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firefox running slow


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37 replies to this topic

#1 dbra58

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Posted 08 October 2011 - 07:12 AM

Hi!
Recently our computer has started running verrrry slowly. It takes forever to load pages, and many times we have to refresh to get it all. It is much better on Internet Explorer than Firefox, but we much prefer Firefox. We have run scans on Avast, Spybot, and Malware Bites...all come out clean. My husband ran something called c cleaner (sp?), and he defragged. It seems to be getting worse instead of better.

It would be great if you could help us figure out what is going on!

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#2 Broni

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Posted 08 October 2011 - 10:56 AM

Welcome aboard Posted Image

If you're using Firefox 3.x, close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode).
If you're using Firefox 4, or higher go Help>Restart Firefox with Add-ons Disabled.
Same issue?

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#3 dbra58

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Posted 08 October 2011 - 11:17 AM

It's just as bad, if not worse. This morning I re-ran spybot, avast and malwarebytes. Spybot found rightmedia, repaired it. Everything else was clean.

#4 Broni

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Posted 08 October 2011 - 11:32 AM

Create new profile: http://kb.mozillazine.org/Profile_Manager#hyperanchor1.3%3A%2F%2Ftable%5B%40id%3D%26quot%3Btoc%26quot%3B%5D%2Ffollowing-sibling%3A%3Ah2%5B2%5D%280%29%283%29%28Cre%29%26%2F%2Ftable%5B%40id%3D%26quot%3Btoc%26quot%3B%5D%2Ffollowing-sibling%3A%3Ah2%5B2%5D%2822%29%283%29%28ile%29

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#5 dbra58

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Posted 08 October 2011 - 02:41 PM

Ok-I set up a new profile....it's still very slow. I'm not very fast at doing some of this stuff, so thanks for bearing with me.

#6 dbra58

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Posted 08 October 2011 - 02:47 PM

I should also add that it is now having problems loading pages

#7 Broni

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Posted 08 October 2011 - 02:56 PM

Uninstall Firefox completely using this guide: http://kb.mozillazine.org/Uninstalling_Firefox
Install fresh copy.

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#8 dbra58

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Posted 08 October 2011 - 04:37 PM

Did not help-beginning to think we have a bigger problem than firefox.

#9 Broni

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Posted 08 October 2011 - 04:40 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#10 dbra58

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Posted 08 October 2011 - 05:58 PM

Ran the security check and the notepad document came out blank-all throughout the scan it said path not found and file not found. What on the world?

#11 Broni

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Posted 08 October 2011 - 06:14 PM

Try again.
If same issue proceed with other steps.

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#12 dbra58

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Posted 08 October 2011 - 06:56 PM

Mini tool box results...

MiniToolBox by Farbar
Ran by B & D Haas (administrator) on 08-10-2011 at 18:52:25
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 14961 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : admin-344a041e9

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : ks.cox.net

Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller

Physical Address. . . . . . . . . : 00-26-18-4C-71-37

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 68.103.74.172

Subnet Mask . . . . . . . . . . . : 255.255.248.0

Default Gateway . . . . . . . . . : 68.103.72.1

DHCP Server . . . . . . . . . . . : 172.19.121.31

DNS Servers . . . . . . . . . . . : 68.105.28.11

68.105.29.11

68.105.28.12

Lease Obtained. . . . . . . . . . : Saturday, October 08, 2011 5:16:25 PM

Lease Expires . . . . . . . . . . : Sunday, October 09, 2011 5:16:25 PM

Server: UnKnown
Address: 127.0.0.1



Pinging google.com [74.125.73.104] with 32 bytes of data:



Reply from 74.125.73.104: bytes=32 time=1198ms TTL=54

Reply from 74.125.73.104: bytes=32 time=30ms TTL=54



Ping statistics for 74.125.73.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 30ms, Maximum = 1198ms, Average = 614ms

Server: UnKnown
Address: 127.0.0.1



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=1311ms TTL=56

Reply from 209.191.122.70: bytes=32 time=28ms TTL=56



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 28ms, Maximum = 1311ms, Average = 669ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 26 18 4c 71 37 ...... Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 68.103.72.1 68.103.74.172 20
68.103.72.0 255.255.248.0 68.103.74.172 68.103.74.172 20
68.103.74.172 255.255.255.255 127.0.0.1 127.0.0.1 20
68.255.255.255 255.255.255.255 68.103.74.172 68.103.74.172 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 68.103.74.172 68.103.74.172 20
255.255.255.255 255.255.255.255 68.103.74.172 68.103.74.172 1
Default Gateway: 68.103.72.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (10/08/2011 04:56:01 PM) (Source: Service Control Manager) (User: )
Description: The Secunia PSI Agent service terminated unexpectedly. It has done this 1 time(s).

Error: (10/08/2011 04:55:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 15000 milliseconds: Restart the service.

