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Browser hijack of search engine and messing with chrome installation


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13 replies to this topic

#1 EricErik

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Posted 07 October 2011 - 10:12 PM

I think the two problems are connected. A couple of days ago, my Google Chrome kept having its search engine set to Yahoo or Bing on default, and no matter what I do to change the settings, it would revert back every time the browser was closed. Same deal with Firefox.

I uninstalled chrome to try and solve the problem, but now I can't reinstall it. Every time I try to open the installer, I get an error message saying "an unknown exception softare error has occured 0xc0000417 at location something something and must be terminated." I made a HijackThis log and posted in the malware logs forum, but have had no responses so far, which is pathetic. I'm hoping to get this resolved ASAP.

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#2 Broni

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Posted 07 October 2011 - 11:32 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 EricErik

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Posted 08 October 2011 - 02:37 PM

GMer and MalwareBytes didn't detect anything. Here are the other results.

MiniToolBox by Farbar
Ran by Administrator (administrator) on 08-10-2011 at 11:26:43
Windows 7 Professional N (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 15063 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : WIN-1JAINM9O7DC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-24-2B-86-4E-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2B-86-4E-FA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, October 08, 2011 11:00:51 AM
Lease Expires . . . . . . . . . . : Sunday, October 09, 2011 11:00:51 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : sgusd.k12.ca.us
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-6C-39-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.224.112
74.125.224.114
74.125.224.113
74.125.224.116
74.125.224.115


Pinging google.com [74.125.224.52] with 32 bytes of data:
Reply from 74.125.224.52: bytes=32 time=57ms TTL=53
Reply from 74.125.224.52: bytes=32 time=33ms TTL=53

Ping statistics for 74.125.224.52:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 57ms, Average = 45ms
Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56


Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=42ms TTL=55
Reply from 72.30.2.43: bytes=32 time=65ms TTL=55

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 65ms, Average = 53ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...06 24 2b 86 4e fa ......Microsoft Virtual WiFi Miniport Adapter
12...00 24 2b 86 4e fa ......Atheros AR5009 802.11a/g/n WiFi Adapter
11...00 1f 16 6c 39 a1 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.67 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.67 281
192.168.1.67 255.255.255.255 On-link 192.168.1.67 281
192.168.1.255 255.255.255.255 On-link 192.168.1.67 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.67 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.67 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/08/2011 11:04:41 AM) (Source: Bonjour Service) (User: )
Description: 308: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/08/2011 11:00:45 AM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (10/07/2011 09:36:35 PM) (Source: Bonjour Service) (User: )
Description: 212: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:32:53 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service) (User: )
Description: 440: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service) (User: )
Description: 560: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service) (User: )
Description: 552: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service) (User: )
Description: 544: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:38 PM) (Source: Application Error) (User: )
Description: EKDiscovery.exe3.2.1.2948ef91f1EKDiscovery.exe3.2.1.2948ef91f1c000000500008c54

Error: (10/07/2011 08:03:32 PM) (Source: Bonjour Service) (User: )
Description: 508: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)


System errors:
=============
Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (10/08/2011 11:03:40 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (10/08/2011 11:03:40 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (10/08/2011 11:03:40 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (10/08/2011 11:03:31 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (10/08/2011 11:03:31 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535


Microsoft Office Sessions:
=========================
Error: (10/08/2011 11:04:41 AM) (Source: Bonjour Service)(User: )
Description: 308: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/08/2011 11:00:45 AM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (10/07/2011 09:36:35 PM) (Source: Bonjour Service)(User: )
Description: 212: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:32:53 PM) (Source: Winlogon)(User: )
Description: 0x800700050x00000000

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service)(User: )
Description: 440: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service)(User: )
Description: 560: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service)(User: )
Description: 552: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:39 PM) (Source: Bonjour Service)(User: )
Description: 544: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)

Error: (10/07/2011 09:28:38 PM) (Source: Application Error)(User: )
Description: EKDiscovery.exe3.2.1.2948ef91f1EKDiscovery.exe3.2.1.2948ef91f1c000000500008c54

Error: (10/07/2011 08:03:32 PM) (Source: Bonjour Service)(User: )
Description: 508: ERROR: read_msg errno 10054 (An existing connection was forcibly closed by the remote host.)


