before I clicking install and thats Imacros full version that "greedy me" downloaded from a forum.

Edited by KingBLR, 09 October 2011 - 01:39 AM.


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#2 Broni

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Posted 08 October 2011 - 10:51 AM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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