Error: (10/08/2011 10:55:23 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Aavmker4
AFD
AsIO
asuskbnt
aswRdr
aswSnx
aswSP
aswTdi
EIO_XP
Fips
intelppm
IPSec
MRxSmb
NetBIOS
NetBT
OADevice
oahlpXX
OAmon
OAnet
RasAcd
Rdbss
Tcpip

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error:
%%31

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
%%31

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
%%31

Error: (10/08/2011 10:54:35 AM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.7.186)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Flash Player 10 Plugin (Version: 10.3.183.10)
Adobe Reader 9.4.6 (Version: 9.4.6)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 2.8.255.384)
ASUS Gamer OSD (Version: 2.06.0414)
ASUS nVidia Driver (Version: 5.00.0000)
ASUS Smart Doctor (Version: 5.14)
ASUS Utilities (Version: 1.00.0000)
ASUS VideoSecurity Online (Version: 3.5.1.3)
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
avast! Free Antivirus (Version: 6.0.1289.0)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.2.11)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MOV Decoder (Version: 1.5.0.7)
Canon Utilities Digital Photo Professional 3.8 (Version: 3.8.0.0)
Canon Utilities EOS Utility (Version: 2.8.1.0)
Canon Utilities Original Data Security Tools (Version: 1.8.0.1)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities Picture Style Editor (Version: 1.7.0.0)
Canon Utilities WFT Utility (Version: 3.5.1.1)
Canon Utilities ZoomBrowser EX (Version: 6.5.1.15)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.3.0.4)
CCScore (Version: 7.00.0000.0001)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Coupon Printer for Windows (Version: 5.0.0.0)
Epson CreativeZone
Epson Easy Photo Print 2 (Version: 2.1.0.0)
Epson Event Manager (Version: 2.20.00)
EPSON NX210 Series Printer Uninstall
EPSON Scan
EPU-4 Engine (Version: 1.00.23)
ERUNT 1.1j
ESET Online Scanner v3
ESSBrwr (Version: 8.00.0000.0001)
ESSCDBK (Version: 8.00.0000.0001)
ESScore (Version: 8.00.0000.0001)
ESSgui (Version: 8.00.0000.0001)
ESSini (Version: 8.00.0000.0001)
ESSPCD (Version: 7.01.0000.0001)
ESSPDock (Version: 6.03.0001.0004)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 8.00.0000.0001)
Glary Utilities 2.37.0.1260 (Version: 2.37.0.1260)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
ImgBurn (Version: 2.5.5.0)
iTunes (Version: 10.4.1.10)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
JMicron JMB36X Driver (Version: 1.00.0000)
Kodak EasyShare software
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office Converter Pack (Version: 11.0.0.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 7.0.1 (x86 en-US) (Version: 7.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
netbrdg (Version: 7.01.0000.0001)
NVIDIA Drivers (Version: 1.3)
OfotoXMI (Version: 7.02.0000.0001)
Online Armor 5.0 (Version: 5.0)
OverDrive Media Console (Version: 3.2.5)
PRS-500 USB driver (Version: 1.0.00.08110)
QuickTime (Version: 7.70.80.34)
Reader Library by Sony (Version: 3.3.00.07130)
Realtek High Definition Audio Driver (Version: 5.10.0.5821)
Secunia PSI (2.0.0.3001)
SFR (Version: 7.01.0000.0003)
SHASTA (Version: 7.01.0000.0001)
skin0001 (Version: 8.00.0000.0001)
SKINXSDK (Version: 7.01.0000.0001)
Spybot - Search & Destroy (Version: 1.6.2)
staticcr (Version: 8.00.0000.0001)
VPRINTOL (Version: 7.01.0000.0001)
WebFldrs XP (Version: 9.50.7523)
Windows Defender (Version: 1.1.1593.21)
Windows Driver Package - Sony Corporation (PRSUSB) USB (08/08/2006 1.0.03.08080) (Version: 08/08/2006 1.0.03.08080)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WIRELESS (Version: 7.02.0000.0001)
Yahoo! Install Manager
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 2047.04 MB
Available physical RAM: 1338.32 MB
Total Pagefile: 3939.39 MB
Available Pagefile: 3317.36 MB
Total Virtual: 2047.88 MB
Available Virtual: 1991.53 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:97.65 GB) (Free:60.06 GB) NTFS
4 Drive f: () (Fixed) (Total:368.1 GB) (Free:364.34 GB) NTFS

========================= Users: ========================================

User accounts for \\ADMIN-344A041E9

Administrator B & D Haas Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****

#13 dbra58

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Posted 08 October 2011 - 07:05 PM

Malwarebytes Scan

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7905

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/8/2011 7:03:47 PM
mbam-log-2011-10-08 (19-03-47).txt

Scan type: Quick scan
Objects scanned: 162858
Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 dbra58

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Posted 08 October 2011 - 08:40 PM

ok...just tried to post the results and I'm told my post is too long....what now!

#15 Broni

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    The Coolest BC Computer


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Posted 08 October 2011 - 09:05 PM

GMER?

Upload the file(s) here: http://www.filedropper.com/
Post download link (copy URL: link):
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My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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