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Open Cloud AV Removal Problems


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2 replies to this topic

#1 i.hate.open.cloud

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Posted 07 October 2011 - 04:07 PM

Hello; caught the Open Could AV mess a few days ago, and while I was able to remove the overt symptoms, I’m afraid it’s still hiding on my computer because I can’t run any of my virus scanners or download anything. When it first came up, I was getting the OC scan window as well as the endless taskmgr.exe, etc. notifications and would kill the Task Manager immediately. I shut down the computer and jumped on another (community) computer to look up how to get rid of it. First I tried rebooting in Safe Mode w/ Networking, then bringing up the LAN settings, but the proxy server box was never checked (Steps 1-7 of the Bleeping Computer Uninstall Guide). Because I couldn’t download anything on either computer, I opted to try to remove it manually, and restarted in Safe Mode (no Networking) and deleted the seemingly related .exe’s and other files from the %AppData% and %Temp% directories via Windows Explorer.

I restarted in Normal, and this seemed to get rid of the OC scan and notifications, but I couldn’t run McAfee or HouseCall and can’t download anything (the HouseCall Launcher gives a Windows Security notification saying “Your Internet security settings prevented one or more files from being opened” while McAfee attempts to scan for a half-second before giving the message that “An unexpected problem occurred during your scan. Please click OK to go back to the Home Page and then try running your scan again.” All downloads prompt a notification of “Your current security settings do not allow this file to be downloaded.”) I shut down the computer for several days and until I could download TDSS, RKill, and Malwarebytes from a clean computer and transfer them to the infected one.

Following the Uninstall Guide from Bleeping Computer, I ran TDSS Killer on the infected machine, and it didn’t locate any infected files. RKill and MB Anti-Malware were likewise clean, but the above problems still continue. I’m not very skilled with computers beyond basic operations and fixing this is beyond my scope. (I am using Windows 7.) Any help that anyone can provide would be greatly appreciated. Thank you for your time.

-James

Edited by i.hate.open.cloud, 07 October 2011 - 04:09 PM.


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#2 Broni

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Posted 07 October 2011 - 07:28 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 13 October 2011 - 12:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic423308.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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