=========================== Installed Programs ============================

µTorrent (Version: 2.2.1)
7-Zip 4.65 (x64 edition) (Version: 4.65.00.0)
Adobe AIR (Version: 3.0.0.3450)
Adobe Flash Player 11 Plugin (Version: 11.0.1.60)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.6 (Version: 11.6.0.626)
AIM 7
aiofw (Version: 3.12.0000.0000)
aioocr (Version: 1.00.0000)
aioprnt (Version: 3.12.0000.0000)
aioscnnr (Version: 3.12.0000.0000)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Funhouse
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 2.8.255.384)
AVG 2011 (Version: 10.0.1410)
AVG 2011 (Version: 10.0.1520)
BatteryBar (remove only)
Bonjour (Version: 3.0.0.2)
Catan Online World (Version: 3.728)
CCleaner (Version: 3.11)
CDisplay 1.8
center (Version: 3.12.0000.0000)
Cockatrice
Defraggler (Version: 2.07)
ESSBrwr (Version: 8.02.0000.0001)
ESSCDBK (Version: 8.03.0000.0001)
ESScore (Version: 8.03.0000.0001)
ESSgui (Version: 8.03.0000.0001)
ESSini (Version: 8.02.0000.0001)
ESSPCD (Version: 8.02.0000.0001)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 8.00.0000.0001)
FileHippo.com Update Checker
Game Booster 3 (Version: 3.0)
Google Apps (Version: 1.2.279.2381)
Google Update Helper (Version: 1.3.21.69)
Hard Disk Sentinel PRO
HashCheck Shell Extension (x86-32) (Version: 2.1.9.0)
HashCheck Shell Extension (x86-64) (Version: 2.1.9.0)
Help_CTR (Version: 3.12.0000.000)
helptut (Version: 2.00.0000.0000)
helpug (Version: 3.12.0000.0000)
HiJackThis (Version: 1.0.0)
HP Deskjet 3050 J610 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 3050 J610 series Help (Version: 140.0.63.63)
HP Deskjet 3050 J610 series Product Improvement Study (Version: 22.50.231.0)
HP Update (Version: 5.002.006.003)
Intel® Graphics Media Accelerator Driver
IObit Toolbar v4.7 (Version: 4.7)
iTunes (Version: 10.4.1.10)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Java™ 6 Update 26 (64-bit) (Version: 6.0.260)
Java™ 7 (64-bit) (Version: 7.0.0)
kgcinvt (Version: 5.03.0000.0003)
kgckids (Version: 5.03.0000.0002)
kgcmove (Version: 5.03.0000.0003)
kgcvday (Version: 5.03.0000.0002)
Kodak EasyShare software
ksdip (Version: 2.00.0000.0000)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microangelo On Display (x64) (Version: 6.10.70)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Games for Windows - LIVE (Version: 3.2.217.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.1.99.0)
Microsoft IntelliPoint 8.0 (Version: 8.01.249.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 6.0.2 (x86 en-US) (Version: 6.0.2)
MTG GamePack for Magic Workstation
netbrdg (Version: 7.01.0000.0001)
Notepad2 (modified)
OfotoXMI (Version: 8.03.0000.0001)
OpenOffice.org 3.3 (Version: 3.3.9567)
Orbit Downloader
PerfectDisk 11 Professional (Version: 11.00.185)
Picasa 3 (Version: 3.8)
Pidgin (Version: 2.7.1)
QuickTime (Version: 7.70.80.34)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Recuva (Version: 1.40)
Registry Workshop
Revo Uninstaller Pro 2.5.5 (Version: 2.5.5)
SFR (Version: 8.01.0000.0001)
SHASTA (Version: 7.01.0000.0001)
Shutter 2.90
skin0001 (Version: 8.02.0000.0001)
SKINXSDK (Version: 8.02.0000.0001)
Skype™ 5.3 (Version: 5.3.120)
Spybot - Search & Destroy (Version: 1.6.2)
Spybot - Search & Destroy 2 (Version: 2.0.5)
Star Wars Jedi Knight Jedi Academy
Star Wars® Knights of the Old Republic® II: The Sith Lords™ (Version: 1.00.0000)
Star Wars: Knights of the Old Republic
StartNow Toolbar (Version: 2.3.0)
staticcr (Version: 8.02.0000.0001)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 14.0.4.0)
System Checkup 3.0 (Version: 3.0.3.46)
TSLRCM 1.7
Uniblue DriverScanner (Version: 4.0.1.9)
Uniblue PowerSuite
Uniblue RegistryBooster
Uniblue SpeedUpMyPC
Uniblue SystemTweaker
Ventrilo Client (Version: 3.0.7)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 1.1.11 (Version: 1.1.11)
VPRINTOL (Version: 8.02.0000.0001)
Winamp (Version: 5.621 )
WinRAR 4.00 (64-bit) (Version: 4.00.0)
WIRELESS (Version: 8.02.0000.0001)

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3003.2 MB
Available physical RAM: 1465.03 MB
Total Pagefile: 7505.34 MB
Available Pagefile: 5630.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3989.15 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:287.21 GB) (Free:174.54 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10.88 GB) (Free:1.82 GB) NTFS

========================= Users: ========================================

User accounts for \\WIN-1JAINM9O7DC

Administrator Guest


**** End of log ****





Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is disabled!)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Malwarebytes' Anti-Malware
Java™ 6 Update 24
Out of date Java installed!
Adobe Reader X (10.1.1)
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
``````````End of Log````````````

#4 Broni

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Posted 08 October 2011 - 02:54 PM

Error: (10/08/2011 11:00:45 AM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x80070005.

Is it legit Windows installation?

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#5 EricErik

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Posted 08 October 2011 - 03:51 PM

Er, no.

#6 Broni

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Posted 08 October 2011 - 03:56 PM

In that case it'd be against forum rules to help you out.
Install legit Windows version.

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#7 EricErik

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Posted 08 October 2011 - 03:58 PM

And exactly what do I do with my malware infected computer in the meantime?

#8 Broni

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Posted 08 October 2011 - 04:14 PM

Let me ask mods what to do with your case.

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#9 Animal

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Posted 08 October 2011 - 05:50 PM

I made a HijackThis log and posted in the malware logs forum, but have had no responses so far, which is pathetic. I'm hoping to get this resolved ASAP.


You posted just over 24 hours ago. Bleeping Computer deals with hundreds of requests a day with an all volunteer staff. No one is paid at bleeping computer for their services. Currently the backlog is being cleaned up from Oct 3rd. While you may feel this is pathetic remember this costs you nothing.

Add to this we are now asking our volunteer staff if someone is willing to help you for free, with an infected system that is not a genuine microsoft validated OS. Your comments make it more difficult to find someone willing to help you.

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#10 EricErik

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Posted 08 October 2011 - 06:30 PM

I'm sorry?

#11 Blade

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Posted 08 October 2011 - 06:43 PM

Not quite sure what you mean by your previous post. . . is something confusing?

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#12 EricErik

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Posted 08 October 2011 - 07:08 PM

I'm sorry and was simply frustrated by my situation. I would be grateful for any help, but worse comes to worse, I'll just reformat.

#13 Animal

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Posted 08 October 2011 - 07:31 PM

Apology accepted and appreciated. Hopefully someone who's trained as a malware removal team member will respond and help you.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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#14 Elise

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Posted 09 October 2011 - 02:10 AM

Hello EricErik,

I will reply in your malware removal topic here; please follow the steps there.
To avoid any confusion, this topic is closed.

regards, Elise